JT's Kia of Rock Hill

My husband and I researched to find myself a mom car as our family is expanding. We came across the perfect used vehicle that was on JT’s Kia website. We were told the car was at their Columbia, SC locatio our family is expanding. We came across the perfect used vehicle that was on JT’s Kia website. We were told the car was at their Columbia, SC location. After negotiating and agreeing on add ons we agreed on a purchase price on 5/16/25. We paid $1,000 off the purchase price to have the car shipped up from Columbia. They said it would be shipped up on Saturday 5/17 and fully inspected and detailed ready to go on Monday at 9:30AM for purchase. We showed up at 9:30AM on 5/19 and the sales guy forgot we were coming and was late. We were rushed into a back room to hand over our check and sign paperwork before I was even able to inspect the car myself. Side note: one of the employees went to fill the car up with gas and couldn’t get the gas door open because it was broken. We were assured this was no problem and they would fix the door at no cost to us. My husband drives the car home and discovers: -Two cracks in the windshield -No car mats -Only One Key fob with no remote start that was initially advertised -The car was not detailed As a mother to a 3 year old and another on the way. What mother would want to drive around in a vehicle that you can’t put gas in, has a broken windshield, and has no spare key? Not me! After weeks of that car sitting in my garage JT’s finally had us bring the car in for repairs. 6/6 JT’s finally brought car in for repairs 6/20 We learned that the tint warranty we paid extra for mysteriously did not make it on the final paperwork. When we asked to see the formal quote documents they “didn’t have them anymore”. 6/24 We received our vehicle back with the fixes minus one promised key fob. They said the key guy only had one in stock and we will be getting another one when he is back from his vacation. 7/18 the key guy is still out of town. 8/11 I was told “we’ve already provided the key that we promised. You can purchase a key but we cannot make you another key.” Why lie to me for weeks when you obviously knew on 6/24 I was not getting that second key? If JT’s Kia of Rock Hill sells certified pre-owned cars that have gone through rigorous inspections as they claim then this car would have never have been sold to me in this condition. If this car wasn’t even detailed before selling it to me I can only imagine the lack of inspection. I do LOVE my car and am grateful for the repairs that were made and that is why I gave them one star. This experience could have been very positive but it wasn’t and at no point during this process did I ever feel like a valued customer. THANK YOU to JT’s Kia of Rock Hill, because of you, I will forever be wary of used car salesmen. More

Purchased a K5, was one of the most pleasant experiences at a dealership. From the moment I walked into the dealership I received kind greeting and prompt attention. Montrel, the salesperson who assisted me at a dealership. From the moment I walked into the dealership I received kind greeting and prompt attention. Montrel, the salesperson who assisted me, deserves particular praise for his professionalism and customer service. Montrel was great to work with. He was personable, knowledgeable and a pleasure all around. I appreciated his transparency throughout the negotiations, no hassle, didn't try to sell me what I didn't need or want. Montrel did a really great job with listening to want I wanted, and he made it happen. He went over everything in the car with my wife and made sure she learns all features about the Car. If you want a great car at a fair price, JT’s Kia is the place to go. A professional place to shop. I will recommend JT's Kia in Rock Hill to anyone looking for a new or used vehicle. More

Just picked up my new ride from JT's KIA of rock hill. Got a great deal, was one of the most pleasant experiences at a dealership. I am telling you the people are great. If you're looking for a great expe Got a great deal, was one of the most pleasant experiences at a dealership. I am telling you the people are great. If you're looking for a great experience at a dealership, please give them a try. Ask for Buster, he's a great Manager or William (Bill) Addison is a great Salesman. They will take good care of you. More