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J&M Automotive
Naugatuck, CT
1,806 Reviews
Since opening our doors in 1987, we have maintained a commitment to our customers offering ease of purchase and an extensive inventory of pre-owned cars and trucks. Our mission is to exceed your expectations before, during and after the sale. We offer a variety of financial institutions to handle your automotive loan, and also have extended service contracts with coverage for your vehicle for up to four years or an additional 50,000 miles. Our team of dedicated sales associates provides a convenient and comfortable experience delivering top quality, hand selected vehicles at affordable prices.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 9:00 AM - 5:00 PM
Tuesday 9:00 AM - 5:00 PM
Wednesday 9:00 AM - 5:00 PM
Thursday 9:00 AM - 5:00 PM
Friday 9:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,806 reviews
February 17, 2020
While driving by this dealership i saw a vehicle i was interested in. I stopped in and was met by Pat, very knowledgeable and friendly. I returned again and we discussed in length the vehicle i was inte interested in. I stopped in and was met by Pat, very knowledgeable and friendly. I returned again and we discussed in length the vehicle i was interested. I felt no pressure to purchase, but i was put at ease. I decided that night to purchase the 2018 Ford F-250. Everything runs smooth here at the dealership and i was treated like family i will definitely return again and will recommend this place to friends. More
by Gary R
Employees Worked With
Kassie Merancy, Rich Grassi, Pat Ferraiolo
February 15, 2020
Great DEALERSHIP!!!! The staff is very accommodating,willing to work with you. The dealership is clean,comfortable, and inviting. This was a very pleasant car buying experience! accommodating,willing to work with you. The dealership is clean,comfortable, and inviting. This was a very pleasant car buying experience! More
by atonycholloway
Employees Worked With
Brad Baumhor, Rich Grassi, Becky Legendre, Richard Vincent
February 15, 2020
I enjoyed my experience here. All the employees are friendly, extremely helpful, supportive, and have a great sense of humor. Vinnie is the best. A1 service. friendly, extremely helpful, supportive, and have a great sense of humor. Vinnie is the best. A1 service. More
by Genith
Employees Worked With
Brad Baumhor, Vinny Petta, Dannielle Cureton, Becky Legendre
February 15, 2020
Very clean and friendly environment . Prompt service and staff helped with all needed information to get the car that we needed. Would most likely recommend staff helped with all needed information to get the car that we needed. Would most likely recommend More
by Camsosa
Employees Worked With
Ken Federici
February 15, 2020
Steve k and danielle were very cool and full of knowledge. I would come back here for another vehicle. I reccommend them very highly. Thanks knowledge. I would come back here for another vehicle. I reccommend them very highly. Thanks More
by rivera.ivette20paco
Employees Worked With
Dannielle Cureton, Rich Grassi, Steve Klebart, Becky Legendre
February 13, 2020
Had such a wonderful car buying experience at J&M. Steve K was very easy to work worth and made communicating with him a breeze. He was very responsive and informative. Danielle in finance made the approval K was very easy to work worth and made communicating with him a breeze. He was very responsive and informative. Danielle in finance made the approval process and buying process very simple and quick. Would highly recommend them if you are in the market for a new car!!! More
by Katierichters
Employees Worked With
Dannielle Cureton, Steve Klebart
February 08, 2020
I was searching for a new vehicle and found it J&M Automotive. Thanks to my father-in-law for recommending this place to me. Thank you Bill and Dannielle for assisting me. Automotive. Thanks to my father-in-law for recommending this place to me. Thank you Bill and Dannielle for assisting me. More
by punjames
Employees Worked With
Brad Baumhor, Bill Dwyer, Dannielle Cureton, Becky Legendre
February 07, 2020
