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JM Lexus

Margate, FL

4.9
9,104 Reviews

5350 W Sample Rd

Margate, FL

33073

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Showing 9,104 reviews

July 22, 2023

My experience at JM Lexus was the best car buying experience I have ever had. Eric R. was phenomenal and treated us like family. He always answered calls, emails and texts right away and made the wh More

by pkaznecki
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Rodgers
Jul 24, 2023 -

JM Lexus responded

We're so glad to hear that your car-buying experience at JM Lexus was the best you've ever had. Eric R. is a phenomenal member of our team, and we're happy he made you feel like part of the family. Thank you for choosing us and taking the time to leave such a positive review! Drive safely, and we hope to see you again in the future!

July 21, 2023

Very helpful and Daniel Meininger is the best representative I could have received at JM More

by Jn55
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel Meininger
Jul 21, 2023 -

JM Lexus responded

Thank you so much for the awesome review of Daniel and JM Lexus! We look forward to assisting you next time.

July 20, 2023

Quick, courteous and competent work. I would not trust anyone else to service my car. More

by Mangocat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn’t deal with sales ppl
Jul 20, 2023 -

JM Lexus responded

Thank you so much for this awesome review of JM Lexus! We truly appreciate your business!

July 20, 2023

I love the this dealership everyone is always so pleasant and always so helpful every time More

by sstewart5150
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Danielle , Tim Spellman
Jul 20, 2023 -

JM Lexus responded

Thank you for the review! We appreciate the kind feedback and hope to see you back again at JM Lexus. Safe travels!

July 20, 2023

We have a 2023 Lexus 350 NX and had to replace a tire that had a nail in it. This cost us over $375. Explain to us why your company can't PLUG a tire? Just doesn't make sense after spending $50.000 for o More

by youngsnowman
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Casey Bewley
Jul 21, 2023 -

JM Lexus responded

I'm sorry to hear about the issue you had with your tire. Our team follows industry standards and guidelines when it comes to tire repairs, which typically recommend replacing a damaged tire rather than plugging it for long-term reliability and customer satisfaction. However, we understand your frustration and would like to discuss this further with you. Please reach out to us directly at marketing@jmlexus.com. Thank you.

Jul 21, 2023 -

youngsnowman responded

Thank you for your reply to our problem with the tire issue. Replacing our tire still cost us $375.00 and your reply didn't heal our concern. Why is it a company like Lexus sell a vehicle with no spare tire and the 4 that came on our car was one of them. Insurance companies that offer road side assistance in their policies hesitate to offer it due to the extra needs instead of just plugging a flat tire. We are senior citizens in our 80's and that cost for that tire replacement really hurt. We would greatly appreciate some type of reimbursement due to the high cost of replacing that tire.

Jul 25, 2023 -

JM Lexus responded

We understand you are frustrated, and our service director would like to assist here. Please reach out directly so we can discuss this together. Thank you. -marketing@jmlexus.com

Jul 25, 2023 -

youngsnowman responded

I explained our frustration in our earlier msg. What else can we say. ---we feel as though we have voiced our displeasure enough with that tire problem and what Lexus charges compared to a Tire store being done with a plug and a patch inside. We would still greatly appreciate some type of reimbursement due to that high cost of replacing that tire.

July 18, 2023

Exceptional service and professional. I wish they would return to providing food in the guest lounge. More

by Golfergirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cedric in sermice
Jul 18, 2023 -

JM Lexus responded

Thank you for the great review! We appreciate your feedback and will definitely take it into consideration. We're glad to hear that you had an exceptional experience with us at JM Lexus. Drive safely, and we hope to see you back next time!

July 17, 2023

Steven was amazing! He got me the car I wanted, the color I asked for and all the specifications I requested. He was very patient, professional and knowledgeable! It was More

by Lorainebotero
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steven McNeeley
Jul 17, 2023 -

JM Lexus responded

Loraine, thank you for the kind words! We're glad to hear that Steven provided such excellent service and helped you find your dream car. It was a pleasure working with you as well. Enjoy your new ride!

July 16, 2023

I went to JM per recommendation of a friend. I’ve had negative experiences with other dealerships before so I didn’t know what to expect. I’m grateful to have been helped by Zacharias who guide More

by michael.p.handel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zias Taylor
Jul 17, 2023 -

JM Lexus responded

Thank you for choosing JM Lexus. We're so glad that Zacharias provided you with a positive purchasing experience! We appreciate your recommendation and hope to see you again in the future!

July 15, 2023

Tim was amazing and very helpful. I had one of the best experiences in this dealership thanks to Tim. I got the exact car that I wanted and love it!! More

by Lara12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Spellman
Jul 17, 2023 -

JM Lexus responded

Lara, thank you for the great review! We're so glad that Tim provided you with an amazing and helpful experience at JM Lexus. Enjoy your new car, and we hope to see you again in the future!

July 14, 2023

Sandley was simply the best to work with…he was very patient and professional. Will certainly recommend him to my friends and family. More

by leonardo47ce
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Sandley
Jul 14, 2023 -

JM Lexus responded

Leonardo, thank you for the great review! We're so glad to hear that Sandley provided excellent service and made your experience with JM Lexus a positive one. We appreciate your recommendation and hope to see you again in the future!

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