JM Lexus

CAN'T BELIEVE I WAS TREATED THIS BADLY FROM THIS DEALERSHIP THE ISSUE PENDING REVIEW AND RESPONSE FROM JM LEXUS. I WILL UPDATE ONCE ISSUE IS ANSWERED AND HANDLED BY JM LEXUS. CURRENTLY WAITING ON RESPONSE THE ISSUE PENDING REVIEW AND RESPONSE FROM JM LEXUS. I WILL UPDATE ONCE ISSUE IS ANSWERED AND HANDLED BY JM LEXUS. CURRENTLY WAITING ON RESPONSE More

Waiting over 2 years for service Waiting for new dashboard over two years....I have call more then a dozen times they keep telling me another two or three months. Now it's been 2 ye Waiting for new dashboard over two years....I have call more then a dozen times they keep telling me another two or three months. Now it's been 2 years and 2 months...Lost all faith in Lexus! More

JMLexus, a positive, relaxing, non-armtwisting experience. As I walked into the JM Lexus Showroom door, to the left, I was greeted with a polite, warm, and friendly, good morning. The smiling and charming youn As I walked into the JM Lexus Showroom door, to the left, I was greeted with a polite, warm, and friendly, good morning. The smiling and charming young lady introduced herself as Unell and she welcomed me to JM Lexus. Ms. Unell has a gifted way of making one feel at home and welcome. While talking to this genuinely friendly lady, a gentleman walked up and introduces himself as Mel Malka. He was genuinely friendly as well. "How are you? How do you like your 2013 Lexus," he asked? We shared small talk for a short while. Mel mentioned to me that I qualified for a waiver promotion and asked if I was interested. I firmly said no thank you. As he politely turned to walk away, I asked, "What is a waiver promotion?" Mel candidly explained the meaning of a waiver promotion. I was impressed. Mel also took the time to explain the new safety features that come with the 2017s. Safety is a big deal for me so I continued to listen. He also reiterated the awesome promotion that was going on at the time and that I qualified--would I be interested? To that, I answered, "Keep going, I'm still listening." Then Mel said, "I want to introduce you to Omar. He is the guy that can work with you on possibilities." Mel made it clear to me that I am not under any obligations--walk away whenever I choose; there will be no harsh feelings. Still feeling hesitant, I stopped by Mr. Omar's office with Mr. Mel anyway. I expected someone to come and semi-politely twist my arm, and I was ready to say 'no not today, but it was nothing of the sort. Omar was courteous, friendly, and a-matter-of-fact ish. Omar laid out unbelievable possible offers that any qualified customer would find hard to refuse. Today, I am enjoying my 2017 ES-350 Lexus and all the safety features that come with it and I am still pinching myself making sure that I am not dreaming Thank you Mr. JM Lexus for a having such qualified and caring personnel Respectfully, Phil Washington More

HORRIBLE EXPERIENCE Never in a million years did I think I would leave Lexus disappointed but end up with a 25K CPO BMW from VISTA BMW. I went to Lexus with the hopes of Never in a million years did I think I would leave Lexus disappointed but end up with a 25K CPO BMW from VISTA BMW. I went to Lexus with the hopes of either leasing or purchasing a CPO is 200T. Turns out they couldn't , didn't even try to approve me for what I wanted! But pushed me to purchase something for 15K from their pre-owned lot. A Nissan Sentra or Toyota Corolla. And said that was my best bet!!!No one else would approve me. Kept throwing my credit score in my face, and telling me it was BAD NEWS. The salesman even laughed at my family and I as we walked back to our car leaving the dealership. I guess they thought a family driving that car should be happy to be in anything we offer them. It was pathetic. I learned a lot from "JM Lexus" and they will never get my money. More

$8,000 - are you kidding me??? Went to JM Lexus for regular service and was told by JM Lexus that I needed a whole new exhaust system, front to back. I thought that was unbelievabl Went to JM Lexus for regular service and was told by JM Lexus that I needed a whole new exhaust system, front to back. I thought that was unbelievable because my 11 year old car was running ok. JM Lexus told me it would cost $8,000 for a whole new exhaust system. I just could not believe that diagnosis. $8,000 - are you kidding??? No, they said. So, this morning I brought my car to two different muffler places. In each repair shop, they took me under my car to show me the underside. One part of my exhaust system was bad, the rest was all good. The manifold, the catalytic converter, the tail pipe...were all ok. in both places, they told me that I needed was a new Y-pipe - whatever that it - all for under $300. So, I got it repaired by a muffler shop, NOT JM LEXUS!! More

