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Jack Daniels Volkswagen
Fair Lawn, NJ
2,326 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,326 reviews
November 25, 2017
Wonderful experience! We’re we’re treated wonderfully and fully accommodated by Piero Pacciani, Doug Bucci and the rest of the team at Jack Daniels Volkswagen dealership in We’re we’re treated wonderfully and fully accommodated by Piero Pacciani, Doug Bucci and the rest of the team at Jack Daniels Volkswagen dealership in Fair Lawn NJ. We couldn’t be any happier with our new Tiguan :) Thank you so much, we’re already enjoying our beautiful ride!! More
by asaba33
Employees Worked With
Piero and Doug
November 24, 2017
It's good experience. I'm happy with my purchase. The customar service was exellent. The explanation and conversation about the vehicle was very helpful to make the right d I'm happy with my purchase. The customar service was exellent. The explanation and conversation about the vehicle was very helpful to make the right decision. More
by ray
Employees Worked With
Ricky, Sukhram
November 22, 2017
Deceitful So I see this car on line for 18500.00 I contact the dealer and make an appointment for Saturday the next day. Before I leave the house I check and t So I see this car on line for 18500.00 I contact the dealer and make an appointment for Saturday the next day. Before I leave the house I check and they jack the price up 2500.00. I contact Terrance by text and he said that “ I reached out to management and they will still honor the price you seen on line”. So I make the 60 mile trip to find out that will not honor the price I saw on line. A dumb customer is this dealers best customer. If for some reason you do not heed my warning please bring a large jar of Vaseline you will need it. More
by stillfree8
Employees Worked With
Scott Zukowski
November 22, 2017
New lease Shawn Harris is a true professional. He is very knowledgeable and wasted no time providing the vehicle of my choice. Shawn, thank you for your courtes Shawn Harris is a true professional. He is very knowledgeable and wasted no time providing the vehicle of my choice. Shawn, thank you for your courtesy and honesty. More
by Cutass87
Employees Worked With
Shawn Harris
November 20, 2017
Chris was a great help! Excellent customer service 10/10 experience! Chris d. Was a great help ! Highly recommend he got me into the car I wanted at a great price. We are on going customers of jack da 10/10 experience! Chris d. Was a great help ! Highly recommend he got me into the car I wanted at a great price. We are on going customers of jack daniels ! More
by Marcog
Employees Worked With
Christopher De La Cruz
November 18, 2017
fast service very happy with the rep and overall experience, it was done on time . I will recommend this dealer to my friends, and family thank you very happy with the rep and overall experience, it was done on time . I will recommend this dealer to my friends, and family thank you More
by jacck
Employees Worked With
Christopher De La Cruz
November 16, 2017
original quote The original quote was extremely high but they worked with me to get a better deal. I would buy from them again in the future. The original quote was extremely high but they worked with me to get a better deal. I would buy from them again in the future. More
by Bigalvas23
Employees Worked With
Elvis M
November 06, 2017
Jason Ku and Justin Pinton gave a great experience! Jason Ku was our salesperson on my new 2017 Tiguan and he made the buying process easy--there were no games and no haggling. Jason got us a great deal Jason Ku was our salesperson on my new 2017 Tiguan and he made the buying process easy--there were no games and no haggling. Jason got us a great deal right within our price range. Justin did our delivery and explained everything about the process and all of the paperwork to make it quick and painless. Would definitely buy from Jack Daniel's VW again! More
by Kaitlin R.
Employees Worked With
Jason Ku, Justin Pinton
November 01, 2017
HORRIBLE EXPERIENCE!!! I wanted to sleep on a purchase decision but dealership rushed me to sign paperwork on busy Saturday so that I couldn't even pick up my car nor update I wanted to sleep on a purchase decision but dealership rushed me to sign paperwork on busy Saturday so that I couldn't even pick up my car nor update my insurance. I didn't even get a copy of my signed lease because everything was rushed and I was tired after spending 2+ hours. First thing on Monday morning, I decided against the purchase and asked to cancel transaction. My salesperson Charlie Shin was absolutely useless when it comes to customer satisfaction so I spoke to this rude manager Mark Mclay who told me that transaction was already forwarded to VW financial therefore, cannot be cancelled. When I spoke to salesperson on Monday morning, he told me that I'd have to come in and cancel transaction in person but all of sudden, this guy Mark told me it can't be done all in matter of minutes? It was suspicious enough so I called VW financial who told me nothing was contracted electronically and there was no way they can send contract out between Saturday afternoon to Monday morning. I told Mark that I didn't even pick up the car nor updated my insurance so they could register the car but again this guy told me he would transport car to my house if I don't pick it up myself. I couldn't speak to this clown any more so I spoke to GM who keep repeating same thing. I made myself clear that I no longer do transaction with this company and asked to cancel it. To my surprise, 15 days later I received statement from VW financial that I'm responsible for payment for the car I didn't even pick up. REALLY??? I'm now glad that I didn't pick up the car from this xxxxxxx dealership because all they care is quick sale and nothing else. Mark you may think you made quick sale and quick bucks but you will lose all people surrounding me not to mention will have to deal w/my attorney from now on. STAY AWAY FROM THIS DISHONEST TYPICAL USED CAR DEALERSHIP DRESSED IN VW OUTFIT!!! More
by ejchoun
Employees Worked With
Charlie Shin, Mark McClay
October 29, 2017
New Atlas Pretty good dealer they treat you very well and walk out fast with a new car Took me around 3 hours to shop Thanks Les A Pretty good dealer they treat you very well and walk out fast with a new car Took me around 3 hours to shop Thanks Les A More
by Geo 0525
Employees Worked With
Les A
