No integrity dealer! Makes false promises!
I am in the market for a truck and went to drive the new Silverado back in February. Love the product. Great truck. I work for a company that partners with GM to provide a Supplier Discount. I gave my sales rep my authorization number ON FEBRUARY 20th via text message and email. On Friday, April 26th - the salesman asked if I was still in the market - I said I was and asked him to run exact numbers to include my discounts (supplier pricing, military discount *i'm in the national guard* and AAA discount) so I can make a final decision this weekend. And they did. Sent me a picture of the exact pricing sheet ON APRIL 26th. This weekend, I finalized my decision and decided to buy the exact model I had test driven back in February. Called my sales rep this morning to confirm the pricing and ask for some added accessories. He asked me to send the request via text so he could show his manager. His response reads "My manager said Come on in and we will make it happen. We have a price match or beat guarantee." Told him I would be there this afternoon to make the deal. Scheduled appt for 6:30pm. Showed up on time for my appointment. We updated my information in the system, walked around the truck again (that hadn't been detailed yet - it was quite dirty) and went to the office to finalize numbers. THEY RAN MY CREDIT. I qualified for the financing promotion (I knew I would). Salesman went to the finance office and said he would be right back. When he came back - he informed me that I didn't qualify for the quoted bonus bc I had a supplier code and not an employee code and the price was $2900 higher! They were real sorry for the miscommunication. I advised that I wasn't leaving without the deal I was promised earlier in the day. The GM came in and tried to pass it off as miscommunication and said "texting is garbage and a bad way to do business". He offered to honor the price, but not the add ons that were agreed to less than 12 hours earlier. Classic bait and switch. They provided information in bad faith and wouldn't honor the offer they accepted previously.
The manager I dealt with, who was arrogant and unwilling to do honest business. I showed up to the dealer thinking this would be a quick in and out. Run Credit, sign the papers and be on my way. 4 hours away from my family and no truck later and the Hanania Auto Group is 100% to blame. I hope this review helps others find a more reputable dealer and they lose more than just the $2900 they should have lost by honoring my deal!!!