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JT's Kia of Rock Hill
Rock Hill, SC
277 Reviews
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Showing 277 reviews
Helpful April 30, 2022
Well, it is a seller’s market and I am sure the sales manager at JT’s KIA will not lose sleep nor loose a sale over what happened on my most recent visit. I grew up in a rural area with a stable populat manager at JT’s KIA will not lose sleep nor loose a sale over what happened on my most recent visit. I grew up in a rural area with a stable population and the amount of respect accorded was based upon how one treated others and how good one’s word was. We no longer live in a culture that lets us track individual, so we track organizations. We buy cars new and drive them for years. The dealer always services them, so the dealer's service reputation is the first thing we look at when starting a purchasing process. The vehicles are researched on Consumer Reports and other sites. Burns Chevrolet and JT’s KIA both have top rated service departments. Unfortunately, Burns does not have a well-rated vehicle of the type we want. Friday, when we entered, the sales manager introduced us to his “one of his top sales men.” Turns out the likeable and articulate gentleman has not been there long enough to get cards made up. There are a few Sportages coming in but they are all spoken for. Then, I get a call on Saturday they have arrived and one is not spoken for. Since my wife is not available Monday, she cannot drive the car until Tuesday. If I can put down a $1,000.00 refundable deposit, I will have first dibs. I speed over to the dealership. The sticker price is increased by a couple thousand as I look at it. OK, I will write you a check. Well, the manager would prefer a card. OK, no problem. Well the manager would like you complete some paperwork showing more of a commitment. Is the deposit still refundable? No. Keeping my word may have cost me a couple of times in my career. But I choose not to do business with liars. We will buy an SUV. It is unlikely to be a KIA, since if an organization allows one dishonest person, then they will allow more. This is particularly pernicious in middle management. More
by fishergeek
Employees Worked With
Neal, sales manager
January 09, 2022
We started with a used suv from JTs and were very impressed with their service department that led us to buy new from them. I wanted Nothing to do with virtual car buying and if I was pressured into impressed with their service department that led us to buy new from them. I wanted Nothing to do with virtual car buying and if I was pressured into virtual interaction, I would have gone elsewhere. I loved the “in person” relationship. All questions were answered and the actual purchase was easy and painless. More
by Lynn Hoke
Employees Worked With
Tyshaun Neeley, Brett O’Day
November 19, 2021
Again, no sense of urgency to correct our problem. Had the car and still same issue. Service director was told to call me via message at 10:09am today and now it is 5:50pm and no response. They had the ca the car and still same issue. Service director was told to call me via message at 10:09am today and now it is 5:50pm and no response. They had the car for 7 days and not 50 miles later same issue repeated itself. No solution from service or manufacturer after samples sent to them to analyze. Was told to drive it. Call back if problem continues and we will see what to do next. Not the first time we have heard the same story…very disappointing! Last KIA we will own. Customer service is non existing at JT kia of Rock Hill. More
by Robrod17
Employees Worked With
Andres
September 10, 2021
jt kia dealer is an amazing dealership they are able to help put you in a vehicle that will fit your requirements. May not the car of your choosing but a car stop by an let Clayton get you in a vehicle tod help put you in a vehicle that will fit your requirements. May not the car of your choosing but a car stop by an let Clayton get you in a vehicle today he's a friendly salesman he helped my husband and I More
by Cherryursula02@gmail.com
Employees Worked With
Clayton
August 25, 2021
Please extend accolades to Ray King for his exemplary customer service and knowledge of Kia vehicles. I had a service engine light come on my Kia Optima while driving to Winston-Salem. I stopped at you customer service and knowledge of Kia vehicles. I had a service engine light come on my Kia Optima while driving to Winston-Salem. I stopped at your dealership, and Ray King assisted me with my concern. He was patient and thorough in making sure my car was safe to drive. I was most pleased with his courteous manner and knowledge of his profession. I will definitely recommend Ray and JT’s Kia of Rock Hill to others! Thank you! Patricia More
by #1MiMi
Employees Worked With
Ray King and 1 service person
August 15, 2021
Our experience was seamless at JTs Kia. Kelvin was great to work with. He was personable, knowledgeable and a pleasure all around. I highly recommend. to work with. He was personable, knowledgeable and a pleasure all around. I highly recommend. More
by Kelly M
Employees Worked With
Kelvin, Sean