Pat was AMAZING I LOVE THIS GUY!! I love this car dealership they took care of everything & my car looks super amazing, thank you Pat ♥️ dealership they took care of everything & my car looks super amazing, thank you Pat ♥️ More
by aneresx
Employees Worked With
Rich Grassi, Pat Ferraiolo
February 07, 2020
We have known Pat for years and followed him because he is the best at giving you the best rate and quality car. Service was seamless!! is the best at giving you the best rate and quality car. Service was seamless!! More
by hairwithwendy
Employees Worked With
Rich Grassi, Pat Ferraiolo
February 07, 2020
MIS INFORMATION /BUYER BEWARE! I AGREED WITH KEN F. ON THE SALE OF THE 2002 MERCEDES BENZ CLK320. UNFORTUNATELY I WAS MISINFORMED ABOUT THE BLACK LEATHER CASE. I SPECIFICALLY ASKED I AGREED WITH KEN F. ON THE SALE OF THE 2002 MERCEDES BENZ CLK320. UNFORTUNATELY I WAS MISINFORMED ABOUT THE BLACK LEATHER CASE. I SPECIFICALLY ASKED KEN IF HE HAD THE OWNERS MANUAL FOR THE VEHICLE. HE HELD UP THE BLACK CASE!! THE BLACK LEATHER CASE HELD THE CD'S FOR THE USA STREET MAPS!!! THE CD PLAYER WAS BROKEN SO I COULDN'T SEE WHAT WAS ACTUALLY CONTAINED IN THE CD'S!! HE MENTIONED TO ME THAT THE STATE OF CONNECTICUT HAS ALLOWED DEALERSHIPS TO CHARGE A $598.00 ADDED CHARGE TO EACH VEHICLE THEY SELL. OK I AGREED IF THE STATE SAYS THAT IT MUST BE TRUE. HE NEVER EXPLAINED TO ME THAT THE CHARGE IS / WAS NEGOTIABLE ! UP TO $50.00 SPECIFICALLY MENTIONED IN THE SERVICE DEPARTMENT WALL. I DIDN'T SEE THAT UNTIL I NEEDED TO HAVE THE FRONT END CENTER LINK REPLACED. MECHANICAL ISSUE!! I HAD MY MECHANIC CHECK THE VEHICLE AFTER I HAD PURCHASED IT. KEN WOULDN'T ALLOW ME TO HAVE MY MECHANIC INSPECT THE VEHICLE.PRIOR TO ME PURCHASING THE MERCEDES. I UNDERSTOOD THAT, AS MY MECHANIC WORKS IN SPRINGFIELD, MASS. I SHARED WITH KEN THAT I WOULD BRING THE VEHICLE BACK AFTER THE PURCHASE AND AFTER MY MECHANIC INSPECTED THE MERCEDES KEN F. ASSURED ME THAT THE MECHANIC WHO CHECKED OUT THE VEHICLE WAS / IS A LICENSED JET/ AIRPLANE PILOT! THANK GOD I STILL HAD 132 MILE & 2DAYS LEFT ON THE 1000 MILE 3O DAY WARRANTY AS THE ALTERNATOR WAS DEFECTIVE AND AGAIN THE CAR WAS TOWED A 2ND TIME TO J & M FOR THE REPAIRS. FRED THE MANAGER IN THE SERVICE DEPARTMENT WAS GREAT WITH THE REPAIRS & HAS A GREAT ATTITUDE. I WENT TO PICK UP THE CAR ON SATURDAY AND NOTICED THAT THERE WAS A FRONT LIGHT BURNT OUT. I WAS ASKED TO BRING IT TO THE OTHER SITE & WHERE I WAITED FOR 1 1/2 HOURS FOR A MECHANIC TO FINISH A JOB IN PROGRESS TO FIX MY LIGHT. I WASN'T GOING TO LEAVE AND COME BACK ANOTHER DAY TO HAVE J & M REPLACE A LIGHT !! KEN , CAME UP TO ME AT THE RECEPTION AREA AND DID ASK IF EVERYTHING WAS OK?! HE DOES CARE ABOUT HIS CUSTOMERS. HE JUST NEEDS TO HAVE A BETTER UNDERSTANDING OF HIS PRODUCT & THE DIFFERENCE OF USA MAP CD'S AND AN AUTOMOTIVE MANUAL!! EVERYTHING WAS DONE AND WORK WAS COMPLETED. I HAVE SENT AN EMAIL MESSAGE TO THE OWNER JAMES McCOWAN AND NEVER RECEIVED A REPLY FROM THE OWNER OF THE CAR DEALER OF THE YEAR. I HAD REQUESTED FROM HIM THE $50.00 NEGOTIABLE FEE & THE MERCEDES BENZ AUTOMOBILE MANUAL. MR. MC COWAN CAN HAVE THE CD'S TO THE USA STREET MAPS BACK!! I HAVE SINCE BROUGHT THE MERCEDES TO MY MECHANIC IN SPRINGFIELD AND HAD HIM GO THROUGH THE VEHICLE PROPERLY & MADE THE NECESSARY REPAIRS! WHEN I SOLD MY OTHER 4 MERCEDES I MADE SURE THAT EVERYTHING WAS IN WORKING ORDER. I CERTAINLY DIDN'T WANT TO HAVE A BAD REPUTATION! I UNDERSTAND THAT YOU CAN SATISFY SOME OF THE PEOPLE SOME TIME AND NOT EVERYONE ALL THE TIME. THERE ARE GOOD TIMES AND THERE ARE LEARNING TIMES. THIS WAS CERTAINLY A LEARNING TIME. NEXT AIRPLANE / JET FLIGHT I TAKE TO FLORIDA I WANT TO MAKE SURE THAT THE PILOT WAS NEVER EMPLOYED AS AN AUTOMOTIVE TECHNICIAN @ J & M AUTOMOTIVE IN NAUGATUCK . CONNECTICUT. GOOD LUCK TO ANYONE PURCHASING A VEHICLE FROM J & M. OR ANY OTHER CAR DEALERSHIP! MAKE SURE THE I'S ARE DOTTED AND T'S CROSSED BEFORE YOU SIGN ON THE BOTTOM LINE! ....AND THEN DOUBLE CHECK ! THANK YOU FOR READING MY REVIEW AND FOR ALLOWING ME THIS TIME TO SHARE WITH YOU! MARK GRABOWSKI More
by mark105g
Employees Worked With
FRED , Rich Grassi, Ken Federici