Best car buying experience we have ever had! Aileen Van Pelt didn't just try to sell, she listened to our needs to have me drive away in the right vehicle for us. I would return to her and JM Lex Aileen Van Pelt didn't just try to sell, she listened to our needs to have me drive away in the right vehicle for us. I would return to her and JM Lexus again. They go above and beyond with customer service. More

Heath Ewing Shady Disrespectful xxxxxxx Finance manger Jm lexus pulled my credit and submitted 4 hard credit pulls to 4 banks with out my written or vwrbal consent. xxxxxxx liar and incompetent finance man Jm lexus pulled my credit and submitted 4 hard credit pulls to 4 banks with out my written or vwrbal consent. xxxxxxx liar and incompetent finance manager Heath Ewing said the dont need my written consent to submit my credit to banks. This shady dealership submitted my credit to 4 banks with out my consent or even negotiating the price of the car I was looking at or the price of my trade. Horrible dealership. A bunch of money hungry shady sales people with little to no intelligence morals or any ethics. Never buy from them if you do want to be screwed over or have them fraudulantly submit multiple credit apps with out written approval. Also tried to pitch me standing up in the lobby if front of other customers. Talk about unprofessional and terrible. More

Looking Forward To Leasing Our Next SUV At JM Lexus Dear Mr. Dunn, We wanted to take the time to write, following our just concluded negotiations, to express our appreciation of the professionalism d Dear Mr. Dunn, We wanted to take the time to write, following our just concluded negotiations, to express our appreciation of the professionalism displayed by Mr. Hieu Vo, and youself. We spoke with Hieu several times, during the course of our negotiations, this past Tuesday and Wednesday. His consistently pleasant demeanor, coupled with his overriding desire to give us the best deal possible, was extraordinary and went above and beyond anything we expected. My father has been bringing his automobile buying/leasing business to JM for many years, and has always had the best experiences imaginable. My fiance has had 10 years of positive experiences at another Lexus dealership, and because of that, coupled with our extreme lack of time to make a leasing decision (and a small misunderstanding on our part), ultimately led us to lease our 2017 Lexus 350RX there. However, we can both say confidently and unequivocally that in three years, when our current lease expires, JM Lexus will be at the top of our list of dealerships we will negotiate with for our 2019/2020 Lexus RX350. Not only that, but it will be our pleasure to have the opportunity to work that lease out with Mr. Vo, who in our minds is a top tier employee, and a benefit to the entire JM Lexus team! In addition, and between now and then, we both highly reccommend JM Lexus and it's top-notch staff to anyone and everyone for all their automotive needs! We wish Mr. Vo and yourself a very Happy Thanksgiving and upcoming holiday season and we'll be looking forward to working with the two of you in the not too distant future... Sincerely, Dayna Rassner & Matthew Friedman More

Small scratch I was very excited to buy my new car and that experience was great. The car had a small scratch(very small) so they agreed to fix it quickly. I schedu I was very excited to buy my new car and that experience was great. The car had a small scratch(very small) so they agreed to fix it quickly. I scheduled an appointment a few days after my purchase and the appointment was at 8:30. I did not leave until 10:00AM so it took an hour and a half just to drop the car off. I was told it would take about 2 days and when I called on Day 3 they said it would be 8 total days. For a small scratch, that is unacceptable to go 8 days and on top of that they gave me a little Toyota Corolla to drive. I do not plan on using the service there ever again sadly enough and I just got the car. Terrible experience. More

Great 2nd experience at JM Lexus I came from Aventura AGAIN (this time for my father in law) re purchase of GS350. 2nd purchase I was involved in with salesman Scott Argow. We are I came from Aventura AGAIN (this time for my father in law) re purchase of GS350. 2nd purchase I was involved in with salesman Scott Argow. We are so pleased with this seamless purchase from beginning to end. I am grateful that in a business wraught with sharks and snake oil salesman, Scott is a shining light. Thanks for a great, stress free experience. My father in law loves the car and he appreciated Scott's professionalism and attention to every detail. He even met with my father in law at his home to help program his garage! Unbelievable. More