Jack Daniels Volkswagen

excellent experience from the second you step into the place till you get your new car, very professional and they will take care of everything thing for you while you're waiting there, Mr. Scott , you're place till you get your new car, very professional and they will take care of everything thing for you while you're waiting there, Mr. Scott , you're very wonderful to work with, so were the mmanager and everyone there! More

Paul was great, professional & helpful. Very pleasant place. Highly recommend and think he is on top of assisting his customer as in timely fashion. Very pleasant place. Highly recommend and think he is on top of assisting his customer as in timely fashion. More

Everyone was very friendly and attentive and made sure I was being taken care of. Dylan was absolutely wonderful and made the process very easy and knew what was important for me in a car and went over spec was being taken care of. Dylan was absolutely wonderful and made the process very easy and knew what was important for me in a car and went over specifics that I cared about. More

Jack Daniels made the traumatic experience I had at other dealerships erase .I felt at ease purchasing my ride Jose and Scott G. Was awesome. other dealerships erase .I felt at ease purchasing my ride Jose and Scott G. Was awesome. More

Great service and attended our needs quickly. Highly recommend and think he is on top of assisting his customer as in timely fashion. Highly recommend and think he is on top of assisting his customer as in timely fashion. More

I had trauma walking into a dealership, but when I walked into Jack Daniels Volkswagen I was at ease , Jose and Scot made me fell at ease , didn’t feel any pressure at all I just felt like I had a goo walked into Jack Daniels Volkswagen I was at ease , Jose and Scot made me fell at ease , didn’t feel any pressure at all I just felt like I had a good day. More

I had a great experience at this Volkswagen dealership. The staff was professional and friendly, and the overall atmosphere was very welcoming. The entire process was smooth and stress-free, which I really The staff was professional and friendly, and the overall atmosphere was very welcoming. The entire process was smooth and stress-free, which I really appreciated. Special thanks to Joshua for his excellent service and helpful attitude. Highly recommended! More

From the moment I walked into the dealership, the experience was nothing short of amazing. Ramon, my salesperson, truly went above and beyond to make sure I found exactly what I was looking for. My b experience was nothing short of amazing. Ramon, my salesperson, truly went above and beyond to make sure I found exactly what I was looking for. My biggest fear going into this process was feeling pressured or pushed into something I didn’t want—but that couldn’t have been further from what I experienced here. Ramon made it a safe space for me to ask questions, change my mind, and be honest about what I liked or didn’t like. I never felt rushed or judged—only supported. This was my very first time leasing a car—my first “real” car—and I’m a big family person, so I brought my family along for this special moment. Not only did the team treat me with care and respect, but they also treated my family as if they were buying the car too. From the greeter to the finance manager, everyone made us feel welcome and valued. They included my family in conversations, asked for their input, and made them feel just as important as I did. That meant the world to me. What really stood out is that this dealership feels like a family-oriented place—not just in how they treat customers, but in the energy and culture they’ve created. My family speaks Spanish, and both Ramon and the finance manager, Damon, made the effort to communicate with them directly. They could have just talked to me and moved on, but instead, they went the extra mile to make my loved ones feel included. That level of care and attention made this experience unforgettable. And the best part? I drove away in a 2024 Volkswagen Atlas Cross Sport—and I am in love. It’s exactly what I wanted. When I tell you this car is everything, I mean it. It’s incredible, and I couldn’t be happier. Thank you to Ramon and the entire team for making this such a positive, memorable experience. I’m so grateful! More

If I could give this place ZERO Stars I would! I had to find a VW dealer as I have a VW Jetta Tdi with a check engine light. I knew in advance what the problem was (DPF + EGR issues) and I made an I had to find a VW dealer as I have a VW Jetta Tdi with a check engine light. I knew in advance what the problem was (DPF + EGR issues) and I made an appointment one week in advance. The service center didn't even LOOK at my car until 3 days later. They kept telling me that they were backed up with other vehicles and would get to it the next day. After the 3rd of waiting, I argued that I would not be paying their $190 diagnostic fee because I needed my car back. Magically after I said that, my car was seen by a technician. Of course, typical of most dealerships, they wanted to replace all the things wrong with my 15 year old car and charge me thousands of dollars. I declined, but knew that I would have to eat the $190 diagnostic fee. Though I was not happy paying a fee for nothing, I at least knew I would have a detailed invoice of what repairs I needed to get done to avoid paying another diagnostic fee with another VW Dealer. When I go in to pick up my car, I find that they've charged me an additional "environmental fee" of $13.23 AND they want to charge me a 2.5% credit card processing fee. I complained and fought with the manager - Adrian Bordone - that this was unacceptable and poor customer service. There was no sign anywhere on the premises disclosing a 2.5% processing fee AND I was paying by Debit Card which they were absolutely NOT supposed to charge a fee against as it violates Visa Rules and Regulations (I used to work at a bank and handle merchant processing.) They refused to reimburse me or do anything and simply said "that's what we charge." The Jack Daniels Motors Inc. service center is a SCAM and I am filing a formal complaint with the New Jersey Consumer Affairs and Visa. I do NOT recommend anyone go to this place for any type of repair work as they are SHADY and have Horrible customer service. More

From my Online inquiry to my purchase everyone was extremely responsive and very easy to work with. Our salesman Ramon was excellent. extremely responsive and very easy to work with. Our salesman Ramon was excellent. More