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Jack Daniels Volkswagen
Fair Lawn, NJ
2,275 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,275 reviews
September 08, 2017
Cery professional It's was a very smooth experience & salesman worked to get me in the right car that was with my budget. Made the deal that day It's was a very smooth experience & salesman worked to get me in the right car that was with my budget. Made the deal that day More
by Jtr151
Employees Worked With
Scott Zukowski
September 05, 2017
Holiday service. In & out in an hour. What could be better? Holiday service. In and out in an hour. What could be better? Jose was terrific. Excellent service experience all around. Pleasant waiting area. Holiday service. In and out in an hour. What could be better? Jose was terrific. Excellent service experience all around. Pleasant waiting area. And a cup of coffee. More
by marty
Employees Worked With
Jose (Service)
August 29, 2017
Airbag recall turned into nightmare morning after airbag replacement key fob would not go in key slot. Called dealer and serv rep advised me since car was ok when I drove it home' was ju morning after airbag replacement key fob would not go in key slot. Called dealer and serv rep advised me since car was ok when I drove it home' was just coincidendal. Friday am I was told by rep I would get a call back. No call. I called Monday am service mgr advised have car towed there. AAA driver checked ignition slot and pulled out a piece of jammed paper. Drove car to dealer to remove rest of paper, which turned out to be pieces of key tag w service number on it. Then today my daughter waited 2 hours to have a key programmed when she was told would take one hour when she made appt last week. The serv mgr told me when I called that it takes st least an hour and it takes as long as it takes. She was there 2 hours with a 5 year old! Obviously retaliation bec I complained to VW corp. Go to any other VW service center if you must, but not Jack Daniels. They are good when you buy the car NOT when service is needed then it's a completely different animal. More
by Vivian
Employees Worked With
Service rep Jose. Sales manager Fred Gates
August 29, 2017
Great experience! Everyone was nice and very open to negotiating a good price; can't ask for more than that when leasing a car. I always had good experiences at Jack Da Everyone was nice and very open to negotiating a good price; can't ask for more than that when leasing a car. I always had good experiences at Jack Daniels More
by Char17
Employees Worked With
jason ku was great!
August 29, 2017
Service Richard was professional and on point when my car would be ready. Works quickly and accurately to make the customer satisfied and leave in a timely fa Richard was professional and on point when my car would be ready. Works quickly and accurately to make the customer satisfied and leave in a timely fashion. Recommend him for a great Service Advisor. More
by Vwchick
Employees Worked With
Richard Ho
August 27, 2017
Jetta lease Just leased a 2017 Jetta and it was a very pleasant experience for my wife and me. Everyone was extremely knowledgeable, genuinely friendly, and the Just leased a 2017 Jetta and it was a very pleasant experience for my wife and me. Everyone was extremely knowledgeable, genuinely friendly, and the VW Jetta meet our needs perfectly. The process included a drive over to the Service Center to meet the Service Center Manager, know the location and see the Center - very helpful and thought out. Also got to read the Rhino Code, the dealerships secret handshake if you will - nice folks. More
by Bob
Employees Worked With
Doug Bucci, Mo, Damiria (sp?) and Aicha , Justin Jarvis, Scott Zukowski
August 26, 2017
Great relationship. This is my third car purchase from Jack Daniels in the past 12 years. These folks are easily the best group to work with to get a good deal done with This is my third car purchase from Jack Daniels in the past 12 years. These folks are easily the best group to work with to get a good deal done with timeliness and courtesy. More
by Chris N
Employees Worked With
Henry the Main Man, Christopher De La Cruz
August 26, 2017
A pleasant experience. I got the deal that suited my needs. Scott was a pleasure to work with and worked hard to accommodate me. This is my third car from this dealership. I got the deal that suited my needs. Scott was a pleasure to work with and worked hard to accommodate me. This is my third car from this dealership. More
by Tedagain
Employees Worked With
Scott Zukowski
August 24, 2017
Outstanding service! I had gone to other dealerships but felt anxious about the whole car buying experience. When I visited Jack Daniels in Fairlawn I was greeted and tre I had gone to other dealerships but felt anxious about the whole car buying experience. When I visited Jack Daniels in Fairlawn I was greeted and treated with courtesy and respect. I met with Shawn concerning the vehicle I was interested in and he was extremely helpful! He made me feel at ease and I did not feel pressured. I can actually say that he made the car buying experience surprisingly pleasant. Jim handle the financial part of the deal and he was knowledgeable and upfront about fees and warranty services. I'm thrilled with my new car and I'm definitely letting my friends know of this wonderful dealership! More
by Mabie
Employees Worked With
Jim, Shawn Harris
August 17, 2017
Wonderful service experience At arrival service rep was busy but Tony the service manager was walking by. Instead of letting me wait, he jumped right in, inspected the vehicle and At arrival service rep was busy but Tony the service manager was walking by. Instead of letting me wait, he jumped right in, inspected the vehicle and wrote me up. That was good customer relations, and in addition to doing everything that was needed, they removed an old magnet that was fused onto the trunk at no charge! Thank you Jack Daniels. More
by VicCath
Employees Worked With
Tony
