Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Jack Daniels Volkswagen
Fair Lawn, NJ
2,277 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 2,277 reviews
December 09, 2019
Terrific experience as a new owner As context, I was rather deep into searching for my first car when I met Roland. Though I'd driven regularly up until this point, moving to the garden As context, I was rather deep into searching for my first car when I met Roland. Though I'd driven regularly up until this point, moving to the garden state meant I needed my own. Also, as someone who considers himself fond of cars, I was having trouble settling on the right one. Over the course of several weeks I visited six, maybe seven dealerships and test drove a dozen+ cars. Then I stumbled upon a couple interesting possibilities at Jack Daniels VW and so arranged a visit. At the dealership, I was greeted by Roland, a most affable fellow with whom it was easy to shoot the breeze. That said, we wasted no time, discussing immediately what I was looking for and proceeding to test drive the seeming matches. Automatics were nonstarters but I was wholly out of practise driving stick. So I had anxieties heading to one particular car of interest. Roland allayed my fatalist convictions and his advices eased my trembling person; he displayed impressive patience and conviviality as I stalled more than a couple times. Somehow I came away with a pleasant experience despite blocking traffic at multiple busy junctions. He also directed us toward a lesser-travelled parking lot, where we could safely and briefly tap into some of the car's sportive qualities. Perhaps my mind was made up sooner but it certainly was after the drive. The rest of the story is similar and I'll therefore be brief. Roland was patient, helpful, and knowledgeable. As a new buyer, the process was foreign to me. I did a fair amount of research on the car and the car-buying process but asked questions in scatterbrained manner. As I was unable to visit during the weekdays, I sent frequent text messages and we discussed the prices, credit application, and process often at hours presumably inconvenient for him. This afforded peace of mind as there were several others closely observing the car in question. From the weekend test drive to getting approved mid-week, we were in constant communication. He kept me apprised of precisely what he was doing and summarily addressed all pointed questions I had. The next weekend, I picked up the car and voila. Good experience. Roland is a splendid and helpful fellow. I would advise anyone looking at this dealership to speak with him. More
by newcarbuyer2019
Employees Worked With
Roland Merhej
December 05, 2019
Jack Daniel's is the most attentive and customer oriented dealer in North Jersey. The staff, especially my sales representative, Anthony Mirra, were a delight to work with. I would definitely revisit this de dealer in North Jersey. The staff, especially my sales representative, Anthony Mirra, were a delight to work with. I would definitely revisit this dealership and bring in my family. More
by JGrullon
Employees Worked With
Doug Bucci, Anthony Mirra
December 04, 2019
Best Team I bought MB E class 250 Blue Tech 2015, Paul Perado Product Specialist Jack Daniels VW I helped me and my father on our decision. I can tell only I bought MB E class 250 Blue Tech 2015, Paul Perado Product Specialist Jack Daniels VW I helped me and my father on our decision. I can tell only five stars for Paul. So happy with our buy. Thank You Paul More
by Troci
Employees Worked With
Paul Perado
December 01, 2019
Amazing service Paul is an amazing guy. He helped my wife pick her dream car. He was very honest, straight forward with what he feels would be best for her based on w Paul is an amazing guy. He helped my wife pick her dream car. He was very honest, straight forward with what he feels would be best for her based on what she recommended is important to her. More
by Eram
Employees Worked With
Jason Ku, Paul Perado
December 01, 2019
Outstanding service Paul and Jason were both amazing. Paul took his time explaining what car best fits my needs base on what I thought was important for me. He went t Paul and Jason were both amazing. Paul took his time explaining what car best fits my needs base on what I thought was important for me. He went the extra mile to take me to the wear house to show me all the different colors of a Tiguan. Definitely an above and beyond service More
by Mela
Employees Worked With
Mark Maclay, Jason Ku, Paul Perado
November 29, 2019
Nick made it happen! I'll admit I was probably a tough customer for Nick as I have negotiated a few car deals in my past for myself and other as well as being on the other I'll admit I was probably a tough customer for Nick as I have negotiated a few car deals in my past for myself and other as well as being on the other side of the table as a salesman. Nick was able to get me the car I wanted at a reasonable price and was engaging and personable throughout the entire personable Jason in finance was understanding and easy going as well. So far it's been a joy and I've had to stop at service already (unfortunately) but they were easy and helpful as well. More
by Tiguanguy
Employees Worked With
Jason, Nick Ward
November 27, 2019
Christian provided me with great service. I came into the dealer with a particular car in mind but after hearing what I was interested in he suggested a different car that I actually liked more. After I made dealer with a particular car in mind but after hearing what I was interested in he suggested a different car that I actually liked more. After I made the purchase he also followed up on some items for me, was extremely reliable and communicative. Highly recommend him! More
by stacy.cody
Employees Worked With
Christian McAvey
November 23, 2019
My first car Is a good dealer, good attention, everything service is good. The dealers recommend goods cars for your style life. Super recommend. Thank you Volkswa Is a good dealer, good attention, everything service is good. The dealers recommend goods cars for your style life. Super recommend. Thank you Volkswagen Jack Daniels More
by Socige23
Employees Worked With
Paul Perado
November 23, 2019
We couldn’t be happier! David was so easy and wonderful to work with. He helped guide us to the right car, and we are so happy with our new Atlas! David was so easy and wonderful to work with. He helped guide us to the right car, and we are so happy with our new Atlas! More
by Dolores
Employees Worked With
David Dimor
