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Jack Daniels Volkswagen

Fair Lawn, NJ

Overview
Reviews
Vehicles
4.8
2,279 Reviews
Call Dealership (201) 703-1925
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40-18 Broadway

Fair Lawn, NJ

07410

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Showing 2,279 reviews

October 21, 2022

I was there for 40 mins and no one talk to me. Until I asked the front desk a few times if there is anyone available to help me. More

by HQ
Price
Recommend Dealer
No
Employees Worked With
Paul Perado
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October 20, 2022

Outstanding customer service. Paul did a phenomenal job helping my daughter and to get a car. Much appreciated. More

by Ayalabenitez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Zukowski, Paul Perado
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October 18, 2022

David and Jack Daniels Volkswagen were incredibly helpful in my search for the perfect car! I felt engaged throughout the whole process and everyone there was ultra responsive to any of my questions or conce More

by dhoffman87
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Zukowski, David Dimor
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October 17, 2022

Mentor is very knowledgeable and professional Jason in finance was the same Overall an excellent experience More

by Martlamendola
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mentor Alickaj
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October 17, 2022

I was played for over 3 weeks before I could finally get my car. I was misinformed multiple times and I was always the one who had to contact them for updates. Buying a car should not be this stressful, the More

by mudricklauren
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mentor Alickaj
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Oct 17, 2022 -

Jack Daniels Volkswagen responded

Please call our General Manger Donald Chittum

October 16, 2022

Great buying experience. The staff is very friendly, professional and accommodating. The search for the car we wanted was quick and easy. More

by natalya
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mentor Alickaj
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October 15, 2022

Paul is an amazing and knowledgeable guy, very easy to work with and always answered any question I had. Would recommend to anyone! More

by Aurel.onuzi
Recommend Dealer
Yes
Employees Worked With
Paul Perado
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October 14, 2022

Easy to work with, no hassles in and out in minimal time. Friendly dependable sales people. Was a pleasure doing business there. More

by Ndavilar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Dimor
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October 13, 2022

Do NOT recommend. Poor dealership service. They do not stick by their word. Play the old bait and switch game to get you in in. Trust me when I tell you that they wil More

by Colleen
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sales manager on 10/13/22
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Oct 13, 2022 -

Jack Daniels Volkswagen responded

Researched this name there is no customer with this name in our system. Dealer Rater agrees to remove as not accurate and limited information.

Oct 13, 2022 -

Colleen responded

Check again my friends.we are definitely in your system. We leased 2 cars from you over the past 6 years, and would have been a 3rd car yesterday . However you sales man made a concrete deal over the phone and my husband drove to you from CT, only to have the sales manager play games and bait and switch the deal when he arrived and wasted 3 hours of his day. My husband name is Nick Dushku.

Oct 13, 2022 -

Jack Daniels Volkswagen responded

Yes I did find it under thar name can you reach out to my GSM At 201-838-5079 I spoke to our General Manager and he re worked the figures with him

Oct 13, 2022 -

Colleen responded

That’s the issue. The “figures” he gave my husband when he got there were entirely different and grossly higher than the ones he was promised over the phone before we came . Come on now. Just admit it was total dishonesty and bait and switch on your end. We are not new at this . Leased two cars from your dealership prior to this. There was no need for you to pull this. We drive from CT with a completely cleaned out and detailed car to trade in to you and leave with a new vehicle, with the deal that was promised numerous times over the phone before we came. Shameful on your part and you have lost good customers for life.

October 13, 2022

Great customer service and very attentive to their customers need. Above and beyond service!! Thank you More

by Ruthescolastico
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Perado
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