Jack Burford Chevrolet Inc

I found a car I liked online and contacted them via their website. I got a response within 10 mins of the dealership opening that monday. I was an out of state buyer who had never financed a car by myself. I was unsure of the process and was nervous about driving so far for a car I knew nothing about. They pulled all the service records and told me everything about the car. Then the sales man I worked with David Johnson called me and was very willing to answer all my questions. I recieved all the paperwork I needed to see before I planed my trip. He had me approved on a loan within 30 mins. The day I had an appointment to go see the car he had it detailed and already ready for me. After I drove the car, he had all the paperwork prepared for me and it only took maybe another 20 mins to finalize everything. The sales staff are very polite, honest and professional. They were very fair on their pricing and didnt push anything extra on me. I was very pleased with the service I received and would highly recommend this dealership.

I came to this dealership, test drove a vehicle and negotiated in good faith only to have the sales team and finance manger sale the vehicle out from under me to a couple who had not even test drove it yet and I had been working with the dealership for 4 days and was at the dealership that day to sign the bill of sales and loan docs.

We drove to Richmond from Frankfort to test drive a used Ford Edge. We got there 20 minutes before they closed. We test drove the car and loved it. We don't have perfect credit, but just decent credit and they still treated us like were were valued customers. even though they were closing, our salesman, Ben, and the finance director, James, were patient, kind and HONEST. They gave us a fair trade-in value on our Jeep and the Edge was priced exceptionally well. They want your business and they treat you in a way that makes you want to go back to them for all your car buying in the future. I can't tell you just how impressed we are with Jack Burford Chevrolet of Richmond. They've been around a long time because they have wonderful customer service. Best car buying experience I've ever had. I highly recommend them!