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J&M Automotive
Naugatuck, CT
1,806 Reviews
Since opening our doors in 1987, we have maintained a commitment to our customers offering ease of purchase and an extensive inventory of pre-owned cars and trucks. Our mission is to exceed your expectations before, during and after the sale. We offer a variety of financial institutions to handle your automotive loan, and also have extended service contracts with coverage for your vehicle for up to four years or an additional 50,000 miles. Our team of dedicated sales associates provides a convenient and comfortable experience delivering top quality, hand selected vehicles at affordable prices.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 9:00 AM - 5:00 PM
Tuesday 9:00 AM - 5:00 PM
Wednesday 9:00 AM - 5:00 PM
Thursday 9:00 AM - 5:00 PM
Friday 9:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,806 reviews
March 01, 2018
Great Dealership Great group of employees who are willing to help anyone with great attitudes. I think the care could have been cleaner but other than that it wa great Great group of employees who are willing to help anyone with great attitudes. I think the care could have been cleaner but other than that it wa great More
by Tpack24
Employees Worked With
Steve Groppi, Brad Baumhor, Seth Brown
March 01, 2018
J&M really stepped up to the plate My son had bought a 2014 Jeep Cherokee LTD from J&M in March 2017. Turns out that vehicle had some undocumented Jeep features that caused some big is My son had bought a 2014 Jeep Cherokee LTD from J&M in March 2017. Turns out that vehicle had some undocumented Jeep features that caused some big issues. In short, the car would shut down with no warning and lose power if the oil level reached a certain point (google this one). Anyway, after dealing with Chrysler unsuccessfully for almost a year, my son reached out to J&M to see if they could help him out at all....shortly after they contacted him and told said they could probably work something out with him. They did! They not only took back the Jeep but they worked out a deal for another car for him. Excellent customer care to say the least. Big Kudos to Brad and Seth at J&M! More
by GoPackGo
Employees Worked With
Steve Groppi, Brad Baumhor, Seth Brown
February 27, 2018
Great service! I actually heard about them from a friend and took a look. They had the car i was looking for! Rich helped me out and he was a great character! Very f I actually heard about them from a friend and took a look. They had the car i was looking for! Rich helped me out and he was a great character! Very friendly and understanding! Will be referring this place to many more people. More
by CHASITY LEBRON
Employees Worked With
Ken Nelson, Rich Grassi
February 26, 2018
Great staff Richie took care of me very well I love my new car j&m is where it’s at thank you guys!!!!! Will be back soon to purchase a another car!! Richie took care of me very well I love my new car j&m is where it’s at thank you guys!!!!! Will be back soon to purchase a another car!! More
by Nick123
Employees Worked With
Rich Grassi
February 26, 2018
Absolute great service The service was great right from the start.very friendly and professional staff.both rich and ken were very helpful.i would reccomand this dealership The service was great right from the start.very friendly and professional staff.both rich and ken were very helpful.i would reccomand this dealership to anyone.I was looking for about a month to find a vehicle.I went to multiple dealers and the pricing and sevice where at I was looking for.found J&M online through a goggle search.looked through the online inventory and found what I was looking for.again thank for the service I appreciate all the help More
by James Costante
Employees Worked With
Ken Nelson, Rich Grassi
February 26, 2018
Very professional You will not leave feeling like you need a shower from a slimy salesman. Like everyone else I thought there has to be a "better way"..... nope. I thou You will not leave feeling like you need a shower from a slimy salesman. Like everyone else I thought there has to be a "better way"..... nope. I thought I was "road ready"... nope. I found a home at J and M from now on. So much more professional than the rest. More
by Beneboy102
Employees Worked With
Ken Nelson, Steve Groppi, Sue Janelli
February 26, 2018
A Very Satisfied Customer! Brad was our salesman and he was excellent! Offered a fair price for the vehicle and helped my son through his first auto purchasing experience withou Brad was our salesman and he was excellent! Offered a fair price for the vehicle and helped my son through his first auto purchasing experience without a hitch. Nothing was left undone and the financing process was a breeze as well, thanks to both Brad and Steve. They took all the headaches out of the financing process. The car is awesome - my son loves it!!! Thanks to all at J&M who helped make this a smooth and painless process! Will definitely go there again! More
by mas2348
Employees Worked With
Steve Groppi, Brad Baumhor
February 24, 2018
Easy Transaction! I had a few vehicles in mind but wasn't sure what I would be approved for loan wise so I applied for pre-qualification thru their website. I was email I had a few vehicles in mind but wasn't sure what I would be approved for loan wise so I applied for pre-qualification thru their website. I was emailed back first thing the following morning by Seth, the sales manager and met up later on to see what would be the best car. Unfortunately at first, I had to turn down what I was offered due to the payments being too high. I happen to have no credit so it was unavoidable. I received a call about 20 minutes later with two cars that were perfect for me in price, etc. Long story short between Seth, Brad(my salesman), Ken(finance manager) and Doug(mechanic/salesman)--I was able to drive off with a car AND it's in my budget. Everything was explained to me in depth about the loan process and I was made to feel comfortable, not pressured to do anything I wasn't comfortable with or didn't understand. I will definitely be back in the future and I will refer J and M Automotive to all my friends & family!! More
by MrTim
Employees Worked With
Douglas Harris, Ken Nelson, Brad Baumhor, Seth Brown
February 23, 2018
My review My salesman/dealer was Steve m! First off I want to say he was so nice! I picked out the car I wanted and he made sure everything was perfect before I My salesman/dealer was Steve m! First off I want to say he was so nice! I picked out the car I wanted and he made sure everything was perfect before I left. I was very pleased with this dealership. I thank everyone there. More
by Jennak
Employees Worked With
Ken Nelson, Dannielle Cureton, Steve Magura
February 23, 2018
amazing place! absolutely love J and M! They give out the best service a car dealership has to offer. If you plan on stopping by I'd recommend Brad!! absolutely love J and M! They give out the best service a car dealership has to offer. If you plan on stopping by I'd recommend Brad!! More
by Ahsa Awan
Employees Worked With
Brad Baumhor
