Island Volkswagen

Stay far away from this dealership Reasoning hidden costs an there are plenty. I will buy my next VW in New Jersey They charge you for bank fees but I checked with the bank and there are no fees I l an there are plenty. I will buy my next VW in New Jersey They charge you for bank fees but I checked with the bank and there are no fees I left my car for repair, only to find it parked in the street late at night please stay far away More

We bought a car from Open Road Volkswagen in Spring 2011 and discovered upon getting it back to Michigan that it had no floor mats. First Cody promised that they were "in the mail" (for months), a and discovered upon getting it back to Michigan that it had no floor mats. First Cody promised that they were "in the mail" (for months), and then, when Cody left the dealership, Leo took over the "they're in the mail" duties, now Larry is the clownmaster. Here it is Dec 15 and still, no mats. The interstate paperwork we initially did with this dealership was very shady too. Lots of subterfuge and blatant "un-truths" throughout the process. It was an extremely stressful, unpleasant experience. To top it off, it turns out that before we took ownership of it, somebody had cut into the shield on the car's undercarriage for some homestyle oil changes. The certified VW mechanic that revealed this to us back in Michigan stated that this kind of alteration had the potential to void the warranty on the "certified pre-owned" vehichle that Open Road sold us. I sincerely encourage you to take your business elsewhere. These folks are bad news. More

I come from a background in the car industry and can only say good things about Volkswagen of Staten Island. My experience from beginning to end was smooth sailing and led to a purchase of the Volkswagen CC, say good things about Volkswagen of Staten Island. My experience from beginning to end was smooth sailing and led to a purchase of the Volkswagen CC, a truly fun car to drive. I recommend this dealership to anyone who happens to be looking to purchase a Volkswagen. It is a shame that there are so few well run dealerships around anymore but Volkswagen of Staten Island definitely is part of the few greats that are left. Couldn't be happier with my purchase. More

My experience at Open Road Volkswagen was unbelievably great that once I got home I had to praise the dealership!! The employees are were so nice, professional and completely honest. I must say I never h great that once I got home I had to praise the dealership!! The employees are were so nice, professional and completely honest. I must say I never had such an easy time purchasing my first brand new car – I thought that this process was going to like going to the dentist but I totally wrong. More

My visit to Open Road Volkswagen of Staten Island was one of the most pleasant experiences I have had with a Car Dealership. The staff was very was very pleasant and helpful. I would recommend this dealersh of the most pleasant experiences I have had with a Car Dealership. The staff was very was very pleasant and helpful. I would recommend this dealership to family and friends for purchasing a vehicle and for having service done. More

never ever fix your car here. they always find ways to rip you of. Its never a quick fix with them always have to buy parts witch are 3 times the normal price. I will never go there again. rip you of. Its never a quick fix with them always have to buy parts witch are 3 times the normal price. I will never go there again. More

I left an old leased car in their care when I bought a new one with them. We signed off on all the damage the car had when I left it and exonerated myself should anything further happen to the car. They e new one with them. We signed off on all the damage the car had when I left it and exonerated myself should anything further happen to the car. They end up damaging the bumper upon returning it and now they refuse to pay for the damage. Manager very condescending, dismissive and rude. Avoid dealing with them! *UPDATE - After contacting the VP, the matter is settled. More

Buyer beware. The general MGR at Open Road VW tried to sell me on the same old sales pitch that the car I was looking to purchase was very exclusive & not many of them were out there. I asked him to searc sell me on the same old sales pitch that the car I was looking to purchase was very exclusive & not many of them were out there. I asked him to search local inventories & see what he could come up with. I never recieved a call back. That should have been my first warning, but I decided to call back anyway to see if they were able to locate the model I was looking for. I went online & got a quoted price $2K under MSRP from 3 different dealerships, and asked Lou at Open Road if he could match the price. He told me the price I was given was just a lowball bait offer, and that I would likely be hit me with all kinds of random hidden fees to make up the difference later while describing to me how that's not how he likes to do business. He even bet me $500 that the other dealerships would not honor the price they quoted me. I decided I'd go find out for myself anyway & ended up getting the exact price the other dealer quoted me with no extra fees thrown in. I signed the papers that day with 1.9% financing. Right away the sales consultant I was assigned even showed me a list of about 5 cars that were locally available in the exact options trim I wanted & told me he'd do his best to get the one for me in the color I was looking for. The next day he e-mailed me my new VIN, it was the exact color & trim pkg I wanted. I couldn't be happier with the choice I made. I would advise anyone in the market for a new Volkswagen to think twice before doing business with Open Road. You can get a much better price at any number of dealerships along with much better customer service. More