Jack Daniels Audi Paramus - Service Center

Worst service department in the country Wish I could give it "zero" stars. Worst service department in the country. Habitual price gouging/ bait switch techniques. Twice called to schedule m Wish I could give it "zero" stars. Worst service department in the country. Habitual price gouging/ bait switch techniques. Twice called to schedule maintenance and showed up to a completely different price quote from the one given over the phone. Not only wasting my time, but it's insulting to my intelligence. More

Would not recommend. At all. I was looking to see if there were any good Audi dealer service alternatives in Bergen County, so I decided to give these guys a shot on a basic oil c I was looking to see if there were any good Audi dealer service alternatives in Bergen County, so I decided to give these guys a shot on a basic oil change, a smaller break issue, and a part defect that I assumed would be covered under warranty on my 1+ yr old Q5 Audi w/ less than 15K miles on it, seeing thier service center is right in Fair Lawn, NJ off of Rt 208. After a full day of having my car, I was told they'd need to keep it an extra day, that I'd be charged close to $140 for an oil change, and the (very small) part that I needed to be replaced had to be ordered and would not be in for 3 weeks. After agreeing to paying the $130 oil change (STRIKE #1) and agreeing to come back in 3 weeks for my part once it arrived, I picked up the car, and the breaks still squeaked, but now worse than before (STRIKE #2) . So before I drove the car home I told the service manager on duty about the breaks squeaking and mostly blew it off, explaining to me that "it would work itself out" and explaining to me the intricacies of how breaks work. Because I guess in my 45 years I've never owned a car that had brake work done to it. But I digress. So I left it w/ the manager that if the break issue didn't "work itself out", they'd look at it again in 3 weeks when I came to get my part installed. Well after 3 weeks of driving a car w/ squeaky breaks, my AC started to blow foul smelling air - which pre-break job was fine. (STRIKE #3) And then to make matters worse, no call from the manager telling me to come in and my part was ready. (STRIKE #4) So after 3 calls to him and no call back, I finally got in touch and was told the replacement part would be the next week I reminded him about break issue and told him about the new issue w/ the AC and he mostly blew it off, saying they'd fix it all when I brought it in, before dismissing me and blindly transferring me to an assistant who books service and had no idea who I was or where I had come from. So I booked my appt for the following week, which is week #4, and hoped for the best. Well unfortunately best did not happen, as I brought the car in and (you guessed it) they needed an extra day because the part they got was not complete (STRIKE #5), and it was coming tomorrow. But here's the coup de grace, fixing the AC smell was going to cost me between $180 and $500 to "maybe" fix. When I bought up the fact that it was not smelling before my break job and asked if the smell might have do w/ what was done , the manager was dismissive and started to lecture me on why cars need their full service and not "just oil changes", as if I did the full service (which you guessed it, would have been more $$ than the $140 I paid for the oil change), the AC issue might not have occurred.(STRIKE #6, etc) Needless to say, my experience w/ Jack Daniels Service was far from good and my search for Audi dealer service alternatives in Bergen County will continue. More

A dealership that earns your business, and trust... A serious shout out to Solomon Faizi, GM........Tal Vander, in Sales......and Ken Murch, in Quality Control, who individually, and collectively, never A serious shout out to Solomon Faizi, GM........Tal Vander, in Sales......and Ken Murch, in Quality Control, who individually, and collectively, never cease to exceed our expectations. They will earn your business, and more important, pay off on that trust by caring for you like family, after your sale or lease is complete. More

George is top notch! I leased my Audi two years ago & have had excellent service from George every time I've gone in & he's helped me figure out many of the features on my I leased my Audi two years ago & have had excellent service from George every time I've gone in & he's helped me figure out many of the features on my car! He's a true asset to Jack Daniels & Audi! More

WORST PLACE TO BUY A CAR or HAVE IT SERVICED PLEASE PLEASE PLEASE, Consider purchasing a vehicle else where and Please consider an alternative to AUDI. They should replace the OOOO Logo with fo PLEASE PLEASE PLEASE, Consider purchasing a vehicle else where and Please consider an alternative to AUDI. They should replace the OOOO Logo with four lemons. It will be a better description. Dishonest, Discourteous, and untrustworthy are words that you can use to describe Jack Daniels AUDI I wish they had a zero or negative star rating because Jack Daniels would get it from me. More

Car maintenance I have bought two Audis since 2001 at Jack Daniels and always had them serviced at Jack Daniels, so I feel like I have had a long-term relationship wi I have bought two Audis since 2001 at Jack Daniels and always had them serviced at Jack Daniels, so I feel like I have had a long-term relationship with the Paramus dealership. Over all these years I have had only consistently positive first-rate experiences from new car care and then maintenance to replacement with another new Audi. That history in itself should be understood as the highest compliment. The professionalism and car knowledge of the staff and the attention to detail are all first rate as well as the courteous and respectful treatment of the greeting staff. I would not hesitate to recommend this dealership and it servicing staff as trustworthy and honest. More

Treatment of a Audi lover Have been driving Audis for more than 15 years and this is how I have been treated this year. I have an S6 one of the greatest cars I have ever driven Have been driving Audis for more than 15 years and this is how I have been treated this year. I have an S6 one of the greatest cars I have ever driven. Have 82,000 miiles on it, garage kept and treated like a Queen. Developed an oil leak early this year, and they have not been able to fix it in 11 months, best part is they are cherging me for the FOURTH repair of the same problem,and holding my car HOSTAGE until I pay them.I haven,t put a 1000 miles on my car this year because it has been in the shop for many months. I have always paid my bills without question and have always trusted Jack Daniels to do "right" by me. Well that is the reward you get for years of dedication...lied to and treated like they just don,t care. The service manger is scatter brained and incompetent, unreliable and untrustworthy. I would never bring my car there agian. For that matter my faith in Audi is gone and I am looking elsewhere for my next vehicle. I am DISGUSTED More

Stay Away From Jack Daniels AUDI Dealerships! This dealership is TERRIBLE the Service Manager (Ted Higgins) and (Solomon Faizi). Don't bring your car to service with them. I brought my car in fo This dealership is TERRIBLE the Service Manager (Ted Higgins) and (Solomon Faizi). Don't bring your car to service with them. I brought my car in for a TIRE repair because on June 2nd 2016. I have a tire and rim warranty package. I did not get my car back till July 5th???? They will tell you all kinds of BS on the phone apologize apologize apologize and your car will have issuse. Back and forth at the dealership very untrustworthy people. I've called the GM several times to discuss my issues, I have yet to this date recieved a return phone call back! Do yourself a favor stay away!!!!!!! More

Always awesome! I have been going to Jack Daniels Audi Service center for almost 5 years and have always had an A++ experience. They are very courteous and at the sam I have been going to Jack Daniels Audi Service center for almost 5 years and have always had an A++ experience. They are very courteous and at the same time very professional. Greg is great, and a pleasure to talk to. They have kept my car in a pristine condition for all these years. Highly recommended! Solomon is a gem of a person (although my interaction with him has mostly been on the Sales side). Arpit Dhir More

Greg is always so helpful Greg Barbagallo always greets me warmly and professionally. He helps things move along smoothly when I leave my car for service. Explanations are help Greg Barbagallo always greets me warmly and professionally. He helps things move along smoothly when I leave my car for service. Explanations are helpful and accurate. He is a huge asset. More