Jack Daniels Kia
Fair Lawn, NJ
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My experience at Jack Daniels Kia My salesman Rob was friendly , understanding and very easy to work with . No pressure to make a sale and made me feel at ease . Thank you My salesman Rob was friendly , understanding and very easy to work with . No pressure to make a sale and made me feel at ease . Thank you More
Great Car Great Service All I have to say is that from the very moment I stepped i, it was as if everything had already been taken care of. I found the car I wanted and there All I have to say is that from the very moment I stepped i, it was as if everything had already been taken care of. I found the car I wanted and there were the right people to help me purchase it. My sales person was Christopher Choi and he was easy to communicate with and I ended up leaving with everything I wanted and more. More
Untrustworthy! ZERO STARS! ZERO STARS!!! BEWARE! HORRIBLE DEALERSHIP SHORT VERSION: They falsely advertise vehicles as being certified preowned. They gave me paperwork telling ZERO STARS!!! BEWARE! HORRIBLE DEALERSHIP SHORT VERSION: They falsely advertise vehicles as being certified preowned. They gave me paperwork telling me it is preowned just to find out from corporate it is actually not and they lied to me. I paid for this vehicle in full in January, it is over 4 months and they refuse to put the paperwork in to put the title in my name, or rather every time they call they say they will do it and yet it never gets done. Instead they registered the title under their name even though we have the paperwork stating otherwise. FULL STORY: I was interested in buying a CPO Kia. I chose this dealership because it had the vehicle I wanted for the cheapest price, little did I know that saving some money would lead to 5 months of headaches and still continuing.... To begin. I was set a 2015 Kia Optima and as I was ready to say I want to buy it, they decide to notify me of a $2000 prep fee??? Which could not be waived on this vehicle but of course could be waived for the a 2014 Kia Optima that they were insisting I purchase instead. What is this prep fee? Apparently to clean and prep the car before giving it to us....that's right? a $2000 car wash essentially. I stormed out and called later that night to speak with a manager to complain of this indecency. He was "nice" enough to waive this fee for me on the 2015 and went to go pick it up the next day. (I am a student and was recently hit in an accident and unfortunately needed a car on short notice or else I wouldn't have even gone back). Of course, the second day didn't go any better. After spending hours on paperwork with the sales rep. I met with the financial manager who offers me warranty on the vehicle which I decline because this was a CPO and was supposed to have the 100,000 mile 10 year power train warranty. This was clearly advertised online as a "KIA CERTIFIED PREOWNED VEHICLE" which was evidently not the case. The sales rep even told us it went through a 165 point inspection which I found out later was also a lie. They tried to charge me $1500 for it to officially be a certified vehicle, which of course, they were "nice" enough to waive. I didn't trust this dealership and decided to call corporate Kia about the status of my vehicle. I then found out that my vehicle was not certified even though they gave me paperwork stating so. This was of course another headache and I needed to bring my vehicle in to be inspected to officially be a certified preowned, all after I purchased the vehicle and have been driving it for over a week. I thought all the problems were finally over and 4 months have past and I still don't have the title to the vehicle that I purchased in full. I have been reaching out to them every few weeks since the purchase, their response was, wait another few weeks, motor vehicle takes time. After going to motor vehicles, they have no record of this. Then finally they admit that it wasn't done and they are doing it now., sometime in April. Of course it never comes, keep calling and calling, and they finally admit, they did the paperwork in their name and registered the vehicle to them and now have to do a new registration. This dealership is filled with dishonest, untrustworthy people that are not worth your time or money. PLEASE save yourself the headache and go elsewhere! More
Amazing buying experience at Jack Daniels I had an amazing experience buying a car at Jack Daniels KIA. Interacting with staff was an awesome experience. They were humble and help me through t I had an amazing experience buying a car at Jack Daniels KIA. Interacting with staff was an awesome experience. They were humble and help me through the entire buying process. Rob from sales department was very transparent and helped me understand the best deal. He is the best sales person I interacted at any one of the car dealers. He also helped me arranging a ride for me and my family from my residence to Jack Daniels KIA. Thanks every one at Jack Daniels KIA for amazing hospitality!! More
Service Always a pleasure to come to the Kia service dept to n Fair Lawn. The staff is very helpful and knowledgeable and I appreciate it. Not only to me but Always a pleasure to come to the Kia service dept to n Fair Lawn. The staff is very helpful and knowledgeable and I appreciate it. Not only to me but I notice how they are to other customers! More
Excellent service and very friendly salesperson, this is 2nd time and always very polite, fast service and helpful.I will recommend this dealer to my family and friend and very friendly salesperson, this is 2nd time and always very polite, fast service and helpful.I will recommend this dealer to my family and friends. More
Good experience and good people This is my 3rd Kia from this dealer. The process was quicker than other dealers I’ve been to. They were very accommodating with my needs. I’d recommen This is my 3rd Kia from this dealer. The process was quicker than other dealers I’ve been to. They were very accommodating with my needs. I’d recommend them to my friends and family. More
Fantastic Staff I had the pleasure of dealing with Rob Kaliniak. He was nice, honest and wanted to make sure I felt comfortable with my purchase. I would recommend t I had the pleasure of dealing with Rob Kaliniak. He was nice, honest and wanted to make sure I felt comfortable with my purchase. I would recommend this dealership and Rob to others looking to purchase a vehicle. Thanks again Jack Daniels Kia and thank you Rob! Best Regards, Adam More
Kevin is the Greatest Kevin was a giant help with my first car purchase. He made the whole situation super easy. He was a world saver in working with me to make sure I was Kevin was a giant help with my first car purchase. He made the whole situation super easy. He was a world saver in working with me to make sure I was satisfied with my purchase and the car itself. More
Great place This place has greast customer service and help you all they can to get you in a car and they did thank you jack daniels This place has greast customer service and help you all they can to get you in a car and they did thank you jack daniels More