Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Jack Giambalvo Buick GMC
York, PA
42 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 42 reviews
July 19, 2017
New purchase On Jul 18, 2017 you gave us this review: 5.0 /5 Wonderful purchase experience. Great price, very friendly sales dept. My truck was detailed a On Jul 18, 2017 you gave us this review: 5.0 /5 Wonderful purchase experience. Great price, very friendly sales dept. My truck was detailed and ready to go when I got there to pick it up. They thoroughly explained all the features of the truck. I would highly recommend them. More
by dually man
Employees Worked With
Joel Crews
Helpful January 16, 2017
AWFUL DON'T SHOP HERE!!!!! This place does FALSE ADVERTISING!! They advertise a price online then when you go in the price jumps up!! I was looking at a vehicle online and was v This place does FALSE ADVERTISING!! They advertise a price online then when you go in the price jumps up!! I was looking at a vehicle online and was very interested and then when I went in to look at it the price was not as advertised!! They kept making excuses and didn't even want to work out a deal with me!! Don't get me wrong I have the money but I was defenently NOT BUYING FROM THESE GUYS!!! THEY HAD AWFUL CUSTOMER SERVICE!! At one point they stated I had been their before and I never have set foot in that place at all!! Plus I know how much my trade in is worth and other dealers wanted to give me close to 10k more for it!!! DEFINITELY DON'T RECOMMEND THIS PLACE AT ALL!!!!!!!! They lost my business and much much more!!!! More
by nothappycustomer7
Employees Worked With
Don't remember that's how bad it is!!!!
January 28, 2016
AVOID LIKE THE PLAGUE Bought a used car from this place less than six months ago. First off, they advertised it as having 40K miles less than the vehicle actually had. They Bought a used car from this place less than six months ago. First off, they advertised it as having 40K miles less than the vehicle actually had. They said it was fully detailed and had one previous owner. NOT. Come to find out from their own CarFax, obviously more than one owner. Detailed? NOT. My hands were nearly black from the previous owners obvious smoking because Clorox and Lysol wipes were gray/black from smoke on the steering wheel, dash, door jams, gear shift...all interior fixtures. Further cleaning/detailing of our own evidenced the previous owners purchase receipts and cigarette box! But, I was told the owner didn't smoke?!? Also two door handles have already broken and been replaced at my expense and there are electrical issues with front headlights. Now, let's move to the major issues. In less than six months from the purchase date, the vehicle is back in the shop for the second major repair. The first major repair was a bad wheel bearing and hub assembly. Okay, we bought into the extended vehicle warranty so we figured, used car...sometimes they have issues. BUT, less than thirty days later, and the AWD won't disengage?? Seriously? They're reply/offer: "I understand your frustration, and will gladly trade you out of into a different vehicle and make no profit." I guess you won't make a profit because, hmmmm, the profit was already made when we purchased this falsely advertised broken down vehicle?? Avoid this dealership like the plague. More
by bjp4life
Employees Worked With
Bill Jupitz (sales) Joel Crews (Gen Mgr)
October 29, 2015
Horrible Communication & Sales! Strongly don't Recommend!! I drove 2 hours to see a specific vehicle I saw online. I was under a time crunch that day and specifically went to look at the cars visual condition I drove 2 hours to see a specific vehicle I saw online. I was under a time crunch that day and specifically went to look at the cars visual condition as far as scratches dents dings etc. Bern happened to be the sales consultant that came outside and initially got me the key. I was very straight forward and alerted him that I didn't have much time, but I was going to be purchasing a truck as soon as I found the right one. I asked that he check the best price with his manager and get back to me and I never heard anything back. Unfortunate for them, but I am glad I found out how they treat their customers so I could move on. I gave it one more shot by doing a contact inquiring and still never heard from anyone. Must be nice to be in a position where you really don't need someone's business!! I certainly hope that's what it is and just not how they treat everyone. I could never confidently recommend this dealership or salesman. More
by BlckdoutGMC
Employees Worked With
Bern Little
October 13, 2015
Terrible service department Can only diagnose one problem at a time and have to check with GM. Said problem would positively be fixed and wasn't. We had to contact GM and get t Can only diagnose one problem at a time and have to check with GM. Said problem would positively be fixed and wasn't. We had to contact GM and get their help. Still working on resolving a large charge that didn't fix anything. Just looking to rip you off. Don't deal with them. Go elsewhere!!! More
