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J Allen Toyota
Gulfport, MS
443 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 443 reviews
December 06, 2023
Service department is terrible after scheduling an appointment in advance I waited an hour and forty-five minutes for a tire rotation and the same front right tire was leaking the next day and they to appointment in advance I waited an hour and forty-five minutes for a tire rotation and the same front right tire was leaking the next day and they told me to come back in three thousand miles. Lead service guy tells me they push free schedule maintenance behind cash paying customers. More
by 2022 Tundra
Employees Worked With
James Usey, Chuck Cole, Jeremy Bermond, David Potter, Kaycee Thomas
December 02, 2023
First service on new Tacoma few months ago. arrived home to see oil dripping from the skid plate on my driveway. brought the truck back service department had to drop the skid plate and clean t arrived home to see oil dripping from the skid plate on my driveway. brought the truck back service department had to drop the skid plate and clean the mess that should have never been? Second oil change couple days ago and the same thing but worse mess this time. the technician just spun the oil filter off without draining it first leaving oil everywhere and didn't bother wiping it down. i asked James to clean the mess the technician just sprayed water on it making a worse mess. No excuse for trashing a customers vehicle not taking time to clean or wipe down a oily mess. it starts at the top Service Manager and Shop Foreman does not value the customers vehicle. I have read the the technician's are on a timer? If so that explains everything they are a assembly line not worried about quality. I have two new Toyotas and bought Toyota care for both. now I 'am worried about the quality of service. It's to easy to do a good clean job. No excuses for trashing the customers vehicle. More
by rbridgefixer
Employees Worked With
Service Manager James, Mike McCormick
September 14, 2023
A quick and stress-free experience. "JB" was knowledgeable, friendly and tuned to my interests. No sales pressure. Paperwork was done efficiently and smoothly. And the deal with the tra "JB" was knowledgeable, friendly and tuned to my interests. No sales pressure. Paperwork was done efficiently and smoothly. And the deal with the trade-in was very good. More
by Pete
Employees Worked With
James "JB" Berry
September 04, 2023
They told me they were going to Give me 9000 for my trade in. When in fact, all that gave me was 5000. They added the other 4069 back in the truck that I was purchased. They purposely Don't put it in writing in. When in fact, all that gave me was 5000. They added the other 4069 back in the truck that I was purchased. They purposely Don't put it in writing so you don't have nothing to go back on More
by jasonvice6
Employees Worked With
Randall Miller
September 04, 2023
I will come back again and again. Everyone was so nice polite and helpful. I really never expected to leave with a car but J Allen Toyota made it happen. I'm telling EVERYBODY!!!!!!! Everyone was so nice polite and helpful. I really never expected to leave with a car but J Allen Toyota made it happen. I'm telling EVERYBODY!!!!!!! More
by sandra.d14967
Employees Worked With
Tina Cunningham
August 27, 2023
Excellent experience. Tony Wright was a pleasure to work with. Easy to negotiate with and quick to provide answers to all questions and concerns. Tony Wright was a pleasure to work with. Easy to negotiate with and quick to provide answers to all questions and concerns. More
by gt1886
Employees Worked With
Tony Wright, Kaycee Thomas
July 25, 2023
I came to buy a truck and I did. Tristan and Jason were very helpful in the process of buying a vehicle . The paperwork and all is done quickly. I will let my friends know about J A Tristan and Jason were very helpful in the process of buying a vehicle . The paperwork and all is done quickly. I will let my friends know about J Allen Toyota . Great service and friendly people. More
by Toya
Employees Worked With
Tristan, Jason
July 07, 2023
The experience was very nice, there were problems waiting on the vehicle, but it was beyond the dealer's control. Sale of the vehicle was easy as I was paying cash and didn't have to go through the finance h on the vehicle, but it was beyond the dealer's control. Sale of the vehicle was easy as I was paying cash and didn't have to go through the finance hassle. I bought a Rav-4 and I love it so far, exceeds my expectations. More
by Boats
Employees Worked With
Lucy Virgilio Sales Dept.
