J Allen Toyota

I was very pleased with my service representative, Zack Corbin. We had some early innocuous misperceptions about the work to be preformed, but that was easily resolved by Zack, and my water pump and fluid Corbin. We had some early innocuous misperceptions about the work to be preformed, but that was easily resolved by Zack, and my water pump and fluid flush on my 2007 Prius was completely done as promised and on time. I am thoroughly satisfied with the technician that conducted the work and how Zack handled the whole service process. However, I had one obnoxious young, brash, self- centered, self -obsessed, arrogant, argumentive, and opinionated egomaniac in his early 20's, with short black or brown hair, he was thin, medium height, that ruined much of the positive experience I had with Zack. He had the unmitigated gall to say to me that I should ask Zack to give me a 50% discount. He was rude and completely inappropriate, and entirely annoying. This young fool has no business dealing with the public. I will come back to J Allen because of Zack, not this young misguided arrant reprobate. More

Izzy was great getting me into my rental. Tony was so great and personable. Both of these guys have great customer service skills. Tony was so great and personable. Both of these guys have great customer service skills. More

Staff was wonderful pleasant and knowledgeable. Doneshia knew her stuff.always enjoy doing business with J.Allen Doneshia knew her stuff.always enjoy doing business with J.Allen More

Excellent customer service Excellent vehicle service Honest employees Great location Competitive pricing Recommend without reservation They are the best! Honest employees Great location Competitive pricing Recommend without reservation They are the best! More

Kudos to J. Allen Toyota team. Especially Jason, the salesman, he was very patient with me. I've been mislead in many different ways by other dealerships. Each Allen Toyota team. Especially Jason, the salesman, he was very patient with me. I've been mislead in many different ways by other dealerships. Each time I buy a vehicle, I learned something in the hard way. But this time, I bought a vehicle and didn't feel pressured at all. For the first time, I walked out of the dealership contented. Thanks J Allen Toyota Team ;) More

Evan in sales and Chris is finance were amazing to work with, made the process so easy with, made the process so easy More

Best dealership around for sales or service. They know how to treat the community and we will continue to go back. They know how to treat the community and we will continue to go back. More

Just got home from the dealership. Waited there for almost 4 hrs to get just Road Force Balance.After waiting they told me they couldnt do it because it was to much labor intensified.T Waited there for almost 4 hrs to get just Road Force Balance.After waiting they told me they couldnt do it because it was to much labor intensified.They could of told me from the begining if thats the case or if they were short on workers.They waited for 4 hrs before they can tell me that they cant do it More

Camenin Yesterday for slow leal repair and rotation, nothing was done, tire still losing air, no rotoation was done at all while still charging for the rotation. Computer system was reset. FLAT OUT SC nothing was done, tire still losing air, no rotoation was done at all while still charging for the rotation. Computer system was reset. FLAT OUT SCAM, beware More

For safety reasons, I had my Toyota Tacoma towed to this dealership, due to some brake issues. It arrived to J. Allen Toyota on July 08, 2022. After the vehicle was there a couple of days, I received this dealership, due to some brake issues. It arrived to J. Allen Toyota on July 08, 2022. After the vehicle was there a couple of days, I received a call informing me that the “brake accumulator needs replacement” at a price of $1,600. From my research, it was discovered this would be a $316.00 part plus labor. But, the very next day, I was informed that the vehicle required additional work - “the brake master cylinder needs to be replaced also” bringing the price to $2,400. A couple of hours after that call I received another informing me that the brake booster also needed to be replaced bringing the bill to total around $3,100.00. At that time, I was informed that this part (the entire assembly) is not available anywhere and would be on backorder with no possibility of getting it before July 23rd. With a couple of phone calls, I inquired to other nearby Toyota dealerships to confirm this and was told by two others that “there’s no way to tell when this part might be available for that year, make and model - could be one to six months”. I find it very strange that a couple of days later, the automotive part miraculously appears in their shop. By the way, the $225.00 diagnostic fee at this particular dealership is not credited towards work performed. $150 to diagnose the brake issue and $75 diagnose fee for a “quote” on replacing my rear brake shoes. This was a quote I asked for… not a diagnostic. It has been my experience that diagnoses fees at other dealerships were always credited towards work performed. It has also been my experience to receive a military discount of at least 10% off any cost of repairs. This place offers 10%, but only up to $50 discount that was offered, but was NOT provided. I was told that my vehicle would be ready on July 21st. It was, but not until after 5pm. After paying $3,154.00 for this repair and attempting to drive away in my newly repaired Tacoma, and not even leaving the parking lot, the brakes were very mushy; although, my receipt indicated that a “test drive was performed”. If a test drive was truly performed, why is it that my brakes were so mushy to the point that the brake pedal nearly touched the floorboard?? I immediately returned to the service department to complain about the mushy brakes, the hood couldn’t be raised because, for some reason, the hood release was disconnected during the repair process and was not reconnected. After the service tech fiddled with something under the hood and took my vehicle for a test ride, he informed that the brakes are fine. From what I have read on this website, it is my very strong opinion to agree with all of these one star reviews that this dealership is a rip-off place and not consumer friendly whatsoever. I would highly recommend anyone considering using this place for repairs to AVOID AT ALL COSTS BECAUSE THEY ARE CROOKS!!! More