by Disappointed
Employees Worked With
James, Dave, Mr. Crews
June 30, 2015
Awesome Staff I went to Jack Giambalvo on a very rainy Saturday and ask the salesman Bern Little to please skip the haggle and let's get to the bottom line! He and I went to Jack Giambalvo on a very rainy Saturday and ask the salesman Bern Little to please skip the haggle and let's get to the bottom line! He and Missy in financing did just that!! After my vehicle was appraised, we were able to settle on a price for the new/used vehicle. Because I live in Maryland I had to wait until Monday for the vehicle to be Maryland State inspected, which it was, and my wife, son and myself accepted delivery Monday evening, no issues!! I would recommend this dealership to anyone and am very glad I found the vehicle online at this location. JDH More
by IMJEFFDAMN
Employees Worked With
Bern Little & Missy
June 26, 2015
Beware - Do Not Use This Service Dept Customer satisfaction means nothing to the service dept. The lack of ability to diagnose a problem and pass it off as "within manufacturer specificat Customer satisfaction means nothing to the service dept. The lack of ability to diagnose a problem and pass it off as "within manufacturer specifications" is the way they operate. I though I was buying a better engineered vehicle in GMC but they are not worth it. Steer clear of the brand and steer clear of this dealership. They fired the last service manager and I'm assuming the next will go down in flames as well. More
by GMCSUX
Employees Worked With
Service Manager, Ben Peterson
December 09, 2014
Quality sales/customer service My wife and I were browsing for a GMC Terrain and decided to drop by Jack Giambalvo on a wet, rainy, cold day. But that didn’t matter to Bern (Bernar My wife and I were browsing for a GMC Terrain and decided to drop by Jack Giambalvo on a wet, rainy, cold day. But that didn’t matter to Bern (Bernard Little), he was ready and willing to assist us no matter what. We walked into GMC not knowing anything about the vehicles, service, offers, warranties, and company, but walked out of there full of knowledge and understanding thanks to Bern. He was a great salesman and took really good care of us. We ultimately decided not go with GMC, for reasons outside of Bern’s control, it was simply a vehicle decision for us. But Bern deserves high marks. More
by cg009
Employees Worked With
Bern Little
October 01, 2013
I went to Jack Giambalvo today ONLY because we got an email advertising an End of Summer Selloff. It GUARANTEED trade-in values according to the year of the vehicle. Sounded good. I even called ahead email advertising an End of Summer Selloff. It GUARANTEED trade-in values according to the year of the vehicle. Sounded good. I even called ahead to confirm that these trade in prices were accurate. After I got there I found out THEY WERE NOT. FALSE ADVERTISING for sure. What a waste of my time. DO NOT SHOP FOR A VEHICLE HERE More
by twuble33
Employees Worked With
Chris was very nice...this was not his fault
May 10, 2013
My husband and I were looking for a reasonably priced mini van to accommodate our growing family when we came across Jack Giambalvo's website. We are a one income household on a budget, and we wanted to mini van to accommodate our growing family when we came across Jack Giambalvo's website. We are a one income household on a budget, and we wanted to stay within it without feeling pressured to spend more. Because we are new to the York area, we were doubtful of finding a reputable dealership, but once we started working with Lance we knew we had come to the right place. Lance did ALL of the footwork for us and we found him to be friendly, straight forward and not assertive at all! He gave us time to talk together as a couple and did not rush the process. He was knowledgeable about the vehicle, educated about the warranty, and answered all of our questions without the typical run around you find in dealerships. Lance did exactly what he said he would, gave us the price we were asking, and sent us on our way. The General sales manager Joel was great as well. Again, he gave us the numbers we were looking for, and didn't try to pull the usual tricks you expect from a sales person.The environment in the dealership was clean, friendly and inviting, and there seemed to be a mutual respect among the sales team which was nice to see. Last but not least, as a woman I also found it refreshing to deal with a sales team who treated me with respect, and did not dismiss my opinions or questions because I was " a girl." All in all it was a fantastic buying experience, and we look forward to working with the sales team at Jack Giambalvo's in the near future. Thanks again Lance, you were a true professional! More
by npburns08
Employees Worked With
Lance
