JM Lexus

Amazing experience! Honesty and fairness. Great Integrity! JM Lexus knows how to run their business. Great cars and prices were on point. Winston Walker (sales) was THE BEST! He made the entire experience g JM Lexus knows how to run their business. Great cars and prices were on point. Winston Walker (sales) was THE BEST! He made the entire experience genuine and he is very professional and has a sense of humor. I am super happy with my purchase. As soon as I met Winston, I knew he would tailor find what I was looking for. Great guy, and JM Lexus is by far the best dealership I have ever been to. Hands down. Thanks :) More

A wonderful experience An uncommon buying experience I have been purchasing automobiles for fifty years now. This by far and away has been my most pleasant t buying exper An uncommon buying experience I have been purchasing automobiles for fifty years now. This by far and away has been my most pleasant t buying experience. My trade in was a Cadillac SRX. Electrical system failed, directional indicators failed, dashboard cracked, etc. I have always purchased American made automobiles until this purchase. My wife purchased the Lexus 250H a few years ago in West Palm Beach but had it serviced at JM Lexus. Never a problem with this hybrid and her experience with the service department at JM Lexus was always a pleasant experience. She always was given a loaner car to get to work and when she finished work her car was ready and clean. When I decided to trade in the Cadillac I contacted local Lexus and Hyundai dealers. Ana Maria Morales from JM Lexus answered my e-mail promptly and set up an appointment for my wife and I. When we arrived she met us and spent a few minutes with us determining what our needs where and how she could best serve us. We selected a ES300H hybrid to test drive. Ana Maria drove us of the lot explaining all of the basic features of the automobile. After I very short test drive I was so impressed with the smoothness of the drive, the handling, the interior set up, and everything else about the Lexus my search for a new car ended. We returned to the dealership where Ana Maria very patiently and carefully explained the advanced technology of the automobile, the warranties and so on. Being a bit on in years she had to repeatedly explain a few things but always with a smile. Ana Maria brought in the finance specialist who explained clearly and concisely every financing option available to me. Never once did he ask "how much can you afford a month"! After the sale was complete Darryl Lewis prepared the car and very patiently went over all of the basic features as well as the advanced technology in the car. He very patiently explained everything I asked. After the sale I received an e-mail and a phone call fro Ana Marie asking if I had ANY questions or if there was ANYTHING else she could do to assist us. JM Lexus has a reputation in this area for superb customer service. As a college professor of economics and management I focus on delivering exceptional customer service with my MBA students. Ana Maria and her colleagues at JM Lexus raise the bar for customer service to a higher level than I have ever seen in practice. When my wife decides to purchase a new Lexus and when my son is ready to purchase a car our first and only visit will be to Ana Maria Morales and her team at JM Lexus. I would strongly recommend this team to anyone that wants a no nonsense, honest and fair buying experience. Prof. Charles Harrington Huizenga School of Business and Entrepreneurship Nova Southeaster University Ft. Lauderdale, FL More

BEST SERVICE EVER Having already purchased from this dealership two years ago it was the obvious choice to go when it was time to replace. I was amazed that I received Having already purchased from this dealership two years ago it was the obvious choice to go when it was time to replace. I was amazed that I received a level of service even better than the service i received two years ago. My sales person Ana Maria Morales was Knowledgeable and very customer orientated she made the buying process simple and enjoyable. I will continue to go to this dealership for all my vehicle needs even though it is not my nearest dealership.I will, and indeed already have, recommended both JM Lexus and ANA MARIA MORALES to my friends. More

GREAT JOB BOTH STEVE MCNEELEY AND RAY TORRES WERE VERY PROFESSIONAL. I HAVE HAD THE PLEASURE OF WORKING WITH STEVE ON MY PREVIOUS LEASE WITH JM LEXUS. HE GUIDE BOTH STEVE MCNEELEY AND RAY TORRES WERE VERY PROFESSIONAL. I HAVE HAD THE PLEASURE OF WORKING WITH STEVE ON MY PREVIOUS LEASE WITH JM LEXUS. HE GUIDED ME THROUGH THE SECOND LEASE AS WELL. THANK YOU GENTLEMEN. ROBERTA SMITH. I REALLY LOVE MY NEW LEXUS. More

