Jack Ingram Nissan - Service Center

Great service Quick service great job guys. Oil change and filter replacement in less than thirty minutes. Technician was helpful in explaining all the steps. T Quick service great job guys. Oil change and filter replacement in less than thirty minutes. Technician was helpful in explaining all the steps. Thanks for being so quick. More

Great Thanks Carlos Harper you were very professional and I am loving my new vehicle. Jack Ingram is the place to go to purchase your vehicle. Thanks Carlos Harper you were very professional and I am loving my new vehicle. Jack Ingram is the place to go to purchase your vehicle. More

Service for my Nissan Altima James Collins always comes through for me when I need service on my Altima. He is pleasant to deal with. He manages the resources available in an ef James Collins always comes through for me when I need service on my Altima. He is pleasant to deal with. He manages the resources available in an efficient manner as to get my car's service needs accomplished in a timely manner. I must work for a living. James understands that and works to get my car in and out of the shop in such a manner as to meet my work schedule. This in itself is reason enough to continue doing my automotive business with Jack Ingram. This is the best dealership I have ever done business with. That is coming from a person who has been driving in the Montgomery area for over 40 years. More

Best dealer. This is my fourth Nissan because I think they are the best vehicles on the road and Jack Ingram is the best dealer to get them. The people at Jack In This is my fourth Nissan because I think they are the best vehicles on the road and Jack Ingram is the best dealer to get them. The people at Jack Ingram make you feel special and they will work with you to get you the best deal. I took my Rogue in for routine servicing and came out with a brand new one. Love em! More

Excellent Experienced Salesman at Jack Ingram Motors Mr. Henry Spears,is a very friendly Salesman. Mr. Spears greats you with a smile, you cannot forget. Mr Spears was Very concerned about what I wante Mr. Henry Spears,is a very friendly Salesman. Mr. Spears greats you with a smile, you cannot forget. Mr Spears was Very concerned about what I wanted to do, in getting in a NEW or USED car. He very knowledgeable in his job. I was very impressed of time it took me to drive out with my NEW NISSAN. More

oil change to new owner of 2015 Murano Thanks to Dee Dee and Mr. Ingram we love our Murano and my husband was very impressed when we took on road today. Love It. Thanks to Dee Dee and Mr. Ingram we love our Murano and my husband was very impressed when we took on road today. Love It. More

