Jack Daniels Volkswagen

Excellent Service I had a very good experience with the staff at Jack Daniels Volkswagen. Mike was my car salesman and he was extremely helpful and attentive. Mike went I had a very good experience with the staff at Jack Daniels Volkswagen. Mike was my car salesman and he was extremely helpful and attentive. Mike went above and beyond and made sure I got everything I wanted. More

Jason Ku Jason helped me on the lease Tiguan. He gave very best price and he is very kind. I am happy with my new Tiguan. Thank you very much. Jason helped me on the lease Tiguan. He gave very best price and he is very kind. I am happy with my new Tiguan. Thank you very much. More

Thanks Kevin Sai! I worked with Kevin and he was fantastic through the whole process from picking a car to the paperwork. Usually buying a car sucks but NOT WITH KEVIN! I worked with Kevin and he was fantastic through the whole process from picking a car to the paperwork. Usually buying a car sucks but NOT WITH KEVIN! Highly recommend Kevin Sai and the team at Jack Daniels VW! Love my new Tiguan! More

Best dealership So I walked into dealship I knew what I had in mind. Romo was great and was really professional. If I have to get another vehicle I would definitely r So I walked into dealship I knew what I had in mind. Romo was great and was really professional. If I have to get another vehicle I would definitely recommend Jack Daniels More

Excellent experience David is one of the best car sellers I have seen. He made the process simple from start to finish. Would definitely recommend him to a friend David is one of the best car sellers I have seen. He made the process simple from start to finish. Would definitely recommend him to a friend More

Great Customer Service Was able to find a fantastic car that I love with Kacper! He was extremely helpful and willing to answer any questions that I had. Was able to find a fantastic car that I love with Kacper! He was extremely helpful and willing to answer any questions that I had. More

STAY AWAY This my 4th VW (3rd with Jack Daniels) and based on my most recent experience I no longer have faith in their customer service, operations, and more i This my 4th VW (3rd with Jack Daniels) and based on my most recent experience I no longer have faith in their customer service, operations, and more importantly their integrity. This will most likely be my last VW after being a loyal customer for 10+ years. Here’s all the facts about why this experience was absolutely horrible. * Took the day off work on 7/5 to turn in my lease and finance a new 2019 Tiguan SE. * Waited 10 minutes just to park since all the employees took up all the open spots and needed to move their vehicles. * Met Roland Merhej outside as I was walking in. Seemed nice and eager to help. He told me to wait at his desk while he was finishing up a delivery. Waited 30 minutes while other employees are speaking candidly and cursing up a storm talking about their personal business. * I knew exactly what trim I wanted. Roland informs me the only car that matched the trim was the showroom model. * After a quick inspection I noticed a ding on the drivers door and was assured it can be fixed via an “I OWE YOU” from the manager / service dept. This should have been a warning sign but I still decide to proceed with the purchase. * During the transaction Roland steps off to deal with a customer service issue where he sold a vehicle that another salesman had already sold. He looked visibly stressed out. * Informed Roland I wanted the shortest term possible. He stated he can do 36 months. When I get to the finance manager it became a 40 month term. With no other choice, I agree since my motive was to pay it off sooner anyway. * 2 hours later the car is brought outside - In the sun, I noticed a few more scratches on the gas cover and hood. Again, Roland assured me they will polish it away when I bring it in for my “I OWE YOU”. * I then had to drive Roland to the gas station and back to fill it up before I left. * 7/9 - I notice I’m missing a plastic part for the left side of the trunk. Called Roland and he stated that he will get the part or take the part from another vehicle. I requested to have it ready for me when I pick up my plates. (At this point I’m wondering if my vehicle had been used before). * 7/11 - I get a call at 10:30am from Roland stating they need me to return the vehicle since the car they sold me was a “corporate car” (WHAT THE xxxx!!!) and they need to exchange it with a new one. Roland asked me to come in and redo the paperwork on the replacement vehicle. * I call and ask for the manager - Spoke to Justin Pinton and explained everything thus far. He apologized stated that they will deliver the replacement and paperwork to my home instead. * Waited until 5pm, my plans with my kids completely derailed for the day. Roland delivers the car with completely different (less expensive) rims. (SERIOUSLY WHAT IN THE xxxx!!!) It was pouring rain so I didn’t get to properly inspect the car as well. I get another “I OWE YOU” from Justin to swap the rims the next day. * 7/12 - In the AM after the rain subsided I inspect the car and notice scuffs on the passenger side headlight and on the front bumper. Paid for an Uber to get my wife to work so I could use her car for the day so my kids and I aren’t trapped in the house again. * The car gets picked up while I was away and returned at 2:30pm by service staff members with the proper rims. They managed to buff out the bumper but there were still scuffs on the headlights. Apparently now we are all square and Justin will no longer return my calls to follow up or offer any compensation for my horrible experience. * At this point I will be escalating this to the corporate level since Jack Daniel’s VW is taking no blame for their abysmal customer service and operational incompetence. STAY FAR AWAY FROM THIS PLACE! More

Great experience. Highly recommend Very helpful and accommodating. Don and Kevin were great! Highly recommend. They answered all of our questions and found us a great used car. Look for Very helpful and accommodating. Don and Kevin were great! Highly recommend. They answered all of our questions and found us a great used car. Look forward to dealing with them again soon! More

Great Experience Anthony was very friendly and professional, made my purchase very easy. All my needs were met. I left very happy with my new car. Thank you Anthony Anthony was very friendly and professional, made my purchase very easy. All my needs were met. I left very happy with my new car. Thank you Anthony More