JM Lexus

JM Lexus have provided us with exceptional service over the past six years and I would not hesitate to recommend them We have recently renewed our lease on a new NX250 and were provided with extremely k the past six years and I would not hesitate to recommend them We have recently renewed our lease on a new NX250 and were provided with extremely knowledgeable service by Alicia in the sales department. She not only was expert in the technical aspects of the vehicle but also secured us a great deal! More

This is my third Lexus. Prior experience has always been great. But not today. I took my car in Saturday and told them the trunk would not lock. They said we are booked up b Prior experience has always been great. But not today. I took my car in Saturday and told them the trunk would not lock. They said we are booked up but will give you a loaner and will get to your car ASAP. So I went home in the loaner. Monday morning somebody called and said be here by 10:00 a m. So I went down. Your very pleasant manager could not track that person down and I was told to go home as they had not gotten to my car yet. Wednesday Brandon calls me and says they want to look over the car, give me a new battery and evaluate the car. (All I wanted was a trunk that locked. ) He said it would be about $1000.00 and I said my son would prefer to take care of it for me. I had parked the loaner on their lot and someone brought my car to me but Brandon never came to get the key for the loaner and so I gave it to the young man who brought my car to me. Now I get an email that I am being billed a rental fee for the loaner. If they intended to charge me for it I should have been told and would have had a friend bring me home. J M Lexus has lost its fine reputation regretfully. Sincerely Barbara Sussman More

Appointment was on time and they were thorough in my car inspection they found that my battery was weak so it was replaced. inspection they found that my battery was weak so it was replaced. More

German provided excellent customer service , easy to work with . He Answered all questions I had and found me the car I was looking for . with . He Answered all questions I had and found me the car I was looking for . More

Donald and JM Lexus are very easy to shop. Donald listened to my requirements and quickly directed me to product choices. Pointed out technical considerations and made sure I walked out the do Donald listened to my requirements and quickly directed me to product choices. Pointed out technical considerations and made sure I walked out the door with value. More

Our sales rep Daniel was well informed and was open and honest t to throughout the entire process. I would highly recommend this dealership! Great and positive experience. honest t to throughout the entire process. I would highly recommend this dealership! Great and positive experience. More

Brad Patrick was our sales associate. Helping me and my wife with our purchase. Great experience. Professional . Glad we got him Helping me and my wife with our purchase. Great experience. Professional . Glad we got him More

Service was stellar from start to finish! I loved the one stop shop - everything through one person. Adam Mohammed was the BEST! I loved the one stop shop - everything through one person. Adam Mohammed was the BEST! More

having bought 3 Lexus I had always been pleased until now. The service department could not have been worse! now. The service department could not have been worse! More