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JM Lexus

Margate, FL

4.9
9,133 Reviews

5350 W Sample Rd

Margate, FL

33073

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Showing 9,133 reviews

December 09, 2021

Jim Bramble was great, understand car was delayed due to an employee family issue and had to be finished by another mechanic More

by Neal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Bramble
Dec 10, 2021 -

JM Lexus responded

Neal, thanks for these kind words about Jim! We are pleased that he and the rest of our team were helpful!

December 09, 2021

JM Lexus is a completely professional, efficient, and friendly dealership with excellent service and wonderful people. More

by Lisa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shedrick Anderson
Dec 10, 2021 -

JM Lexus responded

Lisa, this review made our day! We're thrilled we're providing the courteous, efficient, and professional service we pride ourselves on, and we appreciate your support. Take care, from all your friends at JM Lexus!

December 09, 2021

Every detail was attended when making the transactions concerning my purchase of my Lexus. Mr St. Helaire was a pleasure to work with at all times. More

by drhsl119
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
St. Helaire,Shandley
Dec 09, 2021 -

JM Lexus responded

Thank you for the great review! We are so thrilled to hear that you found the right vehicle working with the JM Lexus team. Congratulations on your purchase, and we hope to see you back again down the road!

December 08, 2021

We love our sales lady Alicia Stark.We needed a lot of We love our sales lady Alicia Stark. We needed a lot of help and she was always there to help. Thank you We will see you soon More

by Ricket10
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alicia Stark
Dec 09, 2021 -

JM Lexus responded

Thank you for your confidence in Alicia and our team! We are grateful to have earned your business and your kind review here at JM Lexus. We wish you many happy miles ahead!

December 08, 2021

Pedro Diaz of JM Lexus made the purchase of my first Lexus car a truly pleasant experience. He kept me informed all the time, he was my only contact person in the acquisition process that made my life More

by betmengar
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pedro Diaz
Dec 08, 2021 -

JM Lexus responded

We are pleased that Pedro was wonderful to work with! It makes us happy that he kept you informed throughout the entire experience. See you again next time here at JM Lexus!

December 08, 2021

My first time purchasing a Lexus vehicle and Reggie Leo took great care of me. Not only was he fast but he gave me a great deal on my new NX300. I am so happy I came to JM Lexus. More

by RAime
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reggie Leo
Dec 09, 2021 -

JM Lexus responded

Congratulations on your new Lexus NX 300! We're so pleased Reggie welcomed you into the JM Lexus dealership and made sure your needs were met. We will certainly let him know you appreciated all the help. Enjoy the new ride!

December 08, 2021

On time.. pleasant and efficient service! Car is running perfectly and the washing was a nice bonus! More

by fmickeyman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Xavier
Dec 09, 2021 -

JM Lexus responded

Thank you for taking the time to review us! We appreciate your support and are happy to hear that you are so confident in the JM Lexus team to get the job done. Drive safely, and we hope to see you back again down the road!

December 08, 2021

Find this dealer is not flexible whatsoever, When a Find this dealer is not flexible whatsoever, When a situation is border line, I feel the decision should go to the client. In my case I did not even More

by steve
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dario Dziamalek
Dec 09, 2021 -

JM Lexus responded

Hi Steve, we're sorry to hear that you're frustrated. Please reach out to us directly at marketing@jmlexus.com so that we can review what occurred.

Dec 09, 2021 -

steve responded

I was informed by another Lexus dealer that when a car is Lexus certified, it is delivered as new. I noticed the rear tires were excessively worn for 8000 miles and asked to have them replaced, they sent someone to very thread depth and found some areas read 5 and some read 6 The salesman approached the manager who had authority to make this decision, and he said this was within specs and didn’t have the courtesy to even speak with me or negotiate. I took the car in any case, but it really left a bad taste with me I was expecting better treatment and a car with 8000 miles to have practically new tires

Dec 09, 2021 -

JM Lexus responded

Steve, thank you for this feedback. We are always looking for ways to improve for our guests, and we will be sure to share your experience with our management team. If there is anything more we can do to assist you, please don't hesitate to reach out.

Dec 09, 2021 -

steve responded

I hope that this situation does not reflect on my sales manager (Dario) dealing with him has been a very comfortable and pleasant experience. If not for the tire issue I would have been very satisfied

December 08, 2021

I started looking for a vehicle around May of 2021. In my search I visited approximately 15 dealerships of different brands, makes, and models. I really wanted to purchase a Toyota 4 Runner, however, I could More

by DanielS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan O'Kuhn
Dec 08, 2021 -

JM Lexus responded

Thanks for sharing how you had such a wonderful experience with the JM Lexus team! We are pleased that you enjoyed our facilities and that you were comfortable while you waited. Further, it's great that Ryan was friendly, knowledgeable, and pressure-free. We are beyond thrilled that you found us to be the best dealership ever! We wish you many happy miles in your new car!

December 08, 2021

I was looking for a new car and visited approximately 7 dealerships. I really wanted the Toyota 4 Runner but I was unable to find any dealerships selling one at MSRP. I even searched outside the state incl More

by Daniel S
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan O’Kuhn
Dec 08, 2021 -

JM Lexus responded

Daniel, it makes us happy to receive this review. We are pleased that the JM Lexus team was helpful, kind, and wonderful to work with. Thanks for giving Ryan a shoutout for his hard work. We are really grateful for your business and are so excited that you're looking forward to receiving your new Lexus!

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