J&M Automotive

They went above and beyond My son, Vinny had recommended J & M to me since he had just bought a Cadillac from Vinny over at the dealership. He told me how honest and easy they My son, Vinny had recommended J & M to me since he had just bought a Cadillac from Vinny over at the dealership. He told me how honest and easy they were to deal with. I went there and met Vinny and test drove a Cadillac and fell in love. At the time I was going to trade in my CRV, and Vinny was honest enough to tell me to sell it privately because they couldn’t give me much for it. He is very knowledgeable, easy to work with and most of all friendly, not the typical “pushy salesman” type. Then about a week later I went to pick up my car after they went through it with a fine-tooth comb. They put new brakes and a battery in it for me. Went to drive it home and it had a VERY slight vibration and a Stabiltrak light came on, talked to Vinny who was very apologetic and I drove it back the next day. Next came Fred from service. He felt so bad that I had problems so soon and he too apologized profusely. He started off replacing the shocks, struts, transfer case, bearings in front, all brakes and rotors, balance the driveshaft, axles, engine mount, something called a yaw sensor, timing cover , rear main seal, new tires (2 different sets), a bunch of other stuff I can’t even remember, it did not need all of that, they just replaced stuff as a process of elimination. The car was back and forth a couple times and they had the owner’s father actually drive me a loaner (an hour away!) and pick up my car and swap them back out when they were done. I mentioned there was the tiniest chip in the front window and with the snap of a finger Fred replaced the entire thing. Vinny felt so bad about all of this he made me a replacement key and the owner did something you will NEVER hear another dealer doing…THEY MADE MY FIRST CAR PAYMENT!!!!!!!!!!, who does that?!?!?!?!? I also casually made a comment about hearing slight air in my sunroof and they replaced that too. Fred was so understanding and a pleasure to work with. We were on a first name basis during all those repairs lol and he never once got annoyed no matter how many questions I asked, or how many times he had to have that car back. All this started with a light and a VERY slight vibration. After it was all repaired, I took it to my personal mechanic just for a check up and he could not believe how honest these guys are, he commented on all the new parts, which I hadn’t told him about. He said he will also recommend J & M to people he knows. These people put more money into my car then I probably even paid for it (I have receipts for parts alone totaling 8k), that doesn’t include their labor! When I questioned why they would do all that, they responded, “it’s the right thing to do”. I have never met a more honest dealership in all my life. I tell everyone I know about them and how good they were to me. I will never go anywhere else. Thank you, Vinny and Fred, from the bottom of my heart for being so honest and so good to me. You all went way more than above and beyond for me and I really appreciate it. More

Fabulous Service This dealership is professional, efficient and offers extremely high quality service for all vehicle needs. I would highly recommend Sue, Ken and Dani This dealership is professional, efficient and offers extremely high quality service for all vehicle needs. I would highly recommend Sue, Ken and Danielle. They took care of me above and beyond my expectations! More

Great Dealership! We were very pleased with our salesman Dan Perlini. We told him what we were looking for and the price range. He never pressured us to purchase anythi We were very pleased with our salesman Dan Perlini. We told him what we were looking for and the price range. He never pressured us to purchase anything above what we asked for. He showed us 2 cars and the second one was perfect. We went in his office he asked a few questions and within minutes we were approved and told us the car would be ready on Friday. Received a call on Thursday from Dan made an appointment to pick up on Friday and car was waiting in the parking lot ready to drive away. We had been to other dealerships before this one with salesmen that just didn't pay any attention about our budget always trying to sell something way above what we asked for. Dan did not do that at all. My only problem is we didn't go to J & M first would have saved us a lot of time and disappointments. We wouldn't hesitate to go back. If you want to be treated fairly ask for Dan!!! Ken Nelson in finance was very friendly and accommodating made the purchase so easy..... More

Great Experience We walk into the showroom and checked in. Dave Decarlo was our contact, he offered a beverage before he sat us down and asked a few questions. We let We walk into the showroom and checked in. Dave Decarlo was our contact, he offered a beverage before he sat us down and asked a few questions. We let him know a what our budget was and he showed us what he had. He was very patient, knowledgeable and answered all of our questions. We put a deposit on a vehicle, he started the paperwork and we set an appointment for later in the week for pickup. The day came to pickup the vehicle we get a call from Dave confirming the appointment and that the car is ready. We show up, sign the paperwork, and finalize the purchase as he installs the plates. Vehicle is sitting in front detailed and looking sweet. In and out in 15 minutes. (NOT 1.5-2 HRS LIKE MUST OTHER PLACES). Over all a great experience! We will be back! More

Great staff , awesome selection Had a great car buying experience here! Our salesman Steve K, the sales manager Brad, and Danielle provided me and my daughter with a great car buying Had a great car buying experience here! Our salesman Steve K, the sales manager Brad, and Danielle provided me and my daughter with a great car buying experience. Will be back! More

Best dealership hands down Mike and Danielle were great and J&M had a great selection of cars to choose from. This was my second purchase and highly recommend this dealership i Mike and Danielle were great and J&M had a great selection of cars to choose from. This was my second purchase and highly recommend this dealership if your in the market for a great used car. More

Amazing service Our experience with JM was very satisfying. Everything moved along quickly and there was no discrepancies. I will definitely consider the dealership i Our experience with JM was very satisfying. Everything moved along quickly and there was no discrepancies. I will definitely consider the dealership in the future. More

Great experience Really easy buying experience. Can’t wait to get it on the road. Ken was a great sales guy, no pressure either which was refreshing! Really easy buying experience. Can’t wait to get it on the road. Ken was a great sales guy, no pressure either which was refreshing! More

2011 Jeep Liberty Excellent Deal! Thank You I am leaving J@M a Happy Customer, Gita great deal and love my Jeep! It’s Mint!!! Thanks to Ken, Dave, Brad and Danielle. I was explained every de I am leaving J@M a Happy Customer, Gita great deal and love my Jeep! It’s Mint!!! Thanks to Ken, Dave, Brad and Danielle. I was explained every detail of my contract and Much, much more! Great Experience every , 5 th car bought here!! More

Great Experience Steve was awesome! Got me what I wanted...everything was transparent and everyone was friendly and nice... good experience! If you are in the market f Steve was awesome! Got me what I wanted...everything was transparent and everyone was friendly and nice... good experience! If you are in the market for a used car go to JM More