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J&M Automotive
Naugatuck, CT
1,806 Reviews
Since opening our doors in 1987, we have maintained a commitment to our customers offering ease of purchase and an extensive inventory of pre-owned cars and trucks. Our mission is to exceed your expectations before, during and after the sale. We offer a variety of financial institutions to handle your automotive loan, and also have extended service contracts with coverage for your vehicle for up to four years or an additional 50,000 miles. Our team of dedicated sales associates provides a convenient and comfortable experience delivering top quality, hand selected vehicles at affordable prices.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 9:00 AM - 5:00 PM
Tuesday 9:00 AM - 5:00 PM
Wednesday 9:00 AM - 5:00 PM
Thursday 9:00 AM - 5:00 PM
Friday 9:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,806 reviews
February 21, 2019
Helpful, Accomadating, flexible, knowledgeable I needed a new car and was able to get a great deal for my trade in. Rich was awesome, he made sure that i got everything i wanted! Would definitely r I needed a new car and was able to get a great deal for my trade in. Rich was awesome, he made sure that i got everything i wanted! Would definitely reccomend! More
by Rsierra
Employees Worked With
Rich Grassi
February 16, 2019
Second vehicle purchasing through this dealership! Rich Grassi was a straight forward character that I enjoyed interacting with. He was very helpful and patient as I made my decision. They came through Rich Grassi was a straight forward character that I enjoyed interacting with. He was very helpful and patient as I made my decision. They came through with a quality product for a fair price. I would definitely recommend this dealership to others. It was my second car buying through this dealership and probably not the last. More
by Liz
Employees Worked With
Rich Grassi
February 15, 2019
Best car buying experience I have ever had. I bought my beautiful 2012 MINI Cooper S Countryman All4 October 13, 2018. I have waited a bit to do a review because I wanted to see how she held up I bought my beautiful 2012 MINI Cooper S Countryman All4 October 13, 2018. I have waited a bit to do a review because I wanted to see how she held up. Well I am over the moon. Purchasing was easy. I originally went to look at a Cadillac Escalade and put a deposit on it. Ken was my salesman but when my husband and I came back to test drive the Escalade the next day Ken was off. We had to wait a little while for an available salesman so my husband and I walked the lot and saw the MINI. It was EXACTLY what I wanted. So we decided to test drive the MINI as well. Steve was kind enough to take us on the test drive. What a wonderful man! Well the MINI won over the Escalade. Needless to say, Ken was a little confused on Monday morning when he looked at my file, so he called me to make sure there wasn't a mistake. Be prepared to wait a little while to drive off the lot. They do things a little bit differently at J&M but the wait is SO worth it. The no haggle pricing was a bit high BUT the Service Department goes through a VERY long check list before you can take delivery of the car/truck. I was eager to pick her up and they found a small crack in the windshield (I didn't see it during the test drive) so they replaced it. The company they use came to my house. They make it SO CONVENIENT. J&M really does right by their customers. I know at least 4 people who have purchased vehicles from them and there have been no complaints, including a Facebook MINI Group friend who bought an identical MINI in April. We figured it out by the license plate numbers.... it was too funny and such a small world. More
by Crazy MINI Girl
Employees Worked With
Ken Nelson, Dannielle Cureton, Fred Blum
February 15, 2019
Best car purchasing experience ever! Vinny was the one who sold me my car! My car is in pristine condition. They sold me a 2009 Nissan Altima with 60K on the dash for a little over 8! The Vinny was the one who sold me my car! My car is in pristine condition. They sold me a 2009 Nissan Altima with 60K on the dash for a little over 8! There were a couple electrical errors and they fixed it immediately with no hesitation; free of charge! Five stars for these guys! Definitely would recommend!- George K. More
by Gkratzz1
Employees Worked With
Vinny Petta, Ken Nelson, Fred Blum, Ken Nelson, Vinny Petta, Fred Blum
February 15, 2019
Excellent Ray was great!!! Excellent service and very accommodating!!!Second car from J&M great cars!! Just what i was looking for good price w low miles!! Ray was great!!! Excellent service and very accommodating!!!Second car from J&M great cars!! Just what i was looking for good price w low miles!! More
by Honda lover
Employees Worked With
Ken Nelson, Sue Janelli, Ray Demers
February 14, 2019
Amazing customer service J&M provided me with an amazing experience. This was the first time I was getting a car, and Vinny made sure I was comfortable and 100% happy with my J&M provided me with an amazing experience. This was the first time I was getting a car, and Vinny made sure I was comfortable and 100% happy with my choice. My family loves J&M and it’s truly the best place to purchase a car. Thank you! More
by annaciacciarella
Employees Worked With
Ken Nelson, Vinny Petta
February 11, 2019
Awesome car buying experience! Such a great dealership!!! No pressure to buy , great service ,trustworthy dealership!!! Friendly atmosphere with out the pressure to buy.Im very happ Such a great dealership!!! No pressure to buy , great service ,trustworthy dealership!!! Friendly atmosphere with out the pressure to buy.Im very happy with my new car !!!! More
by herbmarion
Employees Worked With
Seth Brown, Ray Demers
February 11, 2019
Excellent! I would rate this dealership a 10/10 because as soon as you walk in you see that they are really going At getting you approved. They’re honest and hel I would rate this dealership a 10/10 because as soon as you walk in you see that they are really going At getting you approved. They’re honest and help you find something in your price range, and monthly payment range. They also service the car before you even drive it off the lot. Anything it needs done they do no charge to you. Amazing dealership. Will be recommending all my friends and family to them. I will also come back in the future when it’s time for a new car! More
by Hollysyrotiak
Employees Worked With
Brad Baumhor
February 11, 2019
Great experience,awesome car Friendly and not pushy at all. Brad was so helpful as was Dannielle My son and husband are so very happy with their fully loaded Nissan Altima Friendly and not pushy at all. Brad was so helpful as was Dannielle My son and husband are so very happy with their fully loaded Nissan Altima More
by Wildcats1719
Employees Worked With
Brad Baumhor, Dannielle Cureton
February 09, 2019
Excellent coustmer service, very helpful I went there not knowing what I wanted and they stepped me through the process and showed me a handful of cars and made purchasing a truck very easy. I went there not knowing what I wanted and they stepped me through the process and showed me a handful of cars and made purchasing a truck very easy. I would recommend anyone to go there for their next purchase. More
by Nemergut105
Employees Worked With
Ray Demers
