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Jack Daniels Kia
Fair Lawn, NJ
1,073 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,073 reviews
May 17, 2018
Great Experience Thanks everyone at Jack Daniels KIA . Especially Rob ! Rob went up & beyond even when I called him on his day off he answered his phone & helped me by Thanks everyone at Jack Daniels KIA . Especially Rob ! Rob went up & beyond even when I called him on his day off he answered his phone & helped me by calling my wife with info she needed . All I can say is thanks so much. More
by Dave
Employees Worked With
Rob Kaliniak, John Sweeney, Greg Goodfriend
May 17, 2018
Extremely courteous and very knowledgeable. My salesman Brian was very helpful, informative, and knowledgeable. He made my purchase very smooth. I would highly recommend him & JD Kia to my fri My salesman Brian was very helpful, informative, and knowledgeable. He made my purchase very smooth. I would highly recommend him & JD Kia to my friends More
by Carole 265
Employees Worked With
Brian Bakelaar, John Sweeney
May 16, 2018
Thank you for very helpfull ^^* They are good help for me and I think Jack Daniel KIA are very friendly dealer. Thank you for your service. They have KIA Service Center too. Good rat They are good help for me and I think Jack Daniel KIA are very friendly dealer. Thank you for your service. They have KIA Service Center too. Good rate to them. More
by Alex
Employees Worked With
Sang Kim
May 16, 2018
Jason is the man! If you want a smooth car buying process make sure you see Jason Patterson! He made the experience seemless and I would definitely recommend my friends If you want a smooth car buying process make sure you see Jason Patterson! He made the experience seemless and I would definitely recommend my friends and family. More
by Shay
Employees Worked With
Jason Patterson
May 16, 2018
Friendly and fast experience! Tim S. was fantastic. Really helped my family make the right choice in car for each of us and was extremely transparent about the prices for everythin Tim S. was fantastic. Really helped my family make the right choice in car for each of us and was extremely transparent about the prices for everything, what cars and features he thought would best suite our needs, and how quickly we could drive off the lot. Given the chance, I would do business with this dealership, and Tim, in a heartbeat. More
by leoxforest
Employees Worked With
Tim Sweeney , Greg Goodfriend
May 16, 2018
Awesome A+++ Love coming here for service. Everyone is so nice. Always a pleasant experience. Amazing customer experience. The video of the work being done to my v Love coming here for service. Everyone is so nice. Always a pleasant experience. Amazing customer experience. The video of the work being done to my vehicle was icing on the cake. These guys really know how to take care of their customers! More
by jangeloz
Employees Worked With
Juan A, Mike Chang
May 16, 2018
Excellent and Friendly Service Wael was amazingly friendly and helpful throughout the process and helped us work with our budget. Highly reccomended this dealership when looking for Wael was amazingly friendly and helpful throughout the process and helped us work with our budget. Highly reccomended this dealership when looking for a new lease. More
by ChrisP.
Employees Worked With
Wael Ihmaid
May 15, 2018
Great Car Great Service All I have to say is that from the very moment I stepped i, it was as if everything had already been taken care of. I found the car I wanted and there All I have to say is that from the very moment I stepped i, it was as if everything had already been taken care of. I found the car I wanted and there were the right people to help me purchase it. My sales person was Christopher Choi and he was easy to communicate with and I ended up leaving with everything I wanted and more. More
by andredchoi
Employees Worked With
Christian Roman, Christopher Choi
May 15, 2018
My experience at Jack Daniels Kia My salesman Rob was friendly , understanding and very easy to work with . No pressure to make a sale and made me feel at ease . Thank you My salesman Rob was friendly , understanding and very easy to work with . No pressure to make a sale and made me feel at ease . Thank you More
by Kiaman14
Employees Worked With
Rob Kaliniak
May 14, 2018
Untrustworthy! ZERO STARS! ZERO STARS!!! BEWARE! HORRIBLE DEALERSHIP SHORT VERSION: They falsely advertise vehicles as being certified preowned. They gave me paperwork telling ZERO STARS!!! BEWARE! HORRIBLE DEALERSHIP SHORT VERSION: They falsely advertise vehicles as being certified preowned. They gave me paperwork telling me it is preowned just to find out from corporate it is actually not and they lied to me. I paid for this vehicle in full in January, it is over 4 months and they refuse to put the paperwork in to put the title in my name, or rather every time they call they say they will do it and yet it never gets done. Instead they registered the title under their name even though we have the paperwork stating otherwise. FULL STORY: I was interested in buying a CPO Kia. I chose this dealership because it had the vehicle I wanted for the cheapest price, little did I know that saving some money would lead to 5 months of headaches and still continuing.... To begin. I was set a 2015 Kia Optima and as I was ready to say I want to buy it, they decide to notify me of a $2000 prep fee??? Which could not be waived on this vehicle but of course could be waived for the a 2014 Kia Optima that they were insisting I purchase instead. What is this prep fee? Apparently to clean and prep the car before giving it to us....that's right? a $2000 car wash essentially. I stormed out and called later that night to speak with a manager to complain of this indecency. He was "nice" enough to waive this fee for me on the 2015 and went to go pick it up the next day. (I am a student and was recently hit in an accident and unfortunately needed a car on short notice or else I wouldn't have even gone back). Of course, the second day didn't go any better. After spending hours on paperwork with the sales rep. I met with the financial manager who offers me warranty on the vehicle which I decline because this was a CPO and was supposed to have the 100,000 mile 10 year power train warranty. This was clearly advertised online as a "KIA CERTIFIED PREOWNED VEHICLE" which was evidently not the case. The sales rep even told us it went through a 165 point inspection which I found out later was also a lie. They tried to charge me $1500 for it to officially be a certified vehicle, which of course, they were "nice" enough to waive. I didn't trust this dealership and decided to call corporate Kia about the status of my vehicle. I then found out that my vehicle was not certified even though they gave me paperwork stating so. This was of course another headache and I needed to bring my vehicle in to be inspected to officially be a certified preowned, all after I purchased the vehicle and have been driving it for over a week. I thought all the problems were finally over and 4 months have past and I still don't have the title to the vehicle that I purchased in full. I have been reaching out to them every few weeks since the purchase, their response was, wait another few weeks, motor vehicle takes time. After going to motor vehicles, they have no record of this. Then finally they admit that it wasn't done and they are doing it now., sometime in April. Of course it never comes, keep calling and calling, and they finally admit, they did the paperwork in their name and registered the vehicle to them and now have to do a new registration. This dealership is filled with dishonest, untrustworthy people that are not worth your time or money. PLEASE save yourself the headache and go elsewhere! More
by atripodi14
Employees Worked With
John Panagia, Jason Patterson
