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J Allen Toyota

Gulfport, MS

3.8
430 Reviews

11397 Helen Richards Dr

Gulfport, MS

39503

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Showing 430 reviews

March 07, 2014

Everybody that works at Allen Toyota is very nice and polite. Jim Ferguson was our sales person and showed us several cars that met our requirements. The last car he showed us had everything we wanted. H More

by barefoot5435
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Myers
Mar 10, 2014 -

J Allen Toyota responded

You're certainly welcome, Mr. & Mrs. Miller! We're glad to hear you had a great experience working with different members of our team here at Allen Toyota on the purchase of your new vehicle. We also enjoyed working with you, and hope to see you back here in the future!

March 06, 2014

This has to be the best vehicle service department on the coast. All of the personnel are extremely friendly and courteous. The service and parts department are spotless. It is awesome that they offer compl More

by Jjsoto
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Mar 07, 2014 -

J Allen Toyota responded

Our customers and their vehicles are important to us, which is why we're always striving to exceed your expectations. We appreciate your feedback and look forward to having the option to work with you again in the future!

March 06, 2014

Excellent service. Mr. Tiblier made sure to have the Excellent service. Mr. Tiblier made sure to have the technicians perform a detailed inspection of my vehicle for my long distance trip I have planed More

by ddmerit
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John "JT" Tiblier, John "JT" Tiblier
Mar 07, 2014 -

J Allen Toyota responded

We were happy to take care of your vehicle before your long trip! We're always eager to help here at Allen Toyota, so be sure to let us know if we can be of assistance again in the future!

March 06, 2014

The only complaint I have regarding the service of my car is when I got into my car it smelled like someone had either smoked in my car or someone who smoked worked on my car. The problem with this is I'm v More

by Smokey525
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Conquergood
Mar 07, 2014 -

J Allen Toyota responded

Your feedback is very important to us and we thank you for bringing this to our attention. We understand how this can be an issue for you, and will work hard to ensure it doesn't happen again. We appreciate your business and your great ratings!

March 06, 2014

Although the service adviser was nice and friendly, not enough detail was given following the servicing of my car. Received one invoice but did not receive the other invoice with descriptive information of More

by latanyawinn
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis Watts, Dennis Watts
Mar 06, 2014 -

J Allen Toyota responded

While we're glad you enjoyed working with our service advisor, we're sorry to hear you're not satisfied with specific servce performed on your car. Our customers and their vehicles are a top priority, and we strive to deliver quality service to each and every vehicle. If you have questions regarding your invoice, we'd be more than happy to discuss it in detail with you. Feel free to give us a call at your earliest convenience, as we'd love to have the opportunity to discuss this with you in more detail.

March 04, 2014

Everyone I talked/worked with was exceptional, but especially, Kim, Trey, and Roland at the service desk. Also very helpful and polite were Denise, the cashier and Gail, the nice lady who makes the p More

by jjohnrhenderson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim, Service Rep, Kim McHugh
Mar 05, 2014 -

J Allen Toyota responded

We're glad you had a good experience working with our team here at Allen Toyota! Thanks for taking the time to share feedback, as we love to hear how wonderful our staff is! As always, if you need anything, be sure to give us a call!

March 03, 2014

Dennis at the Service Desk was great! He was very informative and courteous. He made my first experience with Toyota a Great one!! Thanks Dennis! More

by niomi25
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis , Dennis Watts
Mar 04, 2014 -

J Allen Toyota responded

You're certainly welcome! We're glad your first experience working with Toyota was a great one! We're glad to have earned your business and look forward to working with you again in the future!

March 01, 2014

I drive in from Florida anytime I need major work done on my Highlander. I love working with Kim! Always friendly and great customer service. More

by Ktwing
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim in service, Kim McHugh
Mar 03, 2014 -

J Allen Toyota responded

We appreciate you making the extra drive! Thank you for being such a loyal customer. As always, be sure to give us a call if you need anything!

February 28, 2014

Will took care of a recall on on my vehicle quickly and efficiently. I am pleased with the service dept at Allen and would recommend all of their services and sales to anyone. More

by arloper
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Will Johnson
Mar 03, 2014 -

J Allen Toyota responded

We're glad to hear the recall was taken care of quickly and efficiently! We're always happy to help, so be sure to let us know if there is anything we can help with in the future!

February 28, 2014

The young man that meet me outside was very nice. I told him I wanted an inspection sticker and he took it from there . He walked me inside to the service desk and when my car was ready he came and got me a More

by Galle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don't remember his name
Feb 28, 2014 -

J Allen Toyota responded

We appreciate your loyalty, Galle! We're glad to hear you had a good experience servicing your vehicle with our team here at Allen Toyota. We look forward to working with you again in the future!

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