Jack Daniels Audi Paramus

Jack Daniels Audi Paramus responded

Kingsuk Mukherjee, Thanks for taking the time to post this review. We are a little shocked by the change from 5 stars to 1 star.... We just want to clarify some facts on here as unfortunately we always strive for 5 stars but sometimes we miss the ball. In this instance though we disagree with your 1 star review. After careful review of your account - luckily in this case it was easy as everything that was ever discussed with you seems to be via our CRM text messages so researching this was very easy. We would be happy to post on here at your request. The "are you being sarcastic text" was in response to your text saying "thanks for everything" - after you wrote "If there is nothing you can do (if you dont buy the car back as you mentioned in a text before) I will write to Audi". I hope you understand as the text seemed a little off, to thank us for everything after saying the above... In terms of the car and features - you reached out to us directly to us about a specific car. The specific 2020 A4 Demo Premium Plus you bought. We presented the car you requested specifically. At some point in the negotiations you asked us about a base model 2021 A4 which we offered but you said it was out of your budget even with the 0%. In the above post you mention that one could have afforded the couple thousand more but we discussed/offered this and you declined - via text you specifically said it was out of budget. That comparison was also for a new 2021 A4 Premium vs the 2020 PRE OWNED A4 Premium Plus you bought. And the base model A4 does NOT have adaptive cruise control and lane keep assist as you mention above which you since updated to 'same model' instead of base model. So even for the couple thousand dollar difference you declined to get a new car you would still not have those 2 features and the Premium Plus with B&O to be comparable was almost $7,000 more than the car you bought. But once again we did offer this... You said out of budget... During your transaction as we do with every customer we also asked what features are important to you - you specifically mentioned via text and phone several times that all you need is Premium Plus and B&O sound system. We have this in writing from you via text as you confirmed. At some point we even offered a Premium Plus without B&O sound and you said no because it didnt have the B&O sound system in the 2nd car we offered at the lower price. The first thing you ever requested was the window sticker for the car you bought before any negotiations. You responded thanks can you do $37,000 out the door - for a car we were asking $40,000 plus tax and fees for. That was the first time you received the window sticker which you then asked for it two other times after - a second time via text and once when you came in to see the car in person. Due to COVID a lot of normal things like going on a test drive with you are not optional. So for that we do apologize. But you did test drive the car and when you came back you even asked about Park Steering Assist which we told you was not a feature this car had. Still at that point you did not ask or mention that Adaptive Cruise control was important to you. Lastly, you mention in the review and in the texts to us that no one demo'd the car with you. You took the car out on a test drive which our salesperson at the time went over a couple features with you. Unfortunately with COVID19 restrictions we can NOT go on a test drive with you especially as you had a packed car with 4 friends/family members. During that test drive if the lane assist features were included you would have noticed and / or felt them. At that time and as we mentioned above you still never brought up that feature and asked about other features. Most importantly before you left with the car our salesperson went over your phone features while our delivery coordinator was wrapping up. Once he was finished he came over and started the delivery process. At the time you told him you only wanted to go over Apple Car Play. We know and appreciate you were waiting patiently on the last day of the month, and wanted to respect your wishes so we only went over the feature you mentioned you wanted. You even at that time mentioned you were upset the car didnt have Wireless CarPlay (instead of plugged in Apple CarPlay) - which the 2020 A4 does not have... We respect your time and unfortunately you slightly declined our tutorial / demo... We are sorry you are unhappy and wish we could install the feature for you but unfortunately that feature is not something we can just install. We hope with all the facts listed out and all the text messages showing this exactly you would reconsider your review - especially as you specifically said in the review it is your fault. We also hope any other customers reading this can see that we did everything you asked for in this situation except for when you asked us if you can return the car 5 days later.