Jack Giambalvo Hyundai

I've had better...dealership experiences My husband and i had a 2002 mitsubishi lancer which had crapped out on us on a sunday. it already had so many miles on it and so many problems that th My husband and i had a 2002 mitsubishi lancer which had crapped out on us on a sunday. it already had so many miles on it and so many problems that there was no way we were going to continue to put money in it. We had gone to another dealership but due to some issues were not able to get a loan through them. I had applied for a loan through an online site and Jack Giambalvo called. I was originally working with Michelle but I could never get in contact with her when I needed to and she took forever to return calls (which should've been my first clue) so I decided to speak with the first salesman i could get; I ended up with Matt. My husband and I drove out there in our other vehicle told Matt what we needed, what price range and things of that nature and we got approval through a bank. We arrived too late so we couldn't actually do a purchase that day. We went the next day and Matt already had a vehicle picked out that he believed was in our budget and had what we needed/wanted. He stated it was manual transmission was certified with 100,000 mile warranty, had power windows and locks. It was dark and the vehicle was already started when we went out to test drive it at which point he told us again that it had power windows and locks. We test drove it and when I took the key out of the ignition i noticed there wasn't a keyless entry so i asked about it when we got back to Matt's desk at which point he said again that it had power locks and that I would only need to purchase a keyless entry which was fine. Well when I got home the next day and it was bright enough to be able to see all the buttons in the vehicle there was no lock/unlock buttion on any of the front doors and the key only unlocked either the drivers door or the passenger door no matter how many times you turned it. I immediately called Matt and again he told me it had power locks and windows even though I told him there was no button. I called RT Grim per Matt's suggestion and they told me they couldn't do remote entry if the locks were not power locks. Again, I called Matt and he then said he was pretty sure they were power locks because it has power windows and it is usually a package but that they hadn't had the car that long so he wasn't sure. Well he should've said that when I asked originally and not just spouted off that it did. I have been trying to come to some sort of halway point where we can both be happy with the purchase but every time he has said he would call me back he hasn't and I have had to call or email him. Normally I wouldn't care if the locks were manual but 1) he told us several times that they were 2) I have small children I have to put in the car on a daily basis and trying to manually lock/unlock each door every time is ridiculous and 3) I often times have to get in the car in the dark and having to wait until I am at the car to manually unlock it is not safe, not in this day and age. All i want is for them to make it right. Either put auto locks in it and I will pay for the remote as I had planned or swap this one out for one of a similar package and price but with power locks. That's all I am asking for and I don't think it's a lot especially because I asked several times before the purchase if it had it and was told it did. **UPDATE** After not getting the desired response from Matt I spoke with Mike in finance who had recently spoke with my husband and was made aware of the situation. He told my husband that he recalled hearing us ask about the locks but wasn't aware that the vehicle in fact did not have automatic locks. I told him what Matt had suggested and he agreed that it wasn't acceptable and offered to speak with the service manager and that he would call me back. The service manager called and I explained the situation to him at which point he rudely asked if i test drive the vehicle. I then explained that I had but it was already unlocked when we were handed the keys and we were told several times before and after the test drive that it had automatic locks and it was already dark out when we drove it so it wasn't like we could see what was what (the only marked button on the door is the drivers side window button). He then said it would be almost a grand to add auto locks and keyless entry and asked how much i had to put toward it and i told him i wasn't interested in keyless entry i just wantd what i was told it had. He said he had to call me back and when he did said he would cover it but that it was costing him over 700.00 and therefore he was not going to provide a rental. The only reason I didn't push for a rental is because i knew i would be on maternity leave but really how much it costs him shouldnt be my problem when his salesman made untrue statements about a vehicle he was trying to sell. Now, I did contact RT Grim who is putting the automatic locks in and they verified Jack Giambalvo is picking up the cost. It isn't the customer's fault when a salesman doesn't make sure they know what they are talking about before they show a car. He said it had auto windows too (and it does) but we didn't have to sit in there trying to find the window button and putting windows up and down to prove it. He is the salesman and if he says it has something then as the customer i shouldn't have to go test everything he says because he is the one trying to sell it and should know at the bare minimum the basics about the vehicle. **UPDATE*** 05/12/2015 Ok so I took it to RT Grimm shortly after the last update and dropped it off. The following day around noon they called and told me they COULD NOT put the locks in and the factory had to do it and that they attempted to call Jack Giambalvo but had to leave a message and no one called them back. I took my car, waited approximately a week to see if the dealership would call (they didn't) and my husband called them because I was fed up with them. When he called, the service manager then told him that even though he'd been in the office he hadn't listened to any messages (not even the one from the week prior) and had no idea that they didn't put the automatic locks in. So then we went back and forth again with them about what was going to be done to justify the situation. Matt then told my husband he 'has a guy' that can install what i need for $300.00 that the dealership would pay for, however, the dealership could not pay the man directly (for reasons they didn't divulge) that they had to cut me a check and I had to pay him. Tired of it, I just told my husband it was fine. They cut the check, I called the man who's number they gave me and...no surprise, he has never gotten back to me...i guess he doesn't listen to his messages either. Honestly, I would rather them just buy their car back and i will go elsewhere. If they hadn't been in such a hurry to sell a car and not know anything about it then we wouldn't be in this predicament. So now I am paying 341.12 for a vehicle in which I was misled on its features and amazingly no one can (or wants to fix it). We won't be shopping there EVER again. More

