JC Lewis Ford Lincoln - Service Center

The service I have received at this location is superb. I will continue to bring my business and send my friends and family to this location. I will continue to bring my business and send my friends and family to this location. More

The customer service was excellent. The online scheduling was very convenient and user friendly. I also had an easy process with the loaner car. The online scheduling was very convenient and user friendly. I also had an easy process with the loaner car. More

Takes 3 months for them to fix a vehicle and they let them leak and mold and mildew and ruin before they fix it. And wanna keep giving u excuses with no loaner vehicle to drive. And they file everything them leak and mold and mildew and ruin before they fix it. And wanna keep giving u excuses with no loaner vehicle to drive. And they file everything with the warranty company even if they’ve told u it’s covered under there 1 year warranty. And then after they fix it’s pouring oil so now they gotta change gaskets.. 🫠😵‍💫 More

NEVER GO TO THE SERVICE DEPARTMENT We took our 2013 Ford F-150 in for a recall on the transmission. Well when we got the truck back it was not running right keep in mind there was nothi We took our 2013 Ford F-150 in for a recall on the transmission. Well when we got the truck back it was not running right keep in mind there was nothing at all wrong with it before we took it in. Took it back and they told us what the problem was (they fried the computer when they hooked it up to the there computer by doing the recall) and had to fuss with them about the problem not being something on us or the truck, well thought we got it worked out and now there is a new problem (the motor is taping do to the computer being fried). Long story sort, the service department dose not wont to take responsibility for there mess up and wanting us to pay for the mess up and charge us to get the truck fixed. I would not recommend NO ONE to go there and there is no telling how many other people they have done this to. More

Brianna Sowell was great. Pleasantly surprised by the quick and professional service. Thank you for getting me in and out in so quick without an appointment!! quick and professional service. Thank you for getting me in and out in so quick without an appointment!! More

First Visit I was extremely impressed with the staff and the quality of service. The waiting area is a complete relaxing experience. There you can see the servi I was extremely impressed with the staff and the quality of service. The waiting area is a complete relaxing experience. There you can see the service provided to your vehicle along with the free wi-fi and beverage. Very clean and organized service area. I will make this my first choice for service. More

Lack of service I bought a new Explorer . Twelve months later the paint came off the hood and fenders. After three months of grief attempting to get the problem resol I bought a new Explorer . Twelve months later the paint came off the hood and fenders. After three months of grief attempting to get the problem resolved they finally painted the hood. The fenders were my problem! Nobody returns phone calls or will inform me during the process. Very frustrated with the lack of service ! More

Oil change I went to J C Lewis Ford for a routine oil change. They did the work needed in about an hour (with other cars in front of mine). They suggested other I went to J C Lewis Ford for a routine oil change. They did the work needed in about an hour (with other cars in front of mine). They suggested other maintenance repairs and gave prices attached to each. They were respectful and I will return for my next maintenance job. More

Always an awesome experience I always have my vehicle serviced here and the service department is top-notch! The service advisors and the mechanics in the back really take the tim I always have my vehicle serviced here and the service department is top-notch! The service advisors and the mechanics in the back really take the time to explain what's going on and always help me in a timely manner! More

Always a great experience! I’ve never been disappointed with the services I receive. Very knowledgeable staff. Always professional and friendly. Donnie is always amazing and ma I’ve never been disappointed with the services I receive. Very knowledgeable staff. Always professional and friendly. Donnie is always amazing and makes sure my car is at top performance. Thanks for always taking care of me! More