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JM Lexus

Margate, FL

4.9
9,133 Reviews

5350 W Sample Rd

Margate, FL

33073

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Showing 9,133 reviews

August 26, 2021

Chris Margolis did an excellent job in controlling the whole process. I could not have been more pleased. My Lexus was being prepared for a long road trip, and the quality of the work was paramount. More

by stephensfp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Margolis
Aug 27, 2021 -

JM Lexus responded

Thank you for the great review, Stephen! We are thrilled to hear that you had such a successful service experience working with the JM Lexus team. Drive safely, and we will be sure to pass on the kind words to Chris!

August 26, 2021

My experience today was easy relaxing and this was because of my salesman, Anthony Hippolyte! He explained things thoroughly and patiently! I love the Lexus dealership and would highly recommend them More

by Lalsup5279
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Hippolytus
Aug 26, 2021 -

Lalsup5279 responded

Congratulations for an awesome a staff and service!

Aug 27, 2021 -

JM Lexus responded

We are thrilled to hear that Anthony was able to deliver such an exceptional buying experience for you. We will be sure to pass along your kudos to him and the rest of the JM Lexus team. Thank you for your support! Enjoy the new ride!

August 26, 2021

Excellent sales sales staff (Sandley & Nick). Very much Excellent sales sales staff (Sandley & Nick). Very much appreciated delivery to my home. More

by artshushan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandley Sthilaire, Nicholas Varsam
Aug 27, 2021 -

JM Lexus responded

It was our pleasure to assist you! We will be sure to pass along your kudos to Sandley and Nick and we hope you enjoy the new ride. Take care! - JM Lexus

August 26, 2021

Carlos Nunez exceeds my expectation and delivers the best service. More

by Naomi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Nunez
Aug 27, 2021 -

JM Lexus responded

Carlos will be delighted to see that his hard work has been so appreciated by you, Naomi! Many thanks for your support of the JM Lexus service department and safe travels until we see you next!

August 25, 2021

Service was good, the complimentary car was was not. Half of the back end of the car was still dirty . You could tell where the brushes stopped . More

by Panavia66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Nahar
Aug 25, 2021 -

JM Lexus responded

While it is great to hear that you had a successful service experience, the rest of your feedback is concerning to read. We would appreciate the chance to speak with you to see what more we can do to help. If you are willing, please don't hesitate to reach out at marketing@jmlexus.com. Thank you.

August 24, 2021

Took 2 hours to get oil change and tire rotation, and they told us it was only about 1 hour wait when I get to the dealer. Never had to wait that long for that in my life. Worst experience ever because More

by nadi
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Xavier Allen
Aug 25, 2021 -

JM Lexus responded

Hi Nadi - Please contact us at marketing@jmlexus.com so we can have our management team address your concerns. Thank you.

Sep 06, 2021 -

nadi responded

Definitely, it was the worst service I received. My car also has issues with the alignment, they change the oil and rotate the tire but they didn’t even align the tires and still giving me problems with alignment. This trip to the dealer was a big waste of time!

August 24, 2021

Great people and service. Accomplished all in one day and Anthony Hippolyte was beyond. He delivered the car to our home and set up all the technologies including our garage opener. He is very special. Pe More

by peterbass150
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Hippolyte
Aug 24, 2021 -

JM Lexus responded

Peter - thank you for the kind review. We feel lucky to have Anthony on our team, and we're glad you appreciate him, too! Safe travels, and come see us again next time. - the JM Lexus team

August 24, 2021

Wonderful experience! Extremely professional. No pressure. Very knowledgeable people. Great follow up. Seemless transaction. I highly recommend JM Lexus. You can’t go wrong at this dealership. More

by rrcraft616
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael LaBianca
Aug 25, 2021 -

JM Lexus responded

Thank you for the incredible review! We're so happy to hear we're providing the amazing buying experience we aim for. We appreciate you choosing JM Lexus and wish you safe travels!

August 24, 2021

Worked with Sandley on my new car purchase. He was amazing and awesome and made the process simple and easy. He was very knowledgeable and made this process stress free. I will refer him to all of my More

by Jennifer F.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandley Sthilaire
Aug 24, 2021 -

JM Lexus responded

Jennifer - we love hearing feedback from satisfied guests! Thank you for trusting Sandley and the rest of the JM Lexus team to pair you with the right car - we hope you love it for years to come!

August 24, 2021

A huge “THANK YOU!” To Steve McNeeley for making my experience so simple. He went above and beyond and exceeded all expectations; when you have confidence in an individual, it makes working with them More

by Danielle G
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven McNeeley
Aug 24, 2021 -

JM Lexus responded

Danielle - nothing makes us happier than feedback from satisfied guests! Thank you for the incredible review and kind words about Steve - we'll be sure he receives your compliments. Drive safe, and thanks for choosing JM Lexus!

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