Buyer beware After test driving and researching the Hyundai Sante Fe Sport online, my husband & I fell in love. Our salesman, Bob Reed, was friendly & helpful and After test driving and researching the Hyundai Sante Fe Sport online, my husband & I fell in love. Our salesman, Bob Reed, was friendly & helpful and we were ready to purchase a brand new vehicle from him...until there was a problem. We arrived on a Saturday morning ready to sign & drive our new vehicle off of the lot, only for Bob to tell us there was a problem. After washing our intended purchase, Bob discovered that the brand new vehicle was damaged. The entire hood & roof of the SUV had about 50 tiny chips in the paint. Bob said on more than one occasion that the damage was 'acid rain' and that they would have their body work employees look at it. Funny; I've lived in this area for many years with different vehicles and none of them have suffered any 'acid rain' damage. Regardless, we remained optimistic about our purchase. We were 100% dissappointed in Jack Giambalvos willingness to correct the problem: They offered to 'wet sand' the clear coat to fix the damage. My husband has worked in the automotive field for 10 years and knows that's simply a band aid fix. The brand new car needed to be repainted. I was dumbfounded when Bob Reed informed us that the dealership wouldn't be able to help us any further; they expected us to purchase a brand new vehicle that needed body work at the SAME price. No thank you. We'll be taking our business elsewhere and purchasing that same vehicle, without the damage. We just hope that they'll disclose the vehicles past when selling it to the next person as a brand new vehicle. More

Great experience! This was my first time purchasing a new car. I'm a young lady (20 years old) so many dealerships didn't take me seriously in my search even though I w This was my first time purchasing a new car. I'm a young lady (20 years old) so many dealerships didn't take me seriously in my search even though I was with my mom. This dealership treated us with respect and dignity as two women car shopping. Steve was a dream to work with. He was pleasant and laid back. I was very stressed so his nature was very calming and welcoming. I love my new Hyundai and I can't recommend this dealership enough :) More

I WALK IN THE DOOR AND NOTICE MY NAME ON A BOARD.I feel like a person again.I was greeted by Robert and from that moment I felt comfortable.I have some credit issues and he treated me like a class A custom like a person again.I was greeted by Robert and from that moment I felt comfortable.I have some credit issues and he treated me like a class A customer instead of a class B customer you know the class B customer the one every other buy here pay here or the we want your money but could careless about you.I felt comfortable and not like I was being the guy the buy here pay here guy wants the one who will take anything and it breaks down a month later.I am in the process of buying a really nice low mileage car that has a warranty so I won't break down on the way to work.If anyone else out there wants to feel class A go there and ask for Robert Reed. More

It was a pleasure working with the staff at Jack Giambalvo. They were very knowledgeable of their product and helped me find the vehicle that fit my needs. I would definitely go back to purchase ano Giambalvo. They were very knowledgeable of their product and helped me find the vehicle that fit my needs. I would definitely go back to purchase another vehicle and I would/have recommended people to buy their next vehicle there. More

I had a bad experience at a Mazda dealership in the Reading area so I went online and found the Mazda 5 I was looking for. I called and I spoke to Garrett. Buying from Garrett and this dealer was painl Reading area so I went online and found the Mazda 5 I was looking for. I called and I spoke to Garrett. Buying from Garrett and this dealer was painless. I arrived at the dealership on 12/31/2013 at 11am. I left the dealership by 2pm wih my new Mazda. More

I had a great experience purchasing my new vehicle. David Kistler and Ed Synder were absolutely terrific to deal with. Definitely recommend them to all. Kistler and Ed Synder were absolutely terrific to deal with. Definitely recommend them to all. More

I had put down a $100 cash deposit on a mazda 3 speed. But I ended up backing out of the deal due to what they were offering me on my trade in, because there were several other dealers offering me much mo But I ended up backing out of the deal due to what they were offering me on my trade in, because there were several other dealers offering me much more. When I had gone back up to pick the money up that I ha d put down, they informed me that they had to "cut" me a check in the mail for my $100. Well its almost two weeks later and I have still not recieved it... so I called.. first I was told that they havent sent It out yet, then I was told that it was sent out on the 24th, but I have still not recieved the check... I ask the sales man to please ask them to void the previous check that they claim they sent out so they can re send again. He claims this isnt possible. Now Im still out $100. More

Another Dealer made a verbal agreement for a Mazda Maita sport 5 speed manual purchase, then When I was on the way he sold the car. I am from Philly area, and there were not more of that kind in my area. sport 5 speed manual purchase, then When I was on the way he sold the car. I am from Philly area, and there were not more of that kind in my area.That night I went on the internet and found the same car ( with connivence option). It was here, 90 miles away! I send an email for the internet price. Heather sent me the price the next day, yea it was more than the other car I was going to buy, but a way better deal cause of the option. It was worth the drive, I have a great car at a great price with helpful people. From start to finish less than 48 hours. If you are anyway close to York......or rather check them out period! More

This is the first time in my life I have purchased a car and Jayme from Jack Giambalvo made it very easy. I had gone to about 8-10 previous dealers before finding JG and their custmer service was way beyond and Jayme from Jack Giambalvo made it very easy. I had gone to about 8-10 previous dealers before finding JG and their custmer service was way beyond any other dealership. Other dealers wanted $1000-$2000 more for the exact same car w/options that I bought. Also, to note, I live in Harrisburg and Jayme went out of his way to pick me up and take me to JG to purchase the car. While looking at the options inside the car, Jayme gave me a thorough background of all of the options/information dealing with the car. I can't say enough good things about this dealership. Anyone that I know that is looking for a Hyundai vehicle will be directed here. More