Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Jack Daniels Volkswagen
Fair Lawn, NJ
2,305 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 2,305 reviews
August 14, 2017
Strange I came in to lease a not super high end car and made my preferences on budget, down payment, mileage pretty clear up front. I was partnered with a fai I came in to lease a not super high end car and made my preferences on budget, down payment, mileage pretty clear up front. I was partnered with a fairly young enthusiastic but not so experience salesman. He was nice but relied heavily on the sales manager for the straight facts. They came back with a price near $100 over my monthly budget and at 10k and 12k mileage range when I specifically asked for 15k/year mileage pricing. I had questions about whether the taxes / fees were included in the monthly payments or would be additional to that and there was persistent confusion before it was decided they were included and that the down and 36 monthly payments would be the entire cost of the lease. I said I can afford $220, not $290 a month and they simply said ok. That seems like terrible bargaining or the original calculation was a major shifty rip-off, not sure which is worse. Anyway I didn't like the feel from this dealer and went elsewhere. More
by bobsacamano
Employees Worked With
Ed?
August 10, 2017
Charlie Shin at VW was very helpful Jack Daniels VW was a good experience. The sales person I had was Charlie and he answered my questions and was patient without making me feel "pressu Jack Daniels VW was a good experience. The sales person I had was Charlie and he answered my questions and was patient without making me feel "pressured". I would go to Charlie again as he made a stressful experience feel quite comfortable. Regards, Sam More
by SW
Employees Worked With
Charlie Shin
August 03, 2017
The most helpful and hardworking employees These guys are great, if you want a new or used car definitely get them here, my sales rep Elvis Marte is a very out going, friendly and funny guy. He These guys are great, if you want a new or used car definitely get them here, my sales rep Elvis Marte is a very out going, friendly and funny guy. He helped me get a 2017 Jetta GLI and now I driving this beauty. My credit wasn't that great but these guys they will help you to the best of their ability to get it. Justin from finance was also very friendly and helpful. More
by XianYe45
Employees Worked With
Elvis Marte, Justin Jarvis
August 02, 2017
VW TLC Jack Daniels Service is a great place to have work done on your car. They have a convenient shuttle service that takes me home while the work is bein Jack Daniels Service is a great place to have work done on your car. They have a convenient shuttle service that takes me home while the work is being done. The technician sent me a video of my car being evaluated, showing me exactly what did and didn't need servicing. Amazing! More
by monawink
Employees Worked With
Michelle
July 31, 2017
My Visit Making an appointment for service is very simple. The service staff is courteous and very helping. The waiting area is clean and has all that make you Making an appointment for service is very simple. The service staff is courteous and very helping. The waiting area is clean and has all that make you comfortable while your car is in the shop. I was there Saturday and did not ask for a ride or a loaner. I was in the service locate on Mc Bride not in the sales office More
by abuhassan
Employees Worked With
Michelle Mc"nair (I am not sure about the spelling)
July 31, 2017
WORST DEALERSHIP Dirt bag salesmen can describe this dealership. Worst 3 hour experience of my life. LIARS AND THEIFS! Tried to do illegal stuff with us signing before Dirt bag salesmen can describe this dealership. Worst 3 hour experience of my life. LIARS AND THEIFS! Tried to do illegal stuff with us signing before paper work was finish. Almost took car home... THEN DECIDED TO ADD ON ADITIONAL FEES! NEVER GO HERE! Charlie (salesmen) should be FIRED! More
by Jemsgr8
Employees Worked With
Charlie
July 31, 2017
Passat 1.8 R-line lease / Fabiano andreaza Very organized and excellent customer service at this VW dealer. I'm very glad and fully satisfied with the sales representative- Charlie Shin. Rega Very organized and excellent customer service at this VW dealer. I'm very glad and fully satisfied with the sales representative- Charlie Shin. Regards, Fabiano More
by Fandreazza
Employees Worked With
Charlie Shin
July 31, 2017
xxxxxxxx Spoke with the salesman on the phone and agreed on a lease price. When my daughter got there, and after 3 hours, they tried to add in extra fees and c Spoke with the salesman on the phone and agreed on a lease price. When my daughter got there, and after 3 hours, they tried to add in extra fees and costs. Then lied and said they never agreed to the original price. Most unprofessional dealership. I would rather pay double somewhere else, than ever but a car from these thieves! More
by No
Employees Worked With
Christopher De La Cruz
July 30, 2017
Awesome. I've been going to Jack Daniel for many years for the service of my car. They make me feel comfortable and important. They are patient with me and the I've been going to Jack Daniel for many years for the service of my car. They make me feel comfortable and important. They are patient with me and they provide quick videos to better help me understand the issues with my car. I have no worries that they will take advantage of me as a woman. More
by Lyghteyez1970@verizon.net
Employees Worked With
Michelle
July 29, 2017
Perfect Experience Scott was terrific. He explained the process throughout. He was friendly and answered all of my questions. As always, I was thrilled with Volkswagen. Scott was terrific. He explained the process throughout. He was friendly and answered all of my questions. As always, I was thrilled with Volkswagen. Each service has been painless. More
by brucescott1313
Employees Worked With
Scott
