J Allen Toyota

I bought a truck here and it has been a nightmare from the moment the paperwork started. The only reason this isn't zero stars is our salesman, Evan, who was genuinely great and the single bright spot in the moment the paperwork started. The only reason this isn't zero stars is our salesman, Evan, who was genuinely great and the single bright spot in the whole experience. Everything after him was a masterclass in how not to treat a customer. We drove three hours out of state after agreeing on a price over the phone. We arrived just after 3pm Tuesday, ready to buy. Then they sat us for an hour and a half, conveniently just long enough for our credit union, where we were already preapproved, to close for the day. Only THEN did the finance guy come out to "help" us. What followed was four and a half hours of them shoving their financing down our throats. We came in preapproved at a lower rate and told them plainly we wanted to use our own bank because it was the better deal. When we declined, we were flat-out told, "We do not do business with your bank." Later they admitted that was false, but instead of answering our questions they went right back to pushing their own financing. They claimed they tried to verify our preapproval, but only AFTER the bank had closed, thanks to the hour and a half they left us sitting there while it was open. Their financing was WORSE in every way: a higher rate AND a required $2,400 extended warranty add-on we never asked for, making their deal nearly $3,000 more than our preapproval. When I pointed this out, they talked down to us. We were literally told, "You guys don't know financing, I do." Then, I am not exaggerating, they tried to beat our rate by getting us to LIE on the loan application and falsely claim we were military so their lender would drop the rate. We declined to commit fraud. Only after we refused over and over, as we were about to walk out at 7:30pm, did they finally accept our preapproval. We left that night with no truck, and it took until Friday afternoon to get it, only after they dragged their feet, botched the loan paperwork, and I had to catch and correct their mistakes myself. The kicker: three days and about 100 miles later, the check engine light came on. The truck they swore got a "multipoint inspection" needs a NEW TRANSMISSION, a rear differential repair, and has a leaking radiator. It's now in the shop for three weeks. And nearly TWO WEEKS in, they STILL haven't sent the title or registration, so my temp tags are already expired and I technically can't even legally drive it. The short version of what they did: Stalled us until our bank closed, then pressured us to finance with them Told us "we don't do business with your bank," then admitted that was false Only tried to verify our loan AFTER they'd stalled us until the bank closed Dodged every question about delivery and just kept pushing their financing Pushed their own loan at a HIGHER rate with a required $2,400 add-on, nearly $3,000 more than our preapproval Talked down to us ("you don't know financing, I do") for wanting the better rate we walked in with Tried to beat our rate by getting us to commit fraud and falsely claim military status Repeatedly lied and retracted their own statements about delivery Botched the loan paperwork and delayed everything for days Sold us a truck needing a transmission, differential, and radiator after claiming they'd inspected it Two weeks later, STILL no title or registration, leaving me on expired tags Do yourself a favor and buy somewhere else. More

Worst dealership I've ever delt with. I purchased 2 new cars the day i went in. I've purchased new cars from coast to coast. That toyota dealership is horrible. They dont honor warranties I purchased 2 new cars the day i went in. I've purchased new cars from coast to coast. That toyota dealership is horrible. They dont honor warranties, they will always find a way around it so you cant use them. Take the car in for maintenance and it goes from a couple hours to 4 days. Yeah!! They kept my car for 4 days. The first 2 days they didnt even touch it. The excuse was we grt double and triple booked. Locals warned me about the jallen business. They all said dont, they are absolutely NO good.. I didnt listen and gave them the benefit of the doubt. I WAS WRONG PEOPLE!! BUY FROM SOME PLACE ELSE!! Save yourself headaches and stress.. More

Dante Madison is a 5-star service adviser who went the extra mile for me today when my bluetooth/gps connection had a problem. I called the number on his business card on what turned out to be his day off extra mile for me today when my bluetooth/gps connection had a problem. I called the number on his business card on what turned out to be his day off (!sorry!) and he was immensely professional and helpful in talking me through it. He has been the same way other times he had taken care of my car. More

