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J&M Automotive
Naugatuck, CT
1,806 Reviews
Since opening our doors in 1987, we have maintained a commitment to our customers offering ease of purchase and an extensive inventory of pre-owned cars and trucks. Our mission is to exceed your expectations before, during and after the sale. We offer a variety of financial institutions to handle your automotive loan, and also have extended service contracts with coverage for your vehicle for up to four years or an additional 50,000 miles. Our team of dedicated sales associates provides a convenient and comfortable experience delivering top quality, hand selected vehicles at affordable prices.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 9:00 AM - 5:00 PM
Tuesday 9:00 AM - 5:00 PM
Wednesday 9:00 AM - 5:00 PM
Thursday 9:00 AM - 5:00 PM
Friday 9:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,806 reviews
August 10, 2019
Good very friendly J&M has been an amazing experience! Luis has been easy ti work with and helpful through the process. Highly recommend coming to j&m! J&M has been an amazing experience! Luis has been easy ti work with and helpful through the process. Highly recommend coming to j&m! More
by Good job
Employees Worked With
Ken Nelson, Brad Baumhor, Luis Rodriguez, Becky Legendre
August 10, 2019
Not nice Service was unfriendly. Was spoken to harshly when questions were asked. Manager was kind and sincere when complaint was given .don't think we will r Service was unfriendly. Was spoken to harshly when questions were asked. Manager was kind and sincere when complaint was given .don't think we will return. More
by Mel Scott
Employees Worked With
Steve Groppi, Brad Baumhor
August 10, 2019
Great place to buy a car from. They take care of you from the moment you walk on the lot. Dave was awesome he explained everything I asked. from. They take care of you from the moment you walk on the lot. Dave was awesome he explained everything I asked. More
by rvillalta85
Employees Worked With
Dave Decarlo, Dannielle Cureton
August 10, 2019
Best experience ever! This place was the best experience I ever had with a car! They were so patient and non pushy with me! I appreciated how they took there time to find s This place was the best experience I ever had with a car! They were so patient and non pushy with me! I appreciated how they took there time to find something in my budget and I could of never been happier! The process was very easy, and quick compared to other dealerships. 100% recommend ! More
by Andreana24
Employees Worked With
Vinny Petta, Ken Federici
August 10, 2019
Great service with Rich! My mom and cousin needed a new car, we came to J & M and could not be more pleased. Rich was on point and so helpful finding my mom a Volkswagen Tigua My mom and cousin needed a new car, we came to J & M and could not be more pleased. Rich was on point and so helpful finding my mom a Volkswagen Tiguan at a great cost! Thanks again! More
by jlaudano1
Employees Worked With
Rich Grassi
August 10, 2019
Great experience! I had such a great experience with J&M! I recently bought a car and Sue was so helpful! I was even out of the state during part of the process and Sue I had such a great experience with J&M! I recently bought a car and Sue was so helpful! I was even out of the state during part of the process and Sue would text me updates. She was really helpful!! Highly recommend this dealership. More
by ac123
Employees Worked With
Sue Janelli
August 09, 2019
Car purchase J&M Auto & staff were terrific and very pleasant to work with. They were helpful with all of our concerns. We purchased a used car and it is in grea J&M Auto & staff were terrific and very pleasant to work with. They were helpful with all of our concerns. We purchased a used car and it is in great condition! We will absolutely not think twice about purchasing with them again. Bill was our sales agent and Ken helped us finalize our paperwork. 😁 More
by Colleen
Employees Worked With
Ken Nelson, Bill Dwyer
August 08, 2019
My Tacoma Dave at J and M was amazing, professional and made it a great experience! Showed me exactly what I was looking for. It was a smooth process. Dave at J and M was amazing, professional and made it a great experience! Showed me exactly what I was looking for. It was a smooth process. More
by Lori60
Employees Worked With
James McCowan, Ken Nelson, Dave Decarlo, Becky Legendre
August 08, 2019
Overall pleased Friendly staff and very accommodating. Administration was extremely friendly and a pleasure to work with. Sales team supplied all information upfro Friendly staff and very accommodating. Administration was extremely friendly and a pleasure to work with. Sales team supplied all information upfront with no hassles and worked with my budget. I would recommend to another person, but do you homework and question what you see on the vehicle description. It was labeled that the vehicle had features like a back up camera but this was not the case. I'm not sure if they had factored this into the cost of the vehicle which could have made it less valuable after this feature/package was factored into the price. I would have given them 5 stars as when I pick up my vehicle it was washed and clean inside and out, but I'd only wish that they would have filled up the vehicle. With 30min drive to the dealer and after financing and making a down payments they could have filled the gas tank. I just barely had a half at tank. More
by rysm83
Employees Worked With
Dannielle Cureton, Rich Grassi, Becky Legendre
August 08, 2019
Excellent service and professionalism! Rich G is a friend of mine. I came to him needing a new car. He definitely took care of me. I would recommend his services over and over. He was pro Rich G is a friend of mine. I came to him needing a new car. He definitely took care of me. I would recommend his services over and over. He was professional, helpful, and very responsive to all of my questions. Danielle, the finance associate I met with, was friendly, personable, and thorough. All in all this was a wonderful experience. More
by AMF
Employees Worked With
Dannielle Cureton, Rich Grassi
