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JM Lexus
Margate, FL
9,131 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 9,131 reviews
May 21, 2020
New Car Purchase The Salesman was very professional and continued to follow up from our first meet until the sale was completed. I had one issue that had to do with J The Salesman was very professional and continued to follow up from our first meet until the sale was completed. I had one issue that had to do with JM Lexus policy and not the sales individual. We agreed to a price for a specific car over the phone on a Thursday. I had other appointments on Friday and because the sales rep was off over the weekend, we could not pick up the car until the following Monday. He told me it was not the policy to hold cars. As a result, we were told the car we wanted was sold on Sunday. We ended up buying another car (same color and options) but with additional options we did not want or need, but had to pay for. We have been buying Lexus products since the mid-1990's and never had this experience from any other Lexus dealers. Other than that everything else was fine. I would suggest that JM Lexus reconsider that policy particularly for returning Lexus customers. More
by m
Employees Worked With
Ryan O'kuhn
May 21, 2020
Mel Malka is so helpful and caring towards his customers! Never fails to deliver the proper care and treatment, would highly recommend him to everyone! Never fails to deliver the proper care and treatment, would highly recommend him to everyone! More
by Yuvalbrami
Employees Worked With
Mel Malka
May 20, 2020
Convenient location for service vehicle. Staff is polite, professional and prompt with their response. Was able to complete visit by making payment via service advisor professional and prompt with their response. Was able to complete visit by making payment via service advisor More
by Sheila Mohan
Employees Worked With
Ramesh Singh
May 20, 2020
Excellent service from start to finish. Arly Edmond was professional, polite, made us very comfortable. We are return customers at JM and would highly recommend. professional, polite, made us very comfortable. We are return customers at JM and would highly recommend. More
by anouche.bagrevandian
Employees Worked With
Arly Edmond was the sales manager. 5stars, Bob Edmond
May 20, 2020
Professional Staff! “Under Coronavirus conditions” Professional and friendly receptionists , introduced to Alex Bondarevsky,he was pleasant, friendly , professional,e “Under Coronavirus conditions” Professional and friendly receptionists , introduced to Alex Bondarevsky,he was pleasant, friendly , professional,excellent product knowledge and COMPUTER LITERIT!!! We wore masks and stayed 6 feet apart,but he closed the sale. More
by Rmorgan
Employees Worked With
Alexander Bondarevsky
May 20, 2020
Dishonest Sales Service I found the used Lexus I wanted to buy on line. I called, spoke to Francisco, asked if the car was still available and was told YES. I asked Francisco I found the used Lexus I wanted to buy on line. I called, spoke to Francisco, asked if the car was still available and was told YES. I asked Francisco to hold the car until I arrived, because I was coming from Ft. Pierce and that it was about a two hour drive. He told me he would hold the car and said he gave the keys to Gary Mueller with the information I given to Francisco. Gary in turn gave the keys to Alicia Stark who went and sold the car that I traveled two hours to buy. How would anyone want to deal with a dealership who have people working for them do this to customers. I heard some real estates agents are a cut throats,, but some car sales persons are the lowest inhumane trash on this earth. I hold Gary Mueller responsible for this horrific outcome. Why anyone would shop there is beyond me. Gary never even had the decency to come and apologize. I'm just glad that there are other Lexus dealers in Florida.I DO NOT RECOMMEND THIS DEALERSHIP ! More
by amantovani
Employees Worked With
Khaled Dandashi, Alicia Stark, Brian Mintzer, Gary Mueller
May 18, 2020
Great experience at JM Lexus I bought a used Lexus ES 350, 2019 at JM Lexus. It was a great experience, the staff was professional, polite and courteous. I had a feeling of the I bought a used Lexus ES 350, 2019 at JM Lexus. It was a great experience, the staff was professional, polite and courteous. I had a feeling of the staff being honest and forthright about the deal with no hidden fees. I dealt with Pedro for my first visit, who showed us many cars and was patient in answering many questions. On the day of sale, we dealt with Sasha Paynter-Harper, who was professional and was honest regarding all the details of the deal. Overall it was a great experience and busted many myths about dealing with car dealerships. More
by ihanif
Employees Worked With
Sasha Paynter-Harper, Pedro Diaz
May 18, 2020
Good experience I was extremely satisfied with Anthony. He did not leave until he made sure we new how to use all the new technology the 2020 RX 350 has. I was extremely satisfied with Anthony. He did not leave until he made sure we new how to use all the new technology the 2020 RX 350 has. More
by bobu1974
Employees Worked With
Robert Collins
May 18, 2020
Another wonderful experience at JM! Our sales manager Anthony Hippolyte was very attentive, found me the car and options I wanted and then some! Will definitely be back! Anthony Hippolyte was very attentive, found me the car and options I wanted and then some! Will definitely be back! More
by kimgonoles
Employees Worked With
Anthony Hippolyte
