Back

JM Lexus

Margate, FL

4.9
9,128 Reviews

5350 W Sample Rd

Margate, FL

33073

Directions

By Type

Showing 9,128 reviews

May 14, 2024

Unfortunately, after the initial purchase, my experience with JM Lexus and my sales person went bad. There were numerous problems that required 3 visits to the dealer. My sales person, Paul, did not offer a More

by Frank
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Brian Mintzer
May 14, 2024 -

Frank responded

Unfortunately, after the initial purchase, my experience with JM Lexus and my sales person went bad. There were numerous problems that required 3 visits to the dealer. My sales person, Paul, did not offer any help when asked. This was a so-called 'Certified Lexus'. It had issues ! It is still a used car. You still need a independent mechanic to check it out. I won't make this $45K mistake again !

May 15, 2024 -

JM Lexus responded

Frank, I'm sorry to learn about the issues you've experienced with your vehicle. We aim for a seamless experience and it sounds like we fell short in this case. Your feedback is important to us as it helps improve our services. Without your last name, it may be difficult to locate your information. If you're open to discussing this further, please reach out at marketing@jmlexus.com at your earliest convenience so we can work towards resolving these concerns together. Thank you!

May 17, 2024 -

Frank responded

I responded privately on 5/15/24 to the following JM Lexus response on Dealer Rater in order to resolve the issue. JM Lexus responded PUBLICLY on 5/15/24 3:31 PM "Frank, I'm sorry to learn about the issues you've experienced with your vehicle. We aim for a seamless experience and it sounds like we fell short in this case. Your feedback is important to us as it helps improve our services. Without your last name, it may be difficult to locate your information. If you're open to discussing this further, please reach out at marketing@jmlexus.com at your earliest convenience so we can work towards resolving these concerns together. Thank you!" It is now 5/17/24 and I have not heard from JM Lexus Marketing. Evidently my feedback is not important to JM. No effort to 'reach out to resolve my concerns'. I stand by my comment on 5/14/24. I am now even further disappointed with how my purchase was full of problems and aggravation. When I have time I will post and document my full experience. .

May 14, 2024

My wife and I recently purchased our second new Lexus at JM Lexus. Our Sales Manager Bradley Nusbaum was very knowledgeable, very detail oriented, easy to deal with and answered all of our questions. More

by Edward.Minikel
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Bradley Nusbaum
May 15, 2024 -

JM Lexus responded

Edward, it's fantastic to know that Bradley and the team at JM Lexus provided you with an A+ experience for your second purchase. We appreciate your recommendation! Enjoy driving your new Lexus!

May 11, 2024

My salesman Joe Ahmadpour went above and beyond to help make my car buying experience easy. I have been a JM customer over 20 years and will continue to come back especially with salesmen as knowledgeable More

by Jpgjovi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Ahmadpour
May 13, 2024 -

JM Lexus responded

We're so glad to know that Joe made your car-buying experience easy at JM Lexus. It's wonderful to have you as a loyal customer for over 20 years! We look forward to serving you in the future.

May 11, 2024

Always is professional, clean, the staff care. Any issues always taken care of in a timely manner. More

by j_carlton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Xavier Allen
May 13, 2024 -

JM Lexus responded

Thank you for taking the time to write JM Lexus a review! We are happy to hear our team continues to deliver such a high standard of service.

May 10, 2024

Zach Gordon was excellent in getting us a brand new RZ we absolutely love it. Thanks Zach More

by stuartgoldblum
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zach Gordon
May 13, 2024 -

JM Lexus responded

Stuart, congrats on your new Lexus RZ! We are happy to hear that Zach delivered a five-star buying experience at JM Lexus. Safe travels!

May 10, 2024

Pleasant, knowledgeable, accommodating, understanding of my financial situation and I would definitely send others to him! More

by deborahl4h
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alexander Issa
May 13, 2024 -

JM Lexus responded

Deborah, it's great to know that our team at JM Lexus was able to provide you with a pleasant and understanding service. We appreciate your recommendation!

May 10, 2024

Always very helpful and very professional salesman they always go out of their way to help More

by spirelli
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joseph Ahmadpour
May 13, 2024 -

JM Lexus responded

Thank you for your confidence in JM Lexus! We are thrilled that our team was helpful and professional.

May 10, 2024

Eric Rodgers has been there every step of the way. I am driving my second Atomic Silver NX 350 and it’s my baby. On May 7th 2024 I brought in a client, who just bought a home in Pompano Beach on May 7 More

by AtomicSilvia
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Rodgers
May 13, 2024 -

JM Lexus responded

We're so glad to know that Eric was able to assist you and your client in finding the perfect Lexus! It's great hearing how much you love your Lexus NX 350, and we hope David enjoys his new Lexus NX 250 just as much. Thanks for choosing JM Lexus — we appreciate it!

May 09, 2024

Although I would liked to have paid less for my car, everything else was just handled so professionally, and it was all due to our sales manager, Augusto Snyder. He was pleasant, honest, knowledgeable, More

by kersi
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Augusto Snyder
May 09, 2024 -

JM Lexus responded

Kersi, we're delighted to know that Augusto provided you with a professional and pleasant experience at JM Lexus. We appreciate your kind words about our team!

May 07, 2024

My husband and I have been happily dealing with JMLexus for nearly 20 years both with respect to purchasing and servicing. My latest purchase through Shane Magyar was no exception. He answered every questi More

by driver
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shane Magyar-Definitely five Stars, German Afanador
May 08, 2024 -

JM Lexus responded

We're delighted to know that you've had a positive experience with us at JM Lexus for nearly 20 years! It's great to see Shane and German provided excellent service during your latest purchase. We appreciate the recommendation, thank you so much!

...
71
...