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Jack Daniels Audi Paramus - Service Center

3.5

27 Lifetime Service Reviews

123 Route 4 West, Paramus, New Jersey 07652

27 Reviews of Jack Daniels Audi Paramus - Service Center

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September 20, 2018

"Oil change caused engine seized"

- Q52017

I had oil change in Audi Service Center of Paramus (16-01 McBride Ave, Fair Lawn, NJ 07410) on September 1, 2018. 5 minutes after I left the service center (about 4:05pm), the car suddenly stopped in the street due to engine seized. Oil splashed all over on the engine and other places as well as drooping on the ground (photos available) I called service center but it was closed at 4:00pm. Another Audi service told me to contact Audi roadside assistance, and the car was towed back to Paramus service center @5:40pm. On Tuesday afternoon (09/18/18, 18 days since the car towed back) I was told repair work done. We went to pick up the car, still found some oil on the bottom of engine and other places (fan, etc.) The car (2017) only has 6810 mileages. After multi point inspection when changing engine oil, it has no any problem at all. Mechanics pointed out engine seized is serious damage, it greatly reduced engine's life and safety as well as will reduce resell value. We (my family, friends, colleagues and people saw the car in the street) could not believe thing happened on the car right after Audi's simple service. I have to mention the service manager Mr. Ted Higgins and representative Angel are very polite.

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Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
No
Employees Worked With
Ted Higgins
3.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 20, 2018 -

Jack Daniels Audi Paramus responded

We are looking into this review further. Thank you.

August 16, 2017

"Excellent service "

- Mwilgus

My service advisor Ken, is by far the best advisor that has ever helped me. Went abnove and beyond to make sure my car was repaired correctly and in time. I am a very important man and my time is precious. I will only be taking my business back to Ken

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Recommend Dealer
Yes
Employees Worked With
Ken Murch, Keith Murch
Aug 19, 2017 -

Jack Daniels Audi Paramus responded

Thank you for sharing this review. We are glad to hear your experience was positive and enjoyable.

July 28, 2017

"15k service"

- MHL68

Terrific!! The technician, Paul, explained how the paddles worked during a test drive after the service! Above and beyond, THANK YOU VER MUCH! Mark Lovenson MBA Saint Peters University

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Recommend Dealer
Yes
Employees Worked With
Joesph, And Paul the technician.
Jul 31, 2017 -

Jack Daniels Audi Paramus responded

Thank you for the five star review. We are glad to hear Joseph and Paul could be helpful and informative. Best of luck!

July 03, 2017

"Stellar Customer service "

- Scorpio28

I was greeted immediately from the door, guided into the appropriate area and given exceptional service. I do not recall having to touch a single doorknob entering or leaving.

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Recommend Dealer
Yes
Employees Worked With
Rocky Muniz
Jul 03, 2017 -

Jack Daniels Audi Paramus responded

Thank you for sharing this wonderful review. This is the type of customer service we pride ourselves on. All the best!

June 29, 2017

"Service"

- Jdemori

I was greeted by Rocky who always has a pleasant and concerned professionalism. There was an issue but Jack Daniels did the right thing to make sure the issue was resolved appropriately which was very much appreciated.

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Recommend Dealer
Yes
Employees Worked With
Scott Pollock
Jun 29, 2017 -

Jack Daniels Audi Paramus responded

Thank you for sharing your feedback. We wish you the best of luck!

March 08, 2017

"Worst service department in the country"

- VolcanoS5

Wish I could give it "zero" stars. Worst service department in the country. Habitual price gouging/ bait switch techniques. Twice called to schedule maintenance and showed up to a completely different price quote from the one given over the phone. Not only wasting my time, but it's insulting to my intelligence.

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
No
Employees Worked With
Ted Higgins
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Keith Murch
Mar 13, 2017 -

Jack Daniels Audi Paramus responded

Please message us your contact information and we will have somebody reach out to you right away. Thank you.

March 02, 2017

"Would not recommend. At all."

