JM Lexus

My first experience with Lexus service ever I have been told that owning a Lexus is just as expensive as owning a European car and I was quite worried when I had to take in my Lexus SC 430 that I have been told that owning a Lexus is just as expensive as owning a European car and I was quite worried when I had to take in my Lexus SC 430 that wouldn't start. I had purchased it from JM Lexus only 5 months ago and barely put 1500 miles on it - so I was extremely disappointed when it conked out on me. On top of the towing charge, I was not looking forward to the repair bill. As it turns out, David Morgan (the Service Manager) was extremely knowledgeable and courteous. Not only did he walk through the entire invoice with me in great detail, but also explained the steps that the technician took after the repair was completed to ensure that this wouldn't happen again. The majority of the repair cost was labor and David Morgan worked with me to honor a 10% off coupon which was intended for service (not repairs). While the expense was still a bit on the high side (in relation to other vehicles that I have owned), the experience was TRULY EXCEPTIONAL. As icing on the cake, since I was having electrical/starting problems, David also replaced the battery in my key fab which now works like it is supposed to - all along I thought the reason the key fab wasn't working well was because of the overall problem with the car. As of today, the car now runs smooth as ever and I hope that it will continue to perform flawlessly for some period of time before I need any further repairs. If you are going to JM Lexus for service, brace yourself for a completely different experience as compared to going to regular Toyota dealers for service. In particular, if you have an opportunity to shake hands with David Morgan or the opportunity to interact with him, I can guarantee you that you will be delighted and treated like you have never been before at a car dealership. More

Robert Seeley There is a Sales Manager at JM Lexus that makes the experience much easier--Robert Seeley follows thru and is fair and honest--Once he priced our purc There is a Sales Manager at JM Lexus that makes the experience much easier--Robert Seeley follows thru and is fair and honest--Once he priced our purchase I knew that I was treated fairly. He is the guy you should ask for.. More

Deserving a 10! My RX 350 had a 60,000 mile service at JM Lexus last month. As has been my past experience, service, time of service, and staff interaction was all to My RX 350 had a 60,000 mile service at JM Lexus last month. As has been my past experience, service, time of service, and staff interaction was all top notch. I realized today (about a month later) that I was supposed to have completed a survey, which I vaguely recall seeing in my email....but must have deleted. I called the service manager today to make sure that that the Service Advisor that I worked with (John Nahar), was not in some way docked because I did not complete a survey. I was given this site....and want to share here that my service experience last month was a "10". As a side, I had scheduled service and taken the car in months earlier when I (mistakenly) thought it was due for this service, only to have John tell me at that time to wait and schedule at the appropriate future date. I thanked him for recommending that I postpone the expense, accepted a car wash, and left that day thinking about how many dealers would send home a scheduled maintenance for another day, postponing money in the cash register - I think doing that reflects positively on the character of this Service Advisor and on JM Lexus. EL More

Great Experience with Technoloy Specialist Donny Joseph Donny was outstanding, courteous and professional in helping me resolve my blue tooth problem. On other occasions I was fortunate to have him set up m Donny was outstanding, courteous and professional in helping me resolve my blue tooth problem. On other occasions I was fortunate to have him set up my new cell phone and teach me how to use certain apps. Feel lucky to have such a helpful service dept. More

Poor Experience with Mr Smiley Buyer beware......you agree on a price, they add in additional fees (claiming that they are required by the state and then try to confuse you with all Buyer beware......you agree on a price, they add in additional fees (claiming that they are required by the state and then try to confuse you with all kinds of fast talk. So, I will never buy another Lexus from JM. I hope the extra 800-1000 that you added on was worth it. I certainly can afford to pay that, but I don't like BS. Unfortunately, the people above this guy don't know this and by the time this process was over, I was too worn out to continue up the ladder, so I paid the money and ,y new car and went on my way. But, I will not buy another care from them AND I will tell this story to MANY people I know with much more detail! Keep Smiling Mr. Smiley :) More

Great Experience Our hotel is happy to partner with JM Lexus, and to be able to drive our house cars in style. Gary Andrews is professional and always accommodating. T Our hotel is happy to partner with JM Lexus, and to be able to drive our house cars in style. Gary Andrews is professional and always accommodating. Thank you for taking care of us! More

Service department overcharges labor time Service department quotes exorbitant amount of labor hours ripping off customers whose cars are not under warranty. I was quoted $550 including 1-1/2 Service department quotes exorbitant amount of labor hours ripping off customers whose cars are not under warranty. I was quoted $550 including 1-1/2 hours labor to replace a trunk latch. I went and purchased an oem trunk latch online and had a professional mechanic install it. They had installed within 15 minutes. Called the manager Dave morgan and complained on deaf ears. Please use any other dealer than this. The extra labor costs pay for the free food and waiting area. Buyer Beware!!! More

What can I say? Simply the best! My guy (Maury) came through with a great deal for me. My wife and I now have bought 2 cars from them and would recommend them to an Simply the best! My guy (Maury) came through with a great deal for me. My wife and I now have bought 2 cars from them and would recommend them to anyone!! We actually live very close to another Lexus dealership but pass it up to go to JM. The whole experience is first class. The final handoff was terrific also as our guy (German) was very patient while I was trying to set up the insurance for the car. Will continue to go to them for any or our car needs! I only wish I could give more than 5 stars!!!! More

50 mile drive because north Miami refused service I had to drive 50 miles since north Miami wouldn't service my car which I bought there actually through yoni! JM felt so bad for that I've been drivin I had to drive 50 miles since north Miami wouldn't service my car which I bought there actually through yoni! JM felt so bad for that I've been driving 5 months with faulty breaks that Ed claimed at north Miami was nothing wrong with! Jm thank you for making up for north Miami disgusting behavior and no knowledge of cars claiming there was no noise in my brand new car only 2014. David was so companionate at JM he was my advisor and he handled everything from A toZ all on his own unlike north Miami Lexus! I will possibly be looking at ligation with North Miami allowing me to drive with faulty breaks with children in the car because Ed's feelings and Barbs feelings were hurt! Many people have issues at North Miami! If it wasn't for the far ride I'd go to JM all the time! But now I'll have to buy a different car! Anyway thank you David! You should train north Miami how to act towards long time customers! More