JM Lexus

GREAT SERVICE I definitely recommend working with John Eramo. Professional, knowledgeable, and experienced in his field. You can always trust him to give you great I definitely recommend working with John Eramo. Professional, knowledgeable, and experienced in his field. You can always trust him to give you great recommendations, and his service will exceed expectations. More

Once you leave, they don't really care They neglected to give me a transfer of my registration. I've called, and emailed the finance manager who took care of me. He said he would get me a They neglected to give me a transfer of my registration. I've called, and emailed the finance manager who took care of me. He said he would get me a copy and now, he doesn't answer his phone or return emails. So I had to call the business office. The lady there was so rude, like it was my fault, not the inept finance manager that neglected to handle the paperwork. This is my 3rd lexus, 1st from them and it was so poor in comparison to others. I thought this was supposed to be the best but it seems they got too big and someone like me got lost in the shuffle. I was treated much better at the Buick Dealer. More

Awarding-winning customer service As a repeat lexus buyer over the last 20 years, Mr. Carlos Nunez has been my service manager. He is not only a professional but a caring and wonderful As a repeat lexus buyer over the last 20 years, Mr. Carlos Nunez has been my service manager. He is not only a professional but a caring and wonderful human being. In an age where customer service is hard to come by, Carlos stand above ALL!! I recently had a parts recall for my 2010 Lexus LS460 (which I love). Carlos took care that my lexus was in tip top shape. I just want to thank him again for all his compassion and friendship. He deserves THE BEST ALWAYS! ANN FRIEDLAND More

BUYING A USED, EXCURSE,ME, A PRE OWNED LX470 Buying my pre-owned LX from the JM Lexus organization was the most enjoyable car buying experience in my 80 year lifetime. Special thanks to Mr. Gary Buying my pre-owned LX from the JM Lexus organization was the most enjoyable car buying experience in my 80 year lifetime. Special thanks to Mr. Gary Catronio for setting up the non-intuitative GPS system to get me back across the state and getting the Bluetooth feature operational for me. Thanks Gary.; and thanks for getting the training disk to me as promised, its really helping me to get comfortable with all the new (to me) technology. Next Lexus: I'm back across the state again!! David D. Watson More

Quoted $5000 for a frozen touch screen Like many others discussed online, the touch screen in my IS 250 suddenly stopped working. A customer assistant manager said it may be repaired for $5 Like many others discussed online, the touch screen in my IS 250 suddenly stopped working. A customer assistant manager said it may be repaired for $500 by an outsourcing company instead of paying $2000 for replacement. Waited several days but never heard back about the repairment. Called customer service a manager named Carol told me that she didn't think touch screens can be repaired and the entire replacement will cost $5000. Why not just telling me to trade in the car? Spent $38,000 for purchase price and $10,000 for serious maintainance. Only drove 50,000 miles in less than 8 years. Thought to have at least a good four years. What is this manager thinking about? A little aggressive is Okay but being too greedy is not the right way of business. More

My Experience This was an awesome time in my car buying experience, I have been in and out of dealership during the past few weeks however my prayers were answered This was an awesome time in my car buying experience, I have been in and out of dealership during the past few weeks however my prayers were answered when I got to JM Lexus and was greeted by Rigor. He make my journey much easier he was very friendly knowledgeable and encouraging, He did not hesitate to explain the important steps that I need to explore while purchasing my vehicle. Overall he was superb I would not hesitate to recommend JM Lexus to my friends, relatives and coworkers all because of my experience with the dealership, thank you Rigot continue with your good work. Anthony .G More