Best Lexus Dealer This is my third lexus with Mark Ferrari and JM Lexus. No one beats their deals and service. They make you feel like you are in home. They are very ha This is my third lexus with Mark Ferrari and JM Lexus. No one beats their deals and service. They make you feel like you are in home. They are very happy to cover all your needs and expectations. More

Excellence in Customer Service My wife and I went to the dealership to trade in an IS 250. We scheduled an appointment with Mel Malka, whom we've leased two other cars before. Mel My wife and I went to the dealership to trade in an IS 250. We scheduled an appointment with Mel Malka, whom we've leased two other cars before. Mel made us feel very welcome. He set us up with Michael Paliotta and Hieu Vo who were instrumental in putting together a great deal on a new 2014 IS 250. The deal was so good we ended up also trading our RX 350 for a brand new 2014 ES 350 when they made another entertaining opportunity. We have been long time customers, and every time we have dealt with Mel, we have received exceptional service - from test driving to driving off the lot in our new cars. We look forward to working with Mel, Michael, Hieu and German again on future transactions. We would DEFINITELY recommend them to anyone in the market for a new Lexus. More

Kudos to Dan Philips! Dan Philips was recommended to us from a previous JML client. We were extremely pleased with the recommendation. In my visits to the competition I Dan Philips was recommended to us from a previous JML client. We were extremely pleased with the recommendation. In my visits to the competition I always found a good level of professionalism and highly competitive products to choose from. I made up my mind for Lexus, not only because of the name, but due to the relationship built up with Dan. From the first time we met, he was honest and above board. There was none of the typical game playing. He was personable, knowledgeable, caring and provided me and my wife with an excellent standard of customer service. We felt very comfortable visiting your office more than a couple of times. I worked almost my entire professional life in the hospitality industry. As part of my daily life working for large corporations I learned to provide, to appreciate and to recognize a high level of caring for customers. JM Lexus is a great company offering excellent products and a great culture. Dan Philips is an outstanding representative of that culture. More

RX 350 I worked with 3 exceptional men, Mike,Gary and Brian. All 3 of these professional,courteous, and knowledgeable employees of JM Lexus were more than ea I worked with 3 exceptional men, Mike,Gary and Brian. All 3 of these professional,courteous, and knowledgeable employees of JM Lexus were more than eager to please. We will definitely be returning in the future for service and any future purchases. Thanks again to a fantastic team!!!! John & Mindy Owens More

My most pleasant experience at JM Lexus. My experience at JM Lexus on May 12, 2014 was a most pleasant experience. I have for the past few months considered replacing my LS430, however I was My experience at JM Lexus on May 12, 2014 was a most pleasant experience. I have for the past few months considered replacing my LS430, however I was uncertain and actually never considered purchasing a certified used automobile. My interaction with the various gentlemen both individually and collectively actually convinced me with utmost certainty that I was purchasing a car that I would be most happy with. Their knowledge as well as their eagerness to educate me and familiarize me in all aspects of my certified used car was boundless and impeccable. On my various trips back to the dealership (paperwork mostly), I was treated again as a new buyer , constantly being asked by the men mentioned above " how can I help you, what can I do for you " etc. I would definitely and without a doubt recommend this dealership as well as those individuals for either a new or certified used vehicle. Thank you. Abraham Monczyk More

Buying my first Lexus Hi I have been considering buying a Lexus IS 250 C for many months, as I have always wanted one. I met Peter Santovito and he helped me through the wh Hi I have been considering buying a Lexus IS 250 C for many months, as I have always wanted one. I met Peter Santovito and he helped me through the whole process. Excellent at his job and it is very obvious that he enjoys what he does. He was extremely knowledgeable about the car, showed me were everything was and how to use it. I never at any time felt pressurised into a sale. Overall the best experiance I have had with a car dealership and despite it being so far from were I live I will certainly be recommending them and coming back to have my car serviced at this dealership. Overall a great experiance from everyone I had dealings with. Thank you Carol Marten More