I was looking to see if there were any good Audi dealer service alternatives in Bergen County, so I decided to give these guys a shot on a basic oil change, a smaller break issue, and a part defect that I assumed would be covered under warranty on my 1+ yr old Q5 Audi w/ less than 15K miles on it, seeing thier service center is right in Fair Lawn, NJ off of Rt 208.
After a full day of having my car, I was told they'd need to keep it an extra day, that I'd be charged close to $140 for an oil change, and the (very small) part that I needed to be replaced had to be ordered and would not be in for 3 weeks. After agreeing to paying the $130 oil change (STRIKE #1) and agreeing to come back in 3 weeks for my part once it arrived, I picked up the car, and the breaks still squeaked, but now worse than before (STRIKE #2) . So before I drove the car home I told the service manager on duty about the breaks squeaking and mostly blew it off, explaining to me that "it would work itself out" and explaining to me the intricacies of how breaks work. Because I guess in my 45 years I've never owned a car that had brake work done to it. But I digress. So I left it w/ the manager that if the break issue didn't "work itself out", they'd look at it again in 3 weeks when I came to get my part installed. Well after 3 weeks of driving a car w/ squeaky breaks, my AC started to blow foul smelling air - which pre-break job was fine. (STRIKE #3) And then to make matters worse, no call from the manager telling me to come in and my part was ready. (STRIKE #4) So after 3 calls to him and no call back, I finally got in touch and was told the replacement part would be the next week I reminded him about break issue and told him about the new issue w/ the AC and he mostly blew it off, saying they'd fix it all when I brought it in, before dismissing me and blindly transferring me to an assistant who books service and had no idea who I was or where I had come from. So I booked my appt for the following week, which is week #4, and hoped for the best. Well unfortunately best did not happen, as I brought the car in and (you guessed it) they needed an extra day because the part they got was not complete (STRIKE #5), and it was coming tomorrow. But here's the coup de grace, fixing the AC smell was going to cost me between $180 and $500 to "maybe" fix. When I bought up the fact that it was not smelling before my break job and asked if the smell might have do w/ what was done , the manager was dismissive and started to lecture me on why cars need their full service and not "just oil changes", as if I did the full service (which you guessed it, would have been more $$ than the $140 I paid for the oil change), the AC issue might not have occurred.(STRIKE #6, etc)
Needless to say, my experience w/ Jack Daniels Service was far from good and my search for Audi dealer service alternatives in Bergen County will continue.