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JM Lexus
Margate, FL
9,104 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 9,104 reviews
April 23, 2020
Steve McNeely 5 Stars, A+ This is our 11th Lexus. We've dealt with Steve McNeely for many years. Steve has ALWAYS provided excellent service, very professional and goes above a This is our 11th Lexus. We've dealt with Steve McNeely for many years. Steve has ALWAYS provided excellent service, very professional and goes above and beyond! Highly recommend Steve and JM Lexus! Marilyn & Michael More
by MichaelB
Employees Worked With
Steven McNeeley
April 23, 2020
Steve Mcneely went above and beyond. I drove 6 hours from Georgia and Steve was able to make my experience amazing. All paper work were completed and I got to spend no more than 1hr at the dealership. Georgia and Steve was able to make my experience amazing. All paper work were completed and I got to spend no more than 1hr at the dealership. More
by Kenny.telusnord
Employees Worked With
Steve Mcneely, Steven McNeeley
April 22, 2020
He provided excellent service and walked me through everything. Very detailed and answered all the questions I had. Even showed me how to use the inside considering the interior had changed. Best deale everything. Very detailed and answered all the questions I had. Even showed me how to use the inside considering the interior had changed. Best dealer ever. More
by Mayzara
Employees Worked With
Saqib Khan
April 21, 2020
Seamless Alex Bondarevsky at JM Lexus made our auto lease transaction seamless. He continually provides excellent customer service and goes the extra distance Alex Bondarevsky at JM Lexus made our auto lease transaction seamless. He continually provides excellent customer service and goes the extra distance for his clients. His efficiency spared us several hours of waiting in the showroom. His technical knowledge helped us to navigate all of the features of our new vehicle. if you are searching for an honest, experienced Lexus salesperson, look no further than Alex! More
by bocalocame
Employees Worked With
Pedro Diaz, Alexander Bondarevsky
April 21, 2020
Not the JM Lexus of old! Salesman: Arly Edmonds Not the JM Lexus of years past. Shady and deceitful tactics. I will not buy from JM Lexus based on principle at this point. It Salesman: Arly Edmonds Not the JM Lexus of years past. Shady and deceitful tactics. I will not buy from JM Lexus based on principle at this point. It's sad because I was literally on my way to buy their vehicle when they went back on their word. We came in ready to buy a GX 460 with the title to our trade in and our check book in hand. After reviewing our trade in we were actually satisfied and ready to finish the deal but the salesman and the used car appraiser said "if you get a KBB offer from another dealer that is higher than our appraisal, we will match it on your trade in." One of them even pointed across the street at Al Hendrickson Toyota and said "if you go across the street and get a better appraisal from Al Hendrickson Toyota, we will match it." After saying this back to the salesman to confirm what I'd heard, he acknowledged the offer. We set off to get a better appraisal. We spent time at two dealerships getting this appraisal which came back higher than our trade in value. The next day, I called the salesman with the higher value. He immediately started telling me he never said that, that this all was my idea, and that JM Lexus would never do this. At this point, we were $2,000 apart on our trade in value. Frustrated at this sudden change, I still wanted to see if there was another way to complete the deal - so I started asking what else could be done but the salesman kept building the wall of "no" and "we can't do anything else." No apology, no willingness to acknowledge that my time had been wasted and that they weren't doing what they said they would do. Through all of this he had an aggressive and dismissive tone. He made no effort to right the situation at all. I gave him three distinct chances to right the wrong. I was on my way back to the dealership, in the car, ready to complete the deal. The $2,000 difference is not what upsets me (my wife and I had actually agreed to buy the Lexus with their trade-in value). I will not buy from JM Lexus because they failed to do what they said they would and they now employ salesmen that act like they work at a used-car shack, changing the deal and not living up to their promises. I sent a copy of this review to the salesman and the management team three days ago and never received a response. This review could have been avoided with a simple apology or again an acknowledgement of the situation but it's been made clear to me that's not in JM Lexus' playbook any more. More
by Toyotafan
Employees Worked With
Arly Edmonds
April 20, 2020
I purchase a vehicle from jm lexus and was very satisfied this dealer is elegant the staff courteous and welcoming my sales person mr Donald Norton handle my transaction very professionally.I was very satisf this dealer is elegant the staff courteous and welcoming my sales person mr Donald Norton handle my transaction very professionally.I was very satisfied with is service. More
by zedisc1
Employees Worked With
Donald Norton
April 18, 2020
Pedro and Gary were extremely helpful. I am delighted with my 2016 Lexus ES350 ! The price on the car as well as trade in value for my old car were very reasonable. I highly recommend JM Lexus. with my 2016 Lexus ES350 ! The price on the car as well as trade in value for my old car were very reasonable. I highly recommend JM Lexus. More
by Rich
Employees Worked With
Gary Catronio, Pedro Diaz
April 17, 2020
Nice showroom. Our salesman Daniel Weininger was very knowledgeable about the ES 350, which we leased. With one price only, they were lower than a competitor and their inventory was complete. They had ev knowledgeable about the ES 350, which we leased. With one price only, they were lower than a competitor and their inventory was complete. They had every combo of colors that we were considering. We highly recommend this dealer, and Daniel. More
by Don
Employees Worked With
Daniel Meininger, Robert Collins
April 15, 2020
I had an excellent experience trading in my 2017 Lexus RX350 with Alicia Start and team. They made the process easy and fast. My time commitment was about 15 minutes total with no guess work and I got my RX350 with Alicia Start and team. They made the process easy and fast. My time commitment was about 15 minutes total with no guess work and I got my new car the next morning. More
by Eileen.bernate
Employees Worked With
Alicia Stark
April 15, 2020
My service provider is and as always been dependable by delivering what is promised.Very efficient and courteous.Effort for my satisfaction was truly displayed. delivering what is promised.Very efficient and courteous.Effort for my satisfaction was truly displayed. More
by hermalee7
Employees Worked With
Charles Durrant