UPDATE 10/22/2013: Like an old married couple, we UPDATE 10/22/2013: Like an old married couple, we fought, argued, and eventually made up. I'm glad to report and update this review to reflect the UPDATE 10/22/2013: Like an old married couple, we fought, argued, and eventually made up. I'm glad to report and update this review to reflect the efforts by Jack Ingram to reach out to me regarding my issue. We came to an agreeable resolution and I am satisfied with the outcome. I'm glad that I won't need to find a new place to have my vehicle serviced. While there were mistakes made, I am beyond impressed by the efforts that Jack Ingram went to to make things right by me. I can continue to recommend them without hesitation. ************************************************************************************************************************************************************************************ ORIGINAL REVIEW 9/27/2013: Sadly, after attempting to resolve my issue directly with the service manager and not being able to, I can no longer recommend Jack Ingram. On 9/27/2013 I took my 2010 Nissan Altima in for a simple oil change. While sitting in the service area I witnessed a service technician recklessly drive my vehicle into a service bay. Due to his carelessness he struck the vehicle lift with my right front tire causing irreparable damage, ultimately requiring the tire to be replaced. Fine so far, right? Ok, upon taking possession of my vehicle and driving it a short distance, I noticed that the vehicle now pulled to one side, obviously favoring the new tire. I returned to the dealership and argued with the service manager at length on why I felt I should have been provided two new tires even though they only damaged one. He disagreed and we were not able to come to a mutual resolution. I'll detail to you why I believe I should have received two new tires instead of only one and let you decide who was in the right. 1. The industry wide practice is to replace tires in pairs if all 4 are not being replaced at the same time. 2. My Nissan owner's manual and maintenance booklet also advise this is the accepted practice. 3. Having one new tire and three worn tires substantially changed the way my vehicle drives and handles. The service manager argued that while not the industry practice, replacing only one new tire poses no safety risk, irrespective of the best practices noted in Nissan's documentation. Furthermore, Richardson said I should be happy that I got a new tire, he could have given me a used tire from out back. The tires on my car are 3 years old and have 32K miles on them with 6/32 of tread left. To hear them tell it you'd believe I drove in there with four bald tires. This are the original tires that came on the car. In the grand scheme of things, this boils down to one thing: the cost of a new tire. Given the industry wide practice of replacing tires in pairs, I felt I was entitled to a second tire at no expense. Let me be clear: I am well and able to pay for a new tire or even a set of new tires. I was not trying to get something for nothing or trying to take advantage os the situation. What should have been a routine service visit resulted in me leaving with a car that has mismatched tires when I went in with a matched set, albeit worn according to RIchardson. He seems to believe I'm in a better position now than I was before which is simply not true. All I wanted was to have two matching tires instead of having one new one and one older one on the front of my car. Richardson felt that I would be unjustly enriched if he gave me a second tire. He felt that one new tire put me at or in a better position than I was before they damaged my tire. I bought this car brand new from Jack Ingram and have had it serviced there for the 3 years I have owned it. I was considering trading in my 2010 Altima for a 2013 model but I can now say that is no longer a consideration. A $135 tire is minuscule to me and Jack Ingram in the grander scheme of things. Loyalty should have been the deciding factor and Jack Ingram decided that a $135 tire was more valuable to them than the repeat business and loyalty of a customer. While I'm certain that for every customer they lose they gain many more, I don't feel the treatment I received today was representative of the service they say they strive to provide. I'm sure in a few weeks I'll receive a survey from Nissan USA, as I typically do whenever I have visited the dealership, but this time I will have to give them the review they rightfully deserve. More

The service experience was pleasant and I was kept up to date on the progress. The waiting area is clean and comfortable. James was attentive to the service that was needed and that that was not. Nice Job a date on the progress. The waiting area is clean and comfortable. James was attentive to the service that was needed and that that was not. Nice Job and honest. More

Took truck in with a #4 misfire. it was very drivable. was told it would be $104. They recomended $250 compression check. Ok, only answer was wanted to replace catylact converter and head gasket $1500, bu was told it would be $104. They recomended $250 compression check. Ok, only answer was wanted to replace catylact converter and head gasket $1500, but MIGHT need head replacement. $3300. and could have to replace the engine $6000+. told them that I didn't have $$ at time and i'll pick it up. went back $250 left truck wouldn't hardly pull off called back to tell Jessica Gunter what was going on " he only did a compression check. Just did make it home found vacum hose off put back on still running on 2 cyl. Payed $250 so they can tell me what was wrong with a drivable truck they made a mess HE ONLY DID A COMPRESSION CHECK. POOR SERVICE POOR CUSTOMER SERVICE. NEVER GO BACK TAKING TO ANOTHER DEALER FOR SERVICE More

Jack Ingram Motors is exemplary in every way. The service department always is efficient and trustworthy. I call and make an appointment to have my car serviced. I choose to wait while my car is be service department always is efficient and trustworthy. I call and make an appointment to have my car serviced. I choose to wait while my car is being serviced. Jack Ingram Motors has a comfortable waiting area, and I am offered water by different employees as I wait. The work is completed in record time, and I'm always pleased with the service. When needed, someone test drives my car to assure that the problems are fixed. Sometimes I am asked to go on the test drive to be sure I am satisfied. I have never felt like I have been overcharged. The work and the charges are explained explicitly. I am completely satisfied with all encounters and employees with Jack Ingram Motors. More