Well, it is a seller’s market and I am sure the sales
manager at JT’s KIA will not lose sleep nor loose a sale over what happened on my most recent visit. I grew up in a rural area with a stable populat
manager at JT’s KIA will not lose sleep nor loose a sale over what happened on my most recent visit. I grew up in a rural area with a stable population and the amount of respect accorded was based upon how one treated others and how good one’s word was. We no longer live in a culture that lets us track individual, so we track organizations.
We buy cars new and drive them for years. The dealer always services them, so the dealer's service reputation is the first thing we look at when starting a purchasing process. The vehicles are researched on Consumer Reports and other sites. Burns Chevrolet and JT’s KIA both have top rated service departments. Unfortunately, Burns does not have a well-rated vehicle of the type we want.
Friday, when we entered, the sales manager introduced us to his “one of his top sales men.” Turns out the likeable and articulate gentleman has not been there long enough to get cards made up. There are a few Sportages coming in but they are all spoken for. Then, I get a call on Saturday they have arrived and one is not spoken for. Since my wife is not available Monday, she cannot drive the car until Tuesday. If I can put down a $1,000.00 refundable deposit, I will have first dibs. I speed over to the dealership. The sticker price is increased by a couple thousand as I look at it. OK, I will write you a check. Well, the manager would prefer a card. OK, no problem. Well the manager would like you complete some paperwork showing more of a commitment. Is the deposit still refundable? No.
Keeping my word may have cost me a couple of times in my career. But I choose not to do business with liars. We will buy an SUV. It is unlikely to be a KIA, since if an organization allows one dishonest person, then they will allow more. This is particularly pernicious in middle management.