I would like to start by saying I've had the pleasure of working in the automotive sales industry for 25 years plus and continue to do so. With that being said there is a clear understanding of what the expectation is during this process
My experience with Jack Daniel's VW was horrendous absolutely unthinkable. To start with the staff has no cultural diversity and treated me with an unwelcomed approach. This continued throughout my visits there. As I tried to overlook it because of the convenience factor in the proximity of my home. With my 1st interaction, my wife continued to say they don't seem to want our business.
The General Sale's Manager and the Desk Manager Justin and Greg.
Wanted to challenge each other at my expense in their personal eagle stroking process. made wisecracks like your black you probably have 5 social security numbers ... My system doesn't t like you ... we don't give everyone rebate's you Don't qualify your not a college grad in which I and my wife are both college grads ....... So your kind has to pay $1,000 more than $30 dollars more per month ...
this finally ended with I'm not selling you a car because you under an investigation here at VW... I replied going to have to take my business to another DEALER.
Please don't go there you may or may not be welcomed. So sad in 2021 this culture is allowed to exist. I have yet to mention I purchased one car a week prior to this visit so yes I was leasing two of their big-ticket items. This experience will live on in my and my wife's minds indefinitely. I will confront these actions with the mighty pen will reach out to Volks Wagon Corporate and With Jack Daniels Corp office.
Hopefully, no one else has to endure this, or maybe they can rectify this conduct.