So I was a beginner at getting a car on my own bc after my grandparents passed I started having car troubles, Donisesha F spoke so highly of how she can help me and all I have all the messages from the mom my grandparents passed I started having car troubles, Donisesha F spoke so highly of how she can help me and all I have all the messages from the moment it started ,I was contacted and told that her and 3 other managers worked on it for hours and they got me approved for a Chevy Cruze 2013 , my exact words that’s like my old car I don’t want to put up with another cruize So she told me to make my payments on time and keep the car 6 months to a year and they will be able to trade me out of it and that he had a full warranty on the car , So I ended up taking her word for it! The first 2 weeks the air went out I reached back to her and told her no ma’am I don’t want it bc this don’t make any sense already having trouble so I ended up reaching out to supervisor at jallen and they told me to bring it in weeks after and they put me in a renter car until it was fixed ! Move forward the car would be ok a few months then back during something crazy so it’s been to the shop a few times since I have had it! So two weeks ago I was on my way to work in it and stop and smell a burning plastic and oil smell so I reach out to Chevrolet and they tell me bring it in and that they was going to charge the 179 for the diagnostic fee if warranty didn’t pick it up but they will call them to make sure what’s covered! It took them days to reach bk out to me and they say that the warranty has expired and the cost is 2200+ for labor and parts , I told them to put the car together Im contacting J Allen bc this doesn’t make any sense when I got the car it was at 71000 and now it’s at 97000 and the warranty expire after 98000! It’s not making sense so the New salesman James that acts like he trying to help you but only in the business of making money he tells me that he looked over the paperwork and he see how I have been having trouble with this car since I got it and he was going to try to do whatever he can to get me out the car so he set me a appt and when I get there it’s a whole setup the lady Hannah that they claim was going to work with me she’s never coming out and it’s starting to give me vibes like all Doniesha clients are not going to be treated fair bc her and Hannah has issues with each other so they send some guy name John or whatever to help and by the way wasn’t helpful at all bc James was behind the scene telling him what to tell me ! So he comes out and say they are trying to find a car with a bigger rebate and they will call me by Monday afternoon ! Well The John dude and not the sales manager James at 9 am to tell me they can’t trade the car in that they gave me !! Ridiculous that could have been a even trade they are so money hungry and don’t care anything about the customers that get ripped off !! They can only say she don’t work here anymore ! It doesn’t matter she worked for yall company and something should be done about it !! How can yall go to bed and sleep knowing the xx yall do to innocent people and how this car situation has my whole life on hold and messed up at the moment! It’s messing with my job my bills and all and it’s literally driving me to being insane! Yall got the money and the cars but long as it’s not beneficial to J Allen and The big guys they don’t care!!! Please be cautious or during any business with these people , make sure you are not alone bring a man that can look at the car before you sign a agreement bc I wouldn’t want anyone going through the xx I’m going through now !!! More

Overall satisfied with my recent experience as most of the negotiations were via text messages. Sales rep Hannah did a very good job in helping buy the vehicle, with daily up to date notices during its tr the negotiations were via text messages. Sales rep Hannah did a very good job in helping buy the vehicle, with daily up to date notices during its transportation to the dealership. Only real issue is I am having difficulty logging on to the Toyota app. More

Car dealerships are normally assessed by the motto "service after the sale". I have dealt with this company for many years, and I can honestly say they are not honest. Not at all. I could go into deta "service after the sale". I have dealt with this company for many years, and I can honestly say they are not honest. Not at all. I could go into detail if the company wants to dispute. I have facts, but I'm not to disperse them. My recent service and numerous other occasions were terrible. Hense, "service after the sale". More

Buying the car was a breeze thanks to our credit! Asked for all financial and other docs related to sales and only gave me a 1 page doc of the limited life time warranty with the vehicle info listed Asked for all financial and other docs related to sales and only gave me a 1 page doc of the limited life time warranty with the vehicle info listed and a USB drive. Was told everything I need is on the drive. Only gave a 7 day temp tag and told I would be able to get a hard plate in 2 to 3 weeks. It's been 4 weeks and the dealer hasn't even received the title to complete the paper work for submission to the DMV. I came home inserted the USB drive and it indicates the folder is empty. Tried calling to dealer to get them to over night my docs and no one will return my call. Tried calling and texting the salesman and finance manager that handled the sale and they will not answer or respond to messages. They're customer service is horrible post purchase! I'm having to bring the 2025 Corolla in because it's making rattling noises from the outside near the drivers door while driving and also a clicking sound coming from the drivers ac vent. Hoping the service dept is more responsive. I would not recommend this dealer! More

J. Allen Toyota 3/21/25 - 4/08/25 Thank you for pointing out the DTC of the 2010 Lexus 460 set of Misfires, DTC of 1-8, all eight cylinders, which another shop caused by installing the wrong spark pointing out the DTC of the 2010 Lexus 460 set of Misfires, DTC of 1-8, all eight cylinders, which another shop caused by installing the wrong spark plugs in the vehicle and multiple damaged connectors. Tech. (430). Installed new Lex Spark Plug Tube Gasket, performed CO2 Testing -Passed.. Replaced 3 Damaged Connectors. Performed a light cleaning on the Throttle body assembly. I performed CO2 testing again and found that the vehicle failed the test. Recommend New Engine Assembly. Subtotal 1533.75 Why? DTC was not performed on the O2 Sensors. My OBD shows this is a problem, and my engine light is on. ? More