JC Lewis Ford Lincoln - Service Center

Excellent service and quick The guys in the service dept including Mike and Donnie are always nice , knowledgeable, and quick with the service. They go out of their way to make s The guys in the service dept including Mike and Donnie are always nice , knowledgeable, and quick with the service. They go out of their way to make sure we are happy and satisfied with the work and service. More

I took in my BMW for body repairs after an accident. At first the guys at the body shop were very nice and seemed to get the work done quickly and well. They repaired the car most of the way and suggested first the guys at the body shop were very nice and seemed to get the work done quickly and well. They repaired the car most of the way and suggested that I go to BMW for the rest of the repairs. After taking the car to BMW, the BMW repair shop pointed out to me all of the faults that Rozier Ford had done with the parts that they had fixed. They had also ground my power steering hose connector to the point that it was no longer functioning. I did get my money back for the part, but I had to do all the work to repair the part (which was over 10 labor hours and very difficult work due to its location near the radiator). Now it has been almost 11 months later and I am still having issues. I was doing maintenance in the area they had worked on (Front driver side damage) and when I took the headlight out, I discovered that they didn't even bother to bolt the headlight in. It was just sitting on the bottom trim piece, which was also missing parts. There are supposed to be 4 plastic tabs on it, and it ended up that 2 were missing. I also discovered that the headlight they installed was missing the turn signal tab housing which was allowing my left turn signal to float around. They also installed my drivers fender incorrectly and now there is a 1/4 inch gap between the hood and the fender. (It is obvious on the other side that it is supposed to be seamless) In addition to this, the headlight they installed was faulty. It was missing the adjuster clips that adjust the headlights (AKA aiming). Because the clips were missing, the whole time I have been driving my lights have been bouncing up and down, left and right and not providing me with adequate light to see at night. The headlight weather strip was also missing 3 of the 5 tabs and was very worn out and useless. It crumbled as I tried to remove it from the car. I am sure that there are other things as well that I have forgotten, but this pretty much sums up my experience. More