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JM Lexus

Margate, FL

4.9
9,136 Reviews

5350 W Sample Rd

Margate, FL

33073

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Showing 9,136 reviews

May 06, 2023

The financing needs to be updated . They finance my vehicle for 5.75 percent of $42433.73 and the finance charge went up to$7960.51 and I ask the team leader of my sales person and I w More

by Jr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Victor Haviv, Joshua Kantor
May 08, 2023 -

JM Lexus responded

We are sorry to hear that you had a less-than-positive experience with our financing department. We pride ourselves on transparent and competitive financing options for all of our customers, and we apologize if this was not demonstrated during your visit. We'd like to discuss your experience further and see how we can assist in resolving these issues. Please reach out to us directly at marketing@jmlexus.com. Thank you.

May 08, 2023 -

Jr responded

Yes you can resolve this by giving me the right finanace charge of 5.75 for six years . My drive out was$42,433.15 including tax and warranty .I was told by my sales person that I can’t change the financing since the Lexus is already funded my loan the next day I called. Im hoping that you can resolve this to make us costumers happy . I drove 5 hours to get this vehicle.

May 09, 2023 -

JM Lexus responded

Please reach out to us directly at marketing@jmlexus.com so that we can have our Sales Director reach out to you. Thank you.

May 06, 2023

We purchased a new GX and the process was seamless. This is the second vehicle from JM Lexus and Steven McNeeley. They always go above and beyond! More

by Eric C
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steven McNeeley
May 08, 2023 -

JM Lexus responded

Eric, we truly appreciate your time and business at JM Lexus! It's fantastic to hear that Steven once again provided exceptional service in purchasing your new Lexus GX. Thank you for being a repeat customer, and we hope you enjoy your new vehicle!

May 06, 2023

Great sales experience fast and straight to the point no haggling courteous and very friendly sales manager More

by Pazash
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Dario Dziamalek
May 08, 2023 -

JM Lexus responded

Our team is thrilled to hear about your fantastic car-buying experience! Thank you for choosing JM Lexus. Drive safely in your new car!

May 05, 2023

I came in to see what was available and to do some "recon" and ended up with a car in hand by end of day! Dario was amazing and really guided me well into the perfect vehicle. I cannot say enough abou More

by misaeg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Hoppe GM, Dario Dziamalek, Long Giang
May 05, 2023 -

JM Lexus responded

We are thrilled to have found the perfect vehicle for you during your recent visit here at JM Lexus! Our team is delighted to hear how comfortable and confident Dario made you feel throughout the process. Thank you for trusting us with your business! Enjoy your new ride!

May 05, 2023

Service rep was knowledgeable efficient and provided excellent customer service. I greatly appreciate JM Lexus providing a loaner vehicle More

by M Toback
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept only
May 08, 2023 -

JM Lexus responded

We're thrilled to see your five-star rating! It's great to learn that our service representative provided you with expert assistance and excellent customer care. We value your business at JM Lexus and are happy to offer loaner vehicles whenever you need them. Thanks for stopping by--drive safely!

May 05, 2023

Great experience all the way around! Steve was most helpful and attentive throughout the process. I love my new car and would def recommend JM Lexus to anyone wanting a hassle-free car p More

by Fjer
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Steven McNeeley
May 05, 2023 -

JM Lexus responded

It's fantastic to hear that Steve was so helpful and attentive during your recent car purchase. We're thrilled to know that you're enjoying your new vehicle, and we appreciate your recommendation of JM Lexus. Safe driving!

May 04, 2023

I waited 4 hours for an oil change and tire rotation. very disappointed in this service. More

by renee.reiss
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mike Thomas
May 04, 2023 -

JM Lexus responded

We are sorry we didn't leave a better impression during your visit. We strive to deliver timely service, and we're so sorry if the wait was longer than anticipated. We understand your frustration and we will make sure these concerns get properly addressed. Thank you for speaking to our service manager and allowing him to address your concerns.

May 04, 2023

I had a great experience from start to finish, this is my third lease renewal can’t wait to see what new cars they are for me to try in the future More

by beiancade
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Wulkan
May 04, 2023 -

JM Lexus responded

We're thrilled to hear that we continue to exceed your expectations! It means the world to us that you had a great experience renewing your lease for the third time here at JM Lexus. Thanks for choosing us as your dealership of choice!

May 04, 2023

Steve McNeeley was my salesman. He is very good at what he does and always goes over and above. More

by Chrissieone
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Wulkan, Alicia Stark, Tim Spellman, Mike Thomas, Victor Haviv, Steven McNeeley, Nicholas Varsam, Eric Rodgers, Fran Levine, Robert St Aubin
May 04, 2023 -

JM Lexus responded

It's great to hear that Steve took such great care of you! Thank you for choosing JM Lexus and for sharing your experience. Safe travels ahead!

May 04, 2023

Always a straight and transparent process when purchasing a vehicle. Highly recommend there great service with amazing sales managers who stays with you throughout the whole process More

by Richard9thgen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steven McNeeley
May 05, 2023 -

JM Lexus responded

We appreciate you sharing your feedback about JM Lexus! It's wonderful to hear that you had a transparent and positive purchase experience with us. Thank you for recommending our dealership and for trusting us with your business. We hope to see you again in the future!

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