J.B.A. INFINITI of Ellicott City

Great day at JBA , nothing but smiles and satisfaction I was helped by Steve Weissberg and Terence Abraham. Both employees worked as a team and established my trust and made my experience very pleasurable I was helped by Steve Weissberg and Terence Abraham. Both employees worked as a team and established my trust and made my experience very pleasurable and satisfying. I was treated with love and care and had no questions or concerns after our encounter. I would recommend this entire team. Also , I want to extend my thank you to Jason Scarlett and Terrelle Johnson. More

Wonderful staff and great overall experience I generally hate shopping for cars...like most people. I'm a woman, I have a budget, and I know enough about cars to be able to make an informed deci I generally hate shopping for cars...like most people. I'm a woman, I have a budget, and I know enough about cars to be able to make an informed decision but I expect that my salesman know more than I do. I don't like to be "worked over" and I hate most traditional sales tactics...I sound hard to please, don't I? ?? I guess that makes my incredible experience with EVERYONE at JBA Infinity even more impressive. My husband is a disabled veteran and was no longer able to drive his truck because of injuries sustained during his last deployment. I came down to Maryland from Pennsylvania because he fell in love with one of the used cars on their lot. I came alone because travel for my husband is difficult and I wanted to be able to surprise him with the car as a Christmas present. My salesman, Brandon Trotman, was fabulous. We instantly had great rapport and I felt very confident in his abilities. Once we got to the negotiation phase and I wasn't happy with they numbers he brought me, he didn't leave "to talk to his sales manager" he actually brought him into the office! Russ Blummer (the manager) was polite and respectful from the first moment we spoke. He dealt fairly with me and when I explained my situation and my intention for the car he did absolutely everything I needed to make the purchase happen...he shook my hand and asked me to thank my husband for his service. I nearly broke down in tears at the lengths these men went to to help me do something wonderful for my hero. ?? The good feelings and great service didn't stop there! The finance manager, Terrence Abraham, was also incredibly accommodating and a pleasure to work with! Overall, I HIGHLY recommend going to see Brandon and Russ at JBA...the four hours it takes me to get down there and home again are a minimal price to pay to work with these wonderful gentlemen! More

Shaddy I visited this dealership looking specifically at a vehicle they had on their lot. I would not recommend them as they were not very eager to win your I visited this dealership looking specifically at a vehicle they had on their lot. I would not recommend them as they were not very eager to win your business. Harley answered my inquiry and wasn't very through in answering my questions. Then when I asked if they could do better on pricing I never heard back. I continued to pursue this vehicle by going and looking at it to find out it was a little different than what was described online and also when I asked about the price again I was told they really don't have much room. With that said, I value everyone's time and decided it wasn't worth the asking price knowing I could pay less and get more features for that same price. A day later they dropped the price $2,000 .... So much for only having a few hundred dollars in there as wiggle room. I just felt like they didn't need or want the sale and that it really didn't matter either way. More

JBA exels over Nationwide Infiniti I received excellent service from Lani LaFavors and JBA Infiniti. Nationwide Infiniti is the closest dealership to me, but after numerous unsatisfacto I received excellent service from Lani LaFavors and JBA Infiniti. Nationwide Infiniti is the closest dealership to me, but after numerous unsatisfactory visits to Nationwide, Infiniti Customer Care recommended JBA Infiniti and I could not have been more pleased. JBA Infiniti is professional, courteous, provided a loaner and was able to make warranty repairs that Nationwide Infiniti shrugged their shoulders over. JBA Infiniti is well worth the extra drive for me. More

Terrible! I bought many new cars from different dealerships .. This is the worst car buying experience ever ! The worst dealership where they dont even keep the I bought many new cars from different dealerships .. This is the worst car buying experience ever ! The worst dealership where they dont even keep their promises, and car delivery process is terrible. Who sells the brand new cars with paint chips and stains, without even inspecting? More

Bear26 The dealership is clean and the staff are very professional and friendly. I would recommend JBA to my friends and relatives. The service is timely . The dealership is clean and the staff are very professional and friendly. I would recommend JBA to my friends and relatives. The service is timely . More

Service experience at JBA Infinit JR Smith was my service writer and did an excellent job of scheduling my appointment right away (next day). He also recommended doing an oil change be JR Smith was my service writer and did an excellent job of scheduling my appointment right away (next day). He also recommended doing an oil change because I was so close to 5k miles, so he actually saved me a trip in the near future. i'm good to go for the winter. He also filled up my gas tank, had the car washed and ready go to before the end of my work day. I have never experienced such high level of customer service at a car dealership for service. Kudos to all of the folks at JBA for getting it right! More

Great experience purchasing a new vehicle After checking JBA Infiniti's website searching for an AWD vehicle, I w ent into the dealership on the last day of month which was September 30 and sp After checking JBA Infiniti's website searching for an AWD vehicle, I w ent into the dealership on the last day of month which was September 30 and spoke with Mack who was very knowledgable about the 2011 Infiniti M37x that I was interested in and which I ended up purchasing that evening. More

Great Service Experience All staff are very professional. Service advisor very knowledgeable and only recommends what is needed and not oriented towards dealership profit. Veh All staff are very professional. Service advisor very knowledgeable and only recommends what is needed and not oriented towards dealership profit. Vehicle is returned washed and very clean inside and out. Waiting area is very comfortable. Highly recommend JBA Infiniti. More