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JM Lexus

Margate, FL

4.9
9,137 Reviews

5350 W Sample Rd

Margate, FL

33073

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Showing 9,137 reviews

May 19, 2022

I have had a Lexus for over 25 years…I keep going back to them because not only are they exceptional cars but the JM service department, specifically Carlos Nunez, is the best there is hands down! Thank you More

by Kristin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Nunez
May 19, 2022 -

JM Lexus responded

Kristin, thank you for the great review! We are so glad to hear that you had such a successful service experience working with Carlos and the JM Lexus team. We appreciate your business over the years and are looking forward to seeing you back next time!

May 18, 2022

Xavier Allen was a wonderful service technician. He had my car ready faster than expected and kept me informed every step of the way. More

by Terri P
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Xavier Allen
May 19, 2022 -

JM Lexus responded

Terri, thank you for sharing your great review of Xavier and the team! We appreciate your business and we hope to welcome you back to JM Lexus for all your future service needs.

May 18, 2022

They don’t play games and charge for air (dealers fees)… very professional and was VERY conscious of my time… win win More

by David Hershey
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jailene, Khaled Dandashi
May 18, 2022 -

JM Lexus responded

Thanks, David, for the five-star review for JM Lexus! We are glad that our team provided a straightforward experience and met our high standards. Until next time!

May 17, 2022

This is the only place in Florida where I know I will receive white glove service every time, on time. More

by legaleagleksg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Glen
May 18, 2022 -

JM Lexus responded

It's great you can always trust JM Lexus to get the job done. We appreciate your support. Have a great day!

May 17, 2022

Every time they service the car, they no longer actually clean the interior or do a good job with a car wash. For a 'luxe' dealership, I expect more. Gone are the days of free sandwiches and coffee, but now More

by Monicah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Ercolano
May 18, 2022 -

JM Lexus responded

Monica, we are very sorry that our services have fallen short of our five-star standards. We use negative reviews to improve, and our Service Director is addressing this feedback about the car wash with our team. We will be in touch soon to further discuss your concerns and ensure we can improve for you moving forward. Thank you, marketing@jmlexus.com

May 17, 2022

Sebastian exceeded my expectations regarding customer service. He addressed all my concerned and was very kind and knowledgeable. The whole team works very well together and that’s why I take my car to J More

by LFA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian at service department
May 18, 2022 -

JM Lexus responded

Thank you for the great review! We are so glad to hear that you had such a successful service experience working with Sebastian and the JM Lexus team. Drive safely, and we hope to see you back again down the road!

May 16, 2022

The showroom is immaculate, huge and very well lit. Our salesman, Jorge Zavala, was super patient throughout our numerous visits. After the sale was finalized, spent time, patiently going over all that More

by rosefeintuch
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Cano Zavala
May 16, 2022 -

JM Lexus responded

Thank you for the awesome review. We're glad that you like working with Jorge. See you again next time here at JM Lexus!

May 16, 2022

All good. Promise time was met The work that was requested was performed and car was clean when picked up More

by Floydmarie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick
May 16, 2022 -

JM Lexus responded

It is awesome to see this feedback! We're glad that you had a seamless experience here at JM Lexus.

May 16, 2022

Drove from west coast got a great deal steve mcnally was great to work with very good experience all around l would highly recommend steve and JM Lexus More

by Donjonm28
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steven McNeeley
May 16, 2022 -

JM Lexus responded

Thank you for making the trip out to JM Lexus! We are thrilled that you had a five-star buying experience with Steve, and he made your drive worthwhile. Enjoy your new ride, and congratulations!

May 16, 2022

No hassles. Great service. Great vehicle Thanks steve mcneely. You are the best salesman at Lexus. More

by Tcaabaseball
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven McNeeley
May 16, 2022 -

JM Lexus responded

Thank you for trusting the JM Lexus team to ensure you were well taken care of. We're grateful for your business, see you again next time.

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