JM Lexus

Better experience EVER. Definitely I will recommend to my friends. You guys are Top Notch Definitely I will recommend to my friends. You guys are Top Notch More

Great experience at JM Lexus. Working with Shane was a pleasure, I will definitely be doing more business with him in the future. Working with Shane was a pleasure, I will definitely be doing more business with him in the future. More

I have been using JM Lexus for years. My current LS500 is my 7th one. Love the vehicles plus the service department is the greatest! Carlos Nunez has been my service representative since My current LS500 is my 7th one. Love the vehicles plus the service department is the greatest! Carlos Nunez has been my service representative since my first service. You couldn’t ask for a better person to assist you. He’s #1 in service while giving fast efficient help. I could not recommend them any higher! More

Many thanks to Tim Spellman, sales rep. He did an outstanding job taking me thru the new car purchase process educating me on my new .model. He stayed in touch and made this process a lot He did an outstanding job taking me thru the new car purchase process educating me on my new .model. He stayed in touch and made this process a lot easier to complete. He even was kind enough to deliver my car to me as I was injured and would have had a difficult time coming to pick up the car. He very patiently help me set up my preferences in my new car and spent lots of time and patience making my adapting to the many changes any easier experience. He is fantastic. Also many thanks to JM Lexus. This is my 7th car from them. Their warmth and helpfulness reflect from the GM throughout the Company. Many thanks as always to Carlos Nunos Who has always represented me on my servicing through my years of owning g Lexus autos. He is a gem. J.M. Lexus is all about customer service. Special thanks to those I have mentioned. I am super happy with our relationship. Continue all your good work and genuine customer support. It is awesome. More

Al was great. Very personable, and knowledgeable. He made the process smooth and quick. Awesome experience. Very personable, and knowledgeable. He made the process smooth and quick. Awesome experience. More

I had a great purchase experience buying my Lexus SUV from Pedro Diaz. He was very professional, knowledgeable and friendly. His exceptional customer service should be known by his manager and future cus from Pedro Diaz. He was very professional, knowledgeable and friendly. His exceptional customer service should be known by his manager and future customers. Keep up the great job Pedro. More

I keep coming back because of my service rep : Casey Bewley. I appreciate his honesty and clear explanation of issues and what is best way for me to resolve those issues Bewley. I appreciate his honesty and clear explanation of issues and what is best way for me to resolve those issues More

I really enjoyed my experience at this dealership. Tim was the guy who showed me some really good cars. His service and experience he provided me was 5 star A+. He was informative, never put any press Tim was the guy who showed me some really good cars. His service and experience he provided me was 5 star A+. He was informative, never put any pressure and allowed me to come to a great decision on getting my new car there. I highly recommend this dealership and ask for Tim. More

I am a returning customer here and Pedro has provided exceptional customer service once again. The process was smooth and fast. exceptional customer service once again. The process was smooth and fast. More

Avoid this location! !! 08/05/2024 Sheldon Brown lured me in to lease a Lexus RX 350. He misled me by giving me incorrect information about the terms of the contract. I re !! 08/05/2024 Sheldon Brown lured me in to lease a Lexus RX 350. He misled me by giving me incorrect information about the terms of the contract. I repeatedly asked him what interest would be added to the cost of the car. He answered every each time that Lexus does not add interest to the price when leasing. He assured me that the final price of the car would be $47677.79 including all taxes and fees and no interest or additional payments would be charged. According to Sheldon Brown, the lease amount would be $14464.99. Since I have difficulties with English, I asked Sheldon Brown to write the final price of the car on paper and once again asked him if this price is final, he was positive with his answer . I came to the dealership for advice and help. I was sure that such a premium brand as Lexus values ​​each client, helps with the choice of a car, explains in detail all the terms of the deal. But as it turned out, Lexus deceives its clients by misleading them. On my return visit on 08/21/24, the team leader of JM Lexus Victor Haviv told me that they hide information from their clients if they do not ask. In my case, I repeatedly asked about all the additional payments. As a result, Lexus, cheated me of $8765.28. Please note, that they cheated me of $8765.28 for the leasing amount of $14464.99. So they almost dabbled the lease amount, without my knowledge and consent. More