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Jack Daniels Volkswagen
Fair Lawn, NJ
2,275 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,275 reviews
February 25, 2025
Purchased a pre-owned tiguan with a check engine light. The salesman Alex, who is now unreachable, agreed any light or issues would be resolved as part of the deal. The NEXT morning the car was dead and wo The salesman Alex, who is now unreachable, agreed any light or issues would be resolved as part of the deal. The NEXT morning the car was dead and would not start. Had to buy a new battery to install. The DAY after that, the check engine light was on for an issue that was promised to be resolved prior to purchase. 15 days later i still have no plates, nor any signs that the registration has even been filed. I've been told the salesman is expected to be out for months. The finacer is out of office and any agreements or resolutions fall of deaf ears. My calls have been bounced between departments numerous times over the last 2 weeks. UPDATE: My temp plates are now about to expire tomorrow. The general manager and manager are holding my plates ransom, locked in their office in retaliation for the poor review. Unknown which has them specifically, as neither are responding 4 days later. Drove 90 minutes there to pick them up and the receptionist said they didnt have them and drove back home, 2 hours with traffic. My 3rd time making the trip. They have not been responding for days. I now have to file a lost plate form with the police and head to the NYDMV to replace the documents i paid $180 for at time of sale. ALSO, the managers are trying to charge me an additional $64 as they say they have underquoted fees. Funny enough, the maximum charge in New York is $175 and the temp fees in New Jersey is under $10. Typical stealership. These guys are crooks. Drive the extra 30 minutes to a better business. More
by zkdurbin2013
Employees Worked With
General manager
February 23, 2025
Jack Daniel’s Volkswagen dealership receives an A+ based off my recent experience. Walked in and was immediately greeted, great customer service all around. Beautiful interior and was comfortable all throug off my recent experience. Walked in and was immediately greeted, great customer service all around. Beautiful interior and was comfortable all throughout my time there. More
by Abdel Munpen
Employees Worked With
David from sales and Jeff from Finance
February 19, 2025
Everyone involved was great. I really enjoyed working with Dylan Murphy. He was super knowledgeable and made my move to EV seemless. The sales manager, Greg King, was also tre I really enjoyed working with Dylan Murphy. He was super knowledgeable and made my move to EV seemless. The sales manager, Greg King, was also tremendous in the process. Highly recommend. More
by Kmccartn
Employees Worked With
Greg King, Donald Chittum, DYLAN MURPHY
February 17, 2025
I had a fantastic experience working with Christian while purchasing my Volkswagen Tiguan. From the start, he was knowledgeable, patient, and genuinely focused on helping me find the right vehicle rather tha purchasing my Volkswagen Tiguan. From the start, he was knowledgeable, patient, and genuinely focused on helping me find the right vehicle rather than just making a sale. He took the time to answer all my questions, provided clear explanations about the car’s features, and made the entire process seamless. His professionalism and friendly demeanor made the experience stress-free and enjoyable. If you’re looking for a reliable and honest salesperson, I highly recommend Christian! More
by ellengianakis
Employees Worked With
Christian Tatar
February 16, 2025
The whole process was a wonderful experience from start to finish , Paul and the entire team was more than helpful and sincere , patient , and understanding . We were treated with care honesty and respect to finish , Paul and the entire team was more than helpful and sincere , patient , and understanding . We were treated with care honesty and respect . I feel very fortunate to of been a customer there . The patience and the kindness will not be forgotten . And especially a huge thank you and enormous appreciation to general manager Donald Chittum for his efforts, professionalism, warmth , kindness and going above and beyond for us . More
by juliamazzullo
Employees Worked With
Donald Chittum, Paul Perado, Tina Valenti
