JM Lexus

Fair price with no extra dealer or miscellaneous fees Omar was our only contact throughout the entire process which was very nice. He was very pleasant and explained everything really well and he spent a Omar was our only contact throughout the entire process which was very nice. He was very pleasant and explained everything really well and he spent as much time as we wanted to go over the vehicle and test drive it. We didn't feel rushed to the table to sign anything. We knew what we were looking for and were travelling a far distance to see the vehicle. He was able to give me a an assessment of the condition of the vehicle before we drove 3.5 hours to see it. He explained the condition well and it was in actually better condition than I expected. Since he knew we had traveled far to get there and we wanted to get through the process quickly, he had the vehicle ready for us to take it for a test drive as soon as we arrived. Omar was excellent. I think the non negotiable bottom price on the vehicle was fair compared to what I found doing the online shopping. The fact that there were not any other miscellaneous or dealer fees made it simple, and it was the price of the car plus tax tag and anything due to the state and that was it. I do feel that from the time we decided to purchase the vehicle to the time we actually signed the final documents that this needs some improvement, but I don't see this as in issue with our sales manager Omar, but the business office that completes all the paperwork took longer than I think it needed to be. They did come out to apologize for the delay and they had sold over 40 cars the day we were there. The dealership has all the perks with free food and drinks and things to keep you entertained while you wait. Overall I am very pleased, our sales manager was great and if they can shorten the time to get through all of the paperwork piece of it I would have ranked the experience excellent. It was still the easiest purchase of a vehicle we have made. More

Service that exceeded my expectations I walked into JM Lexus one Saturday afternoon in the rain, not knowing what my experience would have been like or even if I would have decided to go w I walked into JM Lexus one Saturday afternoon in the rain, not knowing what my experience would have been like or even if I would have decided to go with the NX200T F Sport that I had been looking at on line. The receptionist told me I would have a short wait while she looked for an available specialist. I walked around for a bit looking at the vehicles in the showroom. Then I met Paolo Scalici and what a wonderful human being he is! As a individual, he was warm and personable. As a professional, he was knowledgeable and on point with the necessary information. He took the time to ensure that I was informed and pleased enough to make the decision. His service was superb! He introduced me to Al Urena, the Finance Specialist who simply put the icing on the cake! The service at JM Lexus exceeded my expectations and I will absolutely refer Paolo and Al to others. Nichola S More

Exceed my expectation I was with Lexus before and wanted to stop being their customer as I like only the old model of RX 350 better and was not too fan of the new model. H I was with Lexus before and wanted to stop being their customer as I like only the old model of RX 350 better and was not too fan of the new model. However , I passed by for some question and one of the JM Lexus dealer Robert Kohl helped me. He was doing his best to get me back . Robert Kohl was very professional and delivered way more than what I could imagine. Because of Rober Kohl I ended up taken the car at JM Lexus at Sample location. In Florida. Thanks to him to overturn my negative experience into a great one. More

Terrific Experience Lexus Consultant Eric Rodgers is a professional, knowledgeable and effective associate for JM Lexus. I had a great experience with the pre-sales exper Lexus Consultant Eric Rodgers is a professional, knowledgeable and effective associate for JM Lexus. I had a great experience with the pre-sales experience while test driving cars. I appreciate your new process that includes NO NEGOTIATION. Less stressful. Eric did a fabulous job on explain the lease agreement options and showing me all the features of my NEW IS 200T FSPORT. Loved it and would definitely recommend Eric and JM Lexus to other folks. More

Robert Kohl is the best My wife and I got to JM Lexus on Saturday around 6:00pm and was told by the receptionist that everybody was busy before finishing the day and we ha My wife and I got to JM Lexus on Saturday around 6:00pm and was told by the receptionist that everybody was busy before finishing the day and we had to wait for sometime or come back tomorrow. Then Robert came out and said he would be very happy to help us. He is warm, polite, professional and knowledgeable. After we told him what we want and our preferences, he immediately provided all the options and the best way to meet our requirements. Believe it or not, we got the deal done in less than one hour. Thanks for Robert working late to get all documentation done promptly so that we could drive the car home the same day. We are very happy with his service and more importantly we got a really good deal on this beautiful Lexus RX-350! More

Great Experience! Dave Falkenstrom was terrific! He is very knowledgeable about every aspect of the car and made the process simple and painless. I definitely recomm Dave Falkenstrom was terrific! He is very knowledgeable about every aspect of the car and made the process simple and painless. I definitely recommend JM and Dave if you are looking for a Lexus. More

Great experience John was a pleasure to deal with. He made the entire process seamless. He was very helpful and extremely knowledgeable. I would definitely recommend J John was a pleasure to deal with. He made the entire process seamless. He was very helpful and extremely knowledgeable. I would definitely recommend JM Lexus to anyone. More

Great Experience This is my 3rd Lexus I have purchased from JM Lexis. My salesman Tim Spellman was very pleasant and helpful. He set the whole car up before I left dea This is my 3rd Lexus I have purchased from JM Lexis. My salesman Tim Spellman was very pleasant and helpful. He set the whole car up before I left dealership. Also in past experience the service dept. Is excellent to deal with. More

Easy n seamless Went to replace a vehicle from an accident. Knew the model and price range needed for a lease . Experience was quick and easy getting my replacement. Went to replace a vehicle from an accident. Knew the model and price range needed for a lease . Experience was quick and easy getting my replacement. More

Great Buying Experience This is the second car we leased from JM Lexus. Our salesman, Robert Kohl, made the experience of leasing our new car so easy. He was very professio This is the second car we leased from JM Lexus. Our salesman, Robert Kohl, made the experience of leasing our new car so easy. He was very professional, knowledgeable and made us feel extremely comfortable. After leasing the car he even came to the house to program the garage door opener when we weren't able to do it. I am planning on bringing my best friend to meet Robert to buy her new Lexus. More