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JM Lexus

Margate, FL

4.9
9,128 Reviews

5350 W Sample Rd

Margate, FL

33073

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Showing 9,128 reviews

July 30, 2023

JM Lexus have provided us with exceptional service over the past six years and I would not hesitate to recommend them We have recently renewed our lease on a new NX250 and were provided with extremely k More

by Alan W
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alicia Stark
Jul 31, 2023 -

JM Lexus responded

Alan, we're delighted to know that you've had such a positive experience with us at JM Lexus over the years. It's great to see Alicia provided top-quality service during your most recent visit! Thanks for recommending us and enjoy your Lexus NX 250!

July 29, 2023

This is my third Lexus. Prior experience has always been great. But not today. I took my car in Saturday and told them the trunk would not lock. They said we are booked up b More

by Pesha4444
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
In the service department there was Brandon and the tall slim manager was very caring.
Aug 01, 2023 -

JM Lexus responded

Barbara, I'm sorry to read about your recent experience with us. We strive to deliver straightforward service, and we apologize for any miscommunication regarding the loaner vehicle. We value you as a customer and want to rectify this situation promptly. Our Service Management team will reach out to you. Thank you.

July 29, 2023

Appointment was on time and they were thorough in my car inspection they found that my battery was weak so it was replaced. More

by Tkrasen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Saqib Khan
Aug 01, 2023 -

JM Lexus responded

It's great to know that our team at JM Lexus was able to provide a timely and thorough service for your vehicle. We're glad we could help with the battery issue! Thanks for trusting us with your car care needs.

July 29, 2023

German provided excellent customer service , easy to work with . He Answered all questions I had and found me the car I was looking for . More

by Mdermer27
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
German Afanador
Aug 01, 2023 -

JM Lexus responded

We're delighted to know that German was able to assist you in finding the perfect car at JM Lexus! Thank you for acknowledging his excellent customer service. We appreciate your feedback and hope you enjoy your new ride!

July 29, 2023

Donald and JM Lexus are very easy to shop. Donald listened to my requirements and quickly directed me to product choices. Pointed out technical considerations and made sure I walked out the do More

by edharney
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Donald Norton
Jul 31, 2023 -

JM Lexus responded

Ed, we're glad to know Donald and the team at JM Lexus were able to assist you efficiently. We appreciate your positive feedback! Enjoy your new vehicle.

July 29, 2023

Our sales rep Daniel was well informed and was open and honest t to throughout the entire process. I would highly recommend this dealership! Great and positive experience. More

by KPIZZO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel
Jul 31, 2023 -

JM Lexus responded

We're glad to know that Daniel was able to provide you with an open and honest service at JM Lexus. Thanks for recommending us, we appreciate your positive feedback!

July 29, 2023

Brad Patrick was our sales associate. Helping me and my wife with our purchase. Great experience. Professional . Glad we got him More

by Sammygold
Recommend Dealer
Yes
Employees Worked With
Bradley Patrick
Jul 31, 2023 -

JM Lexus responded

We're delighted to know that Brad welcomed you and your wife with fantastic service! Thanks for supporting JM Lexus with a 5-star review!

July 29, 2023

Zack was very efficient and knowledgeable. . Questions were answered accurately without hype or xx. I highly recommend Zack for your purchase. More

by Klw1953
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Zack Gordon
July 29, 2023

Service was stellar from start to finish! I loved the one stop shop - everything through one person. Adam Mohammed was the BEST! More

by Lamccray
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Mohammed
Aug 01, 2023 -

JM Lexus responded

We're so glad to know you had a stellar experience with Adam at JM Lexus! We appreciate your kind words and look forward to serving you again in the future.

July 29, 2023

having bought 3 Lexus I had always been pleased until now. The service department could not have been worse! More

by Pesha4444
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
service department
Aug 01, 2023 -

JM Lexus responded

I'm really sorry to learn about your recent experience with our service department. We strive for excellence in all areas and it seems we've missed the mark this time around. Your feedback is important and I'd like to discuss this further so that we can make things right. Please contact us at marketing@jmlexus.com. Thank you.

Aug 01, 2023 -

Pesha4444 responded

email pesha4444@gmail.com

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