- q5-er

I was looking to see if there were any good Audi dealer service alternatives in Bergen County, so I decided to give these guys a shot on a basic oil change, a smaller break issue, and a part defect that I assumed would be covered under warranty on my 1+ yr old Q5 Audi w/ less than 15K miles on it, seeing thier service center is right in Fair Lawn, NJ off of Rt 208. After a full day of having my car, I was told they'd need to keep it an extra day, that I'd be charged close to $140 for an oil change, and the (very small) part that I needed to be replaced had to be ordered and would not be in for 3 weeks. After agreeing to paying the $130 oil change (STRIKE #1) and agreeing to come back in 3 weeks for my part once it arrived, I picked up the car, and the breaks still squeaked, but now worse than before (STRIKE #2) . So before I drove the car home I told the service manager on duty about the breaks squeaking and mostly blew it off, explaining to me that "it would work itself out" and explaining to me the intricacies of how breaks work. Because I guess in my 45 years I've never owned a car that had brake work done to it. But I digress. So I left it w/ the manager that if the break issue didn't "work itself out", they'd look at it again in 3 weeks when I came to get my part installed. Well after 3 weeks of driving a car w/ squeaky breaks, my AC started to blow foul smelling air - which pre-break job was fine. (STRIKE #3) And then to make matters worse, no call from the manager telling me to come in and my part was ready. (STRIKE #4) So after 3 calls to him and no call back, I finally got in touch and was told the replacement part would be the next week I reminded him about break issue and told him about the new issue w/ the AC and he mostly blew it off, saying they'd fix it all when I brought it in, before dismissing me and blindly transferring me to an assistant who books service and had no idea who I was or where I had come from. So I booked my appt for the following week, which is week #4, and hoped for the best. Well unfortunately best did not happen, as I brought the car in and (you guessed it) they needed an extra day because the part they got was not complete (STRIKE #5), and it was coming tomorrow. But here's the coup de grace, fixing the AC smell was going to cost me between $180 and $500 to "maybe" fix. When I bought up the fact that it was not smelling before my break job and asked if the smell might have do w/ what was done , the manager was dismissive and started to lecture me on why cars need their full service and not "just oil changes", as if I did the full service (which you guessed it, would have been more $$ than the $140 I paid for the oil change), the AC issue might not have occurred.(STRIKE #6, etc) Needless to say, my experience w/ Jack Daniels Service was far from good and my search for Audi dealer service alternatives in Bergen County will continue.

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Recommend Dealer
No
Employees Worked With
There was Another service manager who's name I don't currently recall. And "Keith Murch" is actually *Ken* Murch., Keith Murch
Mar 02, 2017 -

Jack Daniels Audi Paramus responded

We would like the opportunity to discuss this review with you. Please reach out to our Service Director Ted Higgins (201) 853-2300 EXT. 1275 Thank you.

Mar 22, 2017 -

q5-er responded

Just to let you all know, an "attempt" was made by Jack Daniels to speak to me via DealerRater, but after *ME* calling them and leaving 2 voicemails, I did not receive a call back. So I am done and recommend those looking for service centers to not even bother starting. And for the record, my breaks are *still* squeaking.

February 21, 2017

"A dealership that earns your business, and trust......"

- Karl S Semkow

A serious shout out to Solomon Faizi, GM........Tal Vander, in Sales......and Ken Murch, in Quality Control, who individually, and collectively, never cease to exceed our expectations. They will earn your business, and more important, pay off on that trust by caring for you like family, after your sale or lease is complete.

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Recommend Dealer
Yes
Employees Worked With
Tal Vander
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Keith Murch, Solomon Faizi
Mar 01, 2017 -

Jack Daniels Audi Paramus responded

Thanks for sharing your feedback. Best of luck with your new vehicle!

December 19, 2016

"George is top notch!"

- Nanci T.

I leased my Audi two years ago & have had excellent service from George every time I've gone in & he's helped me figure out many of the features on my car! He's a true asset to Jack Daniels & Audi!

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Recommend Dealer
Yes
Employees Worked With
George Saunders
Dec 20, 2016 -

Jack Daniels Audi Paramus responded

Thanks for this wonderful review. George is indeed top notch and we're thankful to have him. Best of luck!

December 07, 2016

"WORST PLACE TO BUY A CAR or HAVE IT SERVICED"

- wfgates

PLEASE PLEASE PLEASE, Consider purchasing a vehicle else where and Please consider an alternative to AUDI. They should replace the OOOO Logo with four lemons. It will be a better description. Dishonest, Discourteous, and untrustworthy are words that you can use to describe Jack Daniels AUDI I wish they had a zero or negative star rating because Jack Daniels would get it from me.

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Customer Service
Quality of Work
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Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Ted Higgins
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : JOHN NUNLEY , George Saunders, Solomon Faizi
Dec 07, 2016 -

Jack Daniels Audi Paramus responded

We have forwarded your concerns along to management. Please private message us further details and contact information. Thank You.

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