Jack Burford Chevrolet Inc

My husband and I had looked all over the state to find the right vehicle and customer service in purchasing what we started out thinking a gently used vehicle. Jack Buford Chevrolet in Richmond Ky. had su the right vehicle and customer service in purchasing what we started out thinking a gently used vehicle. Jack Buford Chevrolet in Richmond Ky. had such excellent deals we were able to purchase a brand new 2023 Equinox for less of a price we would have paid for a gently used one. Not only was their prices right their customer service was top notch from beginning to end. Garrett was by far one of the most kind, honest, hardworking sales people we have ever encountered. Jack Buford gets all the stars and the highest ratings from our family. More

Wesley Cummins made this the absolute best experience I’ve ever had at buying a vehicle. I told him what I was looking for and had a vehicle found and all approved in less than 24 hours. He was amazing!! I’ve ever had at buying a vehicle. I told him what I was looking for and had a vehicle found and all approved in less than 24 hours. He was amazing!!!!!! I will definitely be going back and purchasing my vehicles there again. More

We called before we drove 4 hours. We asked for photos of any cosmetic issues and we were told there were none. Upon arrival, the truck was dirty like somebody went mudding. We were ex We asked for photos of any cosmetic issues and we were told there were none. Upon arrival, the truck was dirty like somebody went mudding. We were examining the vehicle and not one person came out to greet us despite several employees standing around. We go inside and ask for the person who was supposed to be our sales person. He comes out of his office and greets us and just hands us the keys. He didn't even come outside with us to look the vehicle over and answer any questions. Once in it, we found the leather seats ripped, somebody had bolted something into the dash board and then removed it, leaving it ripped and four ugly, big screw holes. There was obvious leakage from the sunroof as there were water marks in the fabric around it. We considered all the issues they didn't disclose and came up with an offer. If the price was right, we were willing to overlook the cosmetic stuff. We walked back into the dealership and our salesperson came up to us. We asked how we might get the price down to our starting negotiation price and he twisted his face to look at us like we were crazy , laughed at us and vsaid "NOTHING" and we said thank you and he just watched us walk out without a counter offer or even a conversation about why he thought it was worth what he was asking. We later discovered he wasn't even a salesperson so I guess maybe he doesn't know how selling vehicles works. More

Very recommended ! I had a beautiful experience and I will continue buying from him in the future. I had a beautiful experience and I will continue buying from him in the future. More

Being the closest dealership, have been forced to use them on several occasions. Once to replace driver lumbar: they replaced the lumbar and neglected to hook up the seatbelt warning. When I returned, SU them on several occasions. Once to replace driver lumbar: they replaced the lumbar and neglected to hook up the seatbelt warning. When I returned, SURPRISE SURPRISE, they wanted me to PAY for them to fix their mistake! Had a KNOWN BY GM problem with battery cable: Jack Burford “could not find any problems” but could charge me $650 for the “diagnosis”. Even when I took the print out of KNOWN problem that I diagnosed, I was charged nearly $500 for the temporary fix! NOW, I have a fuel sending module problem…they have had my truck four days. They WILL NOT call me EVEN THOUGH they have promised to call “first thing in the morning” or “as soon as he returns from lunch”….however, to be fair…they did not specifically say WHAT day they were talking about. It will be in your best interest to find a different service department. More

Worst customer service I've ever had!!!!!!. They treated me awful. I took my truck back in June for the window not rolling down and it would display the door open and other displays. They charged me over $4 me awful. I took my truck back in June for the window not rolling down and it would display the door open and other displays. They charged me over $400 dollars and wasn't fixed. Took it back December 20 for the same issues, they had it 2 days, said it was fixed, charged me $225.00. When I went to pick it up they hadn't fixed anything. I even brought the service man out before I Ieft and showed him that it was still having the same issues as when I dropped it off. But they still kept my money and he told me to bring it back. Would not give me a refund or help in anyway. Dropped it back off December 26. They finally said it was done yesterday, January 19. Roughly 3 1/2 weeks. But while they had it those 3 1/2 weeks I had to repeatedly call to even get an update on my vehicle, they would not call me. I tried calling the service manager several times leaving messages and he never returned my phone calls. They charged me $880 dollars. After picking it up the radio screen is going out. I brought the service person out and showed him and his response was, we did not work around the radio area. This was working fine when I dropped it off I told him. He laughed and said it would cost $400 to $700 to fix radio, even though this happened while they were working on it, they tore it up. I would never go again and would tell everyone don't go there!!!! I also left a message for Mr. Burford to call me and I have not heard from anyone. Poor Poor way to run a business and treat people like this!!!!! More

Inquired about a vehicle, received an email response. Inquired about additional information from both the first person that responded and the Sales Manager but no follow up responses. Poor sales process Inquired about additional information from both the first person that responded and the Sales Manager but no follow up responses. Poor sales process and follow up. More

I have bought 3 trucks from this dealership and have been pleased on every deal! Service department has been excellent also! I bought one from another dealer and never felt at home at the dealership. pleased on every deal! Service department has been excellent also! I bought one from another dealer and never felt at home at the dealership. More

I was thinking about buying a used Chevy Impala from a co-worker and called Jack Burford's to schedule an inspection of the car. I had never been there before, never purchased anything and it was my first co-worker and called Jack Burford's to schedule an inspection of the car. I had never been there before, never purchased anything and it was my first time calling them. I was planning on using them for service and maintenance if I bought the car. anyway, a male picked up after I was transferred to service dept, I said I wanted to get an inspection of a car I am thinking about buying. He said, We don't really do third party inspections, you would have to buy the car first and then we would inspect it. My jaw drops and even though he couldn't see it, I had a dumbfounded look on my face. What? are you saying? I should buy it first and THEN have it inspected? Doesn't that kind of defeat the whole purpose of an inspection! OK I thought, maybe some miscommunication or the phone reception going in and out or maybe I had a black-out, I don't know..something. So I explained that I wanted to make sure the car was WORTH buying. That it is in good mechanical condition. That the engine or transmission won't fall out in a hundred miles. silence, more silence and finally I said, can I ask why you don't do pre-buy inspections? He stammered, stuttered, mumbled and all I got out of it was "the customers get confused, we haven't done that in about 3-4 years". OMG THE CUSTOMERS GET CONFUSED. Yea, I bet it's the "customers" I mean really c'mon, what is this nonsense? Is it just me? Is this the norm? Wait a minute, maybe he was right. Because I feel confused. And I'm not even a customer. And never will be. I feel Thankful. Dumber for having had the conversation, but Thankful. Got lucky and dodged a bullet on that one. More

Thank you for the great deal and no hassle deal. I drove from Dayton, OH as they were awesome to deal with and offered a fair trade on my vehicle. Love my new truck. Thanks Devon. drove from Dayton, OH as they were awesome to deal with and offered a fair trade on my vehicle. Love my new truck. Thanks Devon. More