J.B.A. INFINITI of Ellicott City

Service center addressed all my concerns and made all necessary repairs. Kept me informed and finished the work in a reasonable amount of time. My wife is very happy. Thank you necessary repairs. Kept me informed and finished the work in a reasonable amount of time. My wife is very happy. Thank you More

I would like to start this review by saying that I have been a devoted Infiniti owner for over 20 years. However, the absolutely terrible experience I just had with JBA Infiniti has caused me to completely been a devoted Infiniti owner for over 20 years. However, the absolutely terrible experience I just had with JBA Infiniti has caused me to completely loose faith in this company. If you are considering buying an Infiniti, or going to this dealer for service, I highly recommend that you re-consider. Here is the story - my vehicle is 6 yrs old, and has about 100,000 miles. Before a few weeks ago, this vehicle was running perfectly fine. I took it to this establishment for the recommended 100k mile inspection/check up. The dealer recommended various items that they stated were "routine maintenance." I choose to replace the spark plugs, serpentine belt and a few other small things. (As a side note - the other service they told me was "needed" was new front and rear brakes and rotors - luckily, I did not elect to have this service done, as I later found out the rotors were undamaged and the break pads didnt even need to be changed). So, 3 weeks later my check engine light went on. I took the car in, and they told me it was a "blown spark plug" (one of the same plugs that they had replaced 3 weeks prior). They charged me another $1,000 and sent me on my way. The very next day, the check engine light goes on again. Back to the dealer. Now they tell me - you have a defective engine, and recommended that I take the vehicle to CarMax and sell it. So, I go from a perfectly running vehicle to a car that is barely running and being out $3,000 without even an apology. The told me it was a "coincidence" and a "one in a million chance." I think not. I truly hope this review will help others avoid the crappy situation that I am now in. More

JBA service is always five star for me. They are efficient, review my on line file, and readily offer a loaner when necessary that is in great shape. Service is the main reason I purchased at JBA. efficient, review my on line file, and readily offer a loaner when necessary that is in great shape. Service is the main reason I purchased at JBA. More

The Infiniti of Ellicott City Team was very assertive, professional, and very knowledgeable regarding my situation. professional, and very knowledgeable regarding my situation. More

Fix my car in the servicing done in a timely service was excellent and done in a time we manner excellent and done in a time we manner More

I brought my 2008 M45X from J B A OF ELLICOTT CITY ,all my service work done on my car since ive owned it has been done at this facility , and always to my satisfaction MR BYRON L SMITH JR has been my s my service work done on my car since ive owned it has been done at this facility , and always to my satisfaction MR BYRON L SMITH JR has been my service consultant and go to guy ,he always takes care of all my service needs in a professional and concerning manner. He has never let me down he always get the job done right at a reasonable price he always explains all repairs in a detailed and in a way that's lets you understand what is going on HE IS THE BEST. also all the cashers are very polite always greeting you with good morning or evening what ever the case may be , the cleaning lady is always very hard at work i can see why the setting room is always very clean and stacked with refreshments and coffee if you want any ,my car is always washed and cleaned after each service ,All the people work there always greet you in a friendly manner as they go about there jobs, this what keeps me coming back ,J R and all of the above will keep me coming back for all my service needs, P.S HAPPY HOLIDAY TO THE J B A INFINITI FAMILY AND GOD BLESS. More

The staff at this dealership is truly amazing. Drove 3 hours to make this purchase. Well worth our time. Everyone there was involved with the buying process. You couldn’t ask for better service! We left w hours to make this purchase. Well worth our time. Everyone there was involved with the buying process. You couldn’t ask for better service! We left with no questions or concerns and truly happy we chose J.B.A. Go see Charles, and Sherwin. You will understand! More

Fantastic experience from JR my go to service writer. Super efficient service while treating me like a VIP customer! Super efficient service while treating me like a VIP customer! More

Sales staff and managers truly exceptional I would rate the time my wife and I took to go there was more than well worth it. These people are just superb and professional all the way. Darren in finance was the time my wife and I took to go there was more than well worth it. These people are just superb and professional all the way. Darren in finance was another great stop in our buying experience. A++++ for those gentlemen. More

My coordinator is knowledgeable about my vehicle. Always ready to serve. Always friendly. Waiting lounge and restroom always clean. ready to serve. Always friendly. Waiting lounge and restroom